Kerb Appeal Reviews 69

The Kerb Appeal director came to my house as I was looking for a new drive and quoted me a decent price for doing an anthracite resin drive. What they do is they take a 20% deposit then pass on the work to a sub contractor to whom you pay the balance. The sub contractor superficially did a good job and it looked great at first however he did not put down a concrete base. After a year the resin started to come away. After many phone calls during which they tried to blame me for having the temerity to park my car on the drive, they eventually returned and had to re-do about 3 square metres putting down concrete this time. The colours now don't match perfectly. In addition there are now other parts of the drive which have come away and I have several holes about 30cm x 30cm where the resin has totally gone. They no longer reply to my calls. The sad thing is that I think the contractor who laid my drive wasn't incompetent, he deliberately cut corners to maximise his profit knowing that he would be off the scene when the issues surfaced. Also many rust spots have appeared on the drive. I don't know if this was unavoidable or whether poor quality materials were used. Either way it looks a mess and won't wash off.

We had Kerb Appeal at our door in January thos year offering deals for driveways which we were desperate to get done. Of course we got a quote and they made us a really good offer for a resin driveway. My boyfriend paid the deposit that night of £3150 with the rest due on completion. Initially we wanted it doing ASAP so got booked in for mid Feb. Then my boyfriends grandma died and he had to help pay for the funeral. We contacted Kerb Appeal straight away asking for a refund and explained our circumstances. We were within the 14 day cooling off period. They arsed about before telling us to complete the slip on the bottom of the invoice asking for a refund and told us to send it to their new address at Pride Park. I drove round all the units for over an hour but could not find the unit, even asked other businesses of which no one knew of them. I went back the next day and found the unit but it was empty, they had told me they were in the process of moving in so thought nothing of it.
After alot of phone calls and texts to various people we had spoken too,they came back to us saying we were out of the cooling off period and they had already bought materials for the job, but said they would hold our deposit until we were ready to proceed.
Today by boyfriend rang the guy who came to do the quote, only to be told they have ceased trading!
Absolutely disgusted in these people. How can someone do this to so many people? They need locking up! Boyfriend is currenly on the phone to the police as recommended further down this list.

The up and running again at 24 Royal Scott Road Derby

Lovely space and friendly host. We were attended to by Jack and karia and they went above and beyond to make sure we were comfortable. I would definitely recommend if you are looking for a place with personalized service.

We have just received a date for an interview with trading standards. They are interested in prosecuting this firm,please, everyone get intouch with trading standards . The more people that do this the better chance of success in getting this man in jail and getting our money back.

Just a company out to steal money. They did do the drive in January this year so badly that eventually they came back and took it up saying they would be back the following week to relay . Not seen or heard off them since . They don't answer the phone or reply to any messages.
Just found out on company house website that there request to dissolve the company has been suspended. An objection has been received by the registrar.
I would suggest that everyone makes a complaint to company house via there website

They applied to be struck off (dissolved) on 25th July. We all need to OBJECT ASAP to stop this from happening (on the grounds that they owe all of us money!) Several of us are on mainstream social media. Let’s meet up on there??

Have already worte on this site just been keeping check on their website and its been down for maintenance for several days now mmmm No way now of contacting them but we already new that they were uncontactable in anycase, Yes on company House it states they are now registered at Swan Court in Manchester Suppose this not correct either We are still at it with the bank and have contacted our local MP

I thought I'd add our experience to this ever growing saga. We paid a deposit for a resin driveway in march this year. Installation date was for September. 2 visits from the rep and 1 visit from the surveyor in March. All seemed ok. At the point we paid the deposit and signed the paperwork my husband noticed the invoice didn't have either a vat reg number or a company number. Being an accountant and having an eye for the small print, he questioned this and requested both numbers. Rep called "head office" and got both numbers. (They should have been on the document in first place). Fast forward to last week when we decided to bring the installation date forward to August. We tried every which way to contact this company, phone calls, emails etc but no response. Then I come across this site and read all these reviews! To say the penny dropped is an understatement! Not a word from anyone at kerb appeal and our deposit of £2,800 gone. I've contacted the police and trading standards and logged with both. Only a few weeks ago this company were showcasing their wares at a local car boot!

We paid money over 1 year ago for a resin patio , shed base and dismantle a porch , nothing has been done at all , we have had a shed in store for 6 months , we contacted trading standards and carried out directions suggested by them , writing a letter and paying for signed for , but obviously no one in the office to receive it , contacted the police on two occasions and didn't want to help said its a civil matter , this was premeditated, the man knew what he is doing , and as stated his done this before and probably before that , I cannot possibly think what amount of money has gone through this man's hand's or where it's all gone , if he has assets take them away ,strip him ,and who else was involved, this is absolutely deverstating

Hi I have already put a review on about this scam Company. I am interested in the review of Lee Cooper dated 19 June 2025. Is it possible that Lee could put a copy of the letter that he received, so that all of us that have been taken in by this rogue Company have something concrete to go on, as up to date I haven't received any notification at all and on Companies House they are still active!! Hope you can help Lee. Many thanks

Just wanted to say action fraud have come back to us and there is nothing they can do.How cant they see what these people are doing we can.

Yet another scammed customer.............. Paid £600 deposit in February with an install date of May 2025 promised. Nothing heard since, only an answering service when you phone the main number. I was answered by a guy when I phoned in early May and was promised I was top of his list and he would call me back same day - clearly a professional liar and fraudster.

Am just adding more to our reveiw a few weeks ago Has any one heared anything else regarding this company We have have contacted Police, Trading standards, bank and Action fraud at present waiting for a update from NFIB which can take upto 28 days. Keep asking myself how easy it is to resigter on company house provide a service ( Business) for a few years them disappear with people money and not complete the job People work hard for their money you have to wonder if its worth purchasing anything major for your home when their are people who just want to scam. Some one had worte on here about getting together I agree however even on this website you dont get to know who people are which I understand cause Of data protection act.will add more when we hear more.

Paid a large deposit in April 2025, had surveyor out and then all went very quiet. Became concerned as not heard anything from the company, only to receive a letter informing us the company is no longer trading. They will be in contact with us to discuss our options?
The only option I am interested in is our deposit being returned but no one answering telephones or returning call after I was able to leave a message on 18.06.25.
I will be taking legal advice, contacting the police and trading standards after reading all those others that have had the unfortunate dealings with this company and also had money taken.
Any guidance from others will be greatly appreciated.

Had my old cracked drive resurfaced 6 months ago with resin bound aggregate. Intially I was happy but very soon areas of the drive became loose and started to crumble. Weeds have started to penetate through the surface despite a 15 year guarantee.
None of the messages left on their answer phone or emails have received replies
Avoid these people

Absolute scum, ripping people off, taking deposits and not doing the jobs. I can't say what I want to say, because of so called guide lines, We should all get together and bring these people to justice.

I have already commented on here but was surprised to see a Consumer comment re the company supposedly honouring jobs. If this was a customer who had been scammed they would have been rather more