The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separat... See more
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Review summary
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Reviews shaping this summary
Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your... See more
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Being on a GLP-1 has benefits and disadvantages. One being hair loss. I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the sheddi... See more
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I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for... See more
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Company details
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Reply from Keranique
Thank you so much for your kind words! We're thrilled to hear you noticed a difference in just 4 weeks — fuller, healthier, and stronger hair is exactly what we aim for. Your feedback means a lot to us and helps others feel confident in giving it a try.
Wishing you continued results and happy hair days ahead!
I never subscripted and Im still…
I never subscripted and Im still receiving products and taking money from my account. I sent multiple emails to customer service still sending me products. Please again stop cashing me from my account btw I have not received anything and if I do I wont pay because I have been sending multiple emails also I have an email frm you telling me that I dont have subscription, so? why you still sending me products?
April 23, 2025
Reply from Keranique
Hi Helena,
We’re very sorry for the confusion and frustration you've experienced. We’ve reviewed your account and can confirm that your subscription has been cancelled. A full refund of $76.40 has been issued to your original payment method, including for the shipment currently en route (estimated delivery: June 2, 2025). You're welcome to keep this shipment with our compliments.
You will not receive any further shipments or charges. Thank you for giving us the opportunity to resolve this, and please don’t hesitate to reach out if you need anything further.
– The Keranique Customer Support Team
Reply from Keranique
Thanks so much for your feedback! We're glad to hear the ordering process was fast and easy, and even happier that you're enjoying the product. Your support means a lot!
Hair Grows Fast
This shampoo seems to be making my hair grow very quickly , however I haven’t noticed new hair growing in the very thin spots on my scalp ( from chemotherapy.) It’s very conditioning so I don’t use it all the time because my hair is fine and limp.
April 28, 2025
Reply from Keranique
Hi Sylvia, thank you for sharing your experience with our shampoo. We're glad to hear it’s helping your hair grow quickly and that you enjoy its conditioning benefits. We understand how challenging thinning areas can be, especially after chemotherapy.
For targeted hair regrowth in thinning spots, many of our customers find the Keranique Hair Regrowth Treatment with 2% Minoxidil helpful, as it contains the only FDA-approved ingredient clinically proven to promote new hair growth. We always recommend checking with your physician to ensure it’s the right fit for you.
Wishing you continued progress and good health. If you have any questions or want personalized recommendations, please don’t hesitate to reach out—we’re here to support you on your hair journey.
Thank you for the products I'm almost…
Thank you for the products I'm almost done with it soon .
May 1, 2025
Reply from Keranique
Hi Chrislene, thank you for your kind words! We're so glad to hear you're enjoying the product and nearly finished — we hope you're seeing great results. Let us know if there's anything you need when you're ready for more!
Product made my hair worse
Product made my hair worse. Breakage and dry my hair look horrible 😫
April 29, 2025
Reply from Keranique
Hi Mari,
We’re so sorry to hear that you didn’t have a positive experience with Keranique. Our goal is to help women feel confident and supported on their hair journey, and it's disappointing to hear that our product didn’t meet your expectations.
Our Regrowth Treatment contains 2% Minoxidil, an FDA-approved ingredient. While side effects are uncommon, some users may experience temporary dryness or breakage at the beginning of treatment. We understand how frustrating this can be and want to make it right.
To ensure your satisfaction, we offer a 120-Day Bottom of the Jar Money-Back Guarantee—even if you’ve used the product completely. Please reach out to our Product Specialists at (888) 237-4131, Monday–Friday from 9 AM to 9 PM EST. We’re here to help and happy to support you in any way we can.
– The Keranique Customer Support Team
I love Keranique
I love the Keranique line. The shampoo really cleans my scalp and fragrance is fresh. I leave the conditioner in my hair longer than required.
The areas in my hair are filling in. I am pleased with my progress so far.
May 12, 2025
Reply from Keranique
Hi Liz, thank you for your review. We absolutely love hearing this — thank you! It's wonderful to know you're enjoying the Keranique line and seeing progress. Clean, refreshed scalp and fuller-looking hair is exactly what we aim for. Leaving the conditioner in a bit longer sounds like a great personal touch!
We’re so happy you’re pleased with your results so far. Keep it up — we’re cheering you on every step of the way!
Love this product
Love this product. My hair was getting thin and ordered this . Love it will order it again.
April 20, 2025
Reply from Keranique
Hi Connie! Thank you so much! We're thrilled to hear you're loving the product and already seeing a difference. It means a lot to know you'll be ordering again — we're here for you on your hair journey!
It really works!!
Keranique is the first product which is truly working. My hair is noticeably thicker! I mean it....I did not think this was possible but thank you , it was with your products.
April 18, 2025
Reply from Keranique
Wow Marci — thank you so much for sharing this! We’re beyond happy to hear that Keranique is truly working for you and that your hair is noticeably thicker. That kind of transformation is exactly why we do what we do.
We’re honored to be part of your hair journey — thank you for trusting us!
Just think products are great!
April 18, 2025
Reply from Keranique
Thank you so much! We're thrilled to hear you're loving the products — your support means the world to us!
I guess not great i thought i also…
I guess not great i thought i also ordered a gift too for travel.
April 17, 2025
Reply from Keranique
Hi Carolyn, Thank you for your feedback! We’d be happy to look into this further for you. Please feel free to reach out to our Customer Support team at (888) 237-4131, Monday through Friday from 9am to 9pm EST, or email us at customersupport@keranique.com. We’re here to help!
Company was great
Company was great. Shampoo and conditioners are good but my scalp seems lots more irritable. Not sure why?
April 13, 2025
Reply from Keranique
Hi, and thank you for your feedback!
We’re so glad to hear you had a great experience overall and appreciate your kind words about the company. We're sorry to hear that your scalp has been feeling more irritable, and we’d love to help you find the best match for your needs.
It’s possible the formula you tried wasn’t the perfect fit for your hair type or scalp condition. Keranique offers five different shampoo and conditioner systems, each designed for specific hair types and concerns:
Volumizing – Lightest level of conditioning, ideal for fine or normal hair.
Deep Hydration – For normal to dry hair, offers more moisture without heaviness.
Color Boost – Intensely moisturizing, developed for color-treated hair.
Scalp Restore Anti-Dandruff – Helps soothe irritation, reduce flakes, and moisturize the scalp.
Damage Control – Our richest formula, ideal for dry, damaged, or chemically processed hair.
If your scalp is feeling sensitive, the Scalp Restore formula might be the most comfortable option for you. We’d love to help you explore the best fit—feel free to reach out to our Product Specialists anytime!
We are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
I have been using Keranique for years
I have been using Keranique for years. The regrowth serum has actually regrown some hair and I love the color boost shampoo and conditioner. In addition to making my hair look nice, these products make my hair feel nice. I am so glad I found Keranique.
May 3, 2025
Reply from Keranique
Hi Lauren, Thank you so much for your kind words and for being a loyal Keranique user! We're thrilled to hear that the Regrowth Treatment has helped you see real results, and that you're loving the Color Boost Shampoo and Conditioner.
It means the world to us to know our products not only help your hair look great but also feel great. We’re so glad you found Keranique—and we’re honored to be part of your hair care journey!
If you ever need personalized product recommendations or have any questions, our team is always here to help.
With appreciation,
The Keranique Team 💜
I have thinning hair your product makes…
I have thinning hair your product makes my hair feel so much fuller. I am very happy with it.
April 16, 2025
Reply from Keranique
Dear Patricia, Thank you so much for your wonderful feedback! We're so happy to hear that Keranique is helping your hair feel fuller and that you're enjoying the results.
Our mission is to help women feel confident and empowered through healthier-looking hair, and it means a lot to know our products are making a positive difference for you.
If you ever have questions or need support along the way, we're always here to help!
Warm regards,
The Keranique Team 💜
Joyful
First, ordering online was secure and seamless; secondly customer support was very reliable.
April 16, 2025
Reply from Keranique
Dear CJ,
Thank you so much for your trust in Keranique! We're thrilled to hear that your experience with our Customer Support was reliable and that the ordering process was smooth and seamless.
We truly appreciate your kind words and are here to support you every step of the way on your hair journey.
Warm regards,
The Keranique Team 💜
Reply from Keranique
Hi Cheryll,
Thank you for your feedback! We're so glad to hear your order arrived quickly and that you're enjoying the product.
We appreciate you being a part of the Keranique community and are here if you ever need support or have questions along the way.
Warmly,
The Keranique Team 💜
Reply from Keranique
Dear Jeannette,
Thank you so much for sharing your experience! We’re thrilled to hear that your hair seemed to stop falling out—that’s exactly the kind of progress we love to celebrate. Consistency is key, and we’re so happy to be part of your hair care journey.
If you ever have questions or need support, don’t hesitate to reach out to us at (888) 237-4131, Monday–Friday, 9 AM–9 PM EST, or email us at customersupport@keranique.com.
Warmly,
The Keranique Team
I tried to reach the company about the…hair loss - massive!
I tried to reach the company about the HAIR LOSS that started when I started using the product - it was massive and very unnerving...no response - just more ads and more product marketing...I sent pictures and nothing......very upset and very angry really - my hair shed more in the one week that I used the product than it did in 6 months without it....no answer from your team - I cancelled
March 10, 2025
My Love for Keranique
I have been using Keranique for over ten years and am so happy I decided to give it a try way back when. I was losing hair by the handfuls and no longer have that issue. It truly has changed my hair growth, strength and vitality. And it's not just the re-growth treatment, I swear by the vitamins as well. I can tell when I am not taking them regularly, but when I do they definitely help my hair feel healthy and lush from the inside out. My nails too, they are so strong! Keranique is the best!
April 17, 2025
Reply from Keranique
Wow—thank you so much for sharing your journey with Keranique over the past ten years! We're incredibly honored to have been part of your transformation and are thrilled to hear how much our system has helped with hair growth, strength, and vitality.
It’s especially great to know you’re seeing benefits from both the Regrowth Treatment and our supplements—we truly believe in supporting healthy hair from the inside out, and we're so happy it's making a difference for your hair and your nails!
Thank you for your loyalty and trust in Keranique. We're here for you every step of the way!
With heartfelt appreciation,
The Keranique Team 💜
Thinning hair in my 30s, it really worked for me
I’ve been using Keranique for the better part of 10 years. How do I know it works? There was a three year period when I moved to Argentina and did not have access to Keranique products. Before using them and during my stay abroad, my hair was noticeably thinner and more receded at my temples. It was also more brittle. I was in amazing shape and eating super healthy and getting lots of exercise in Argentina-much better than when I was living in the US. I thought maybe clean living would improve it but no, it kept thinning. Since moving back stateside the end of 2019, I’ve been using Keranique products and my hair is fuller and healthier. Also, since moving back, I have had three kids and I did not experience the hair loss everyone talks about post partum. I’m not sure if it’s because of the product but I kept waiting for it to happen and it never did. I am thankful to have the option to keep my hair from thinning so much, especially since my hair started thinning in my early 30s and I was really worried about bald spots.
April 17, 2025
Reply from Keranique
Hi Deidre, Thank you so much for sharing your powerful story! We’re truly honored to have been part of your hair journey for nearly a decade. It’s incredible to hear how Keranique has made such a noticeable difference—not only in restoring fullness and strength to your hair but also in supporting you through major life changes like moving abroad and becoming a mom.
Your experience is such a meaningful reminder that hair thinning can happen to anyone, even those living a healthy lifestyle, and that the right support can make all the difference. We’re especially glad to hear that postpartum hair loss wasn’t something you had to face—whether due to our products or your own self-care, we’re so happy you had that experience.
Thank you again for your trust, loyalty, and for sharing your journey. We’re always here for you!
With heartfelt gratitude,
The Keranique Team 💜
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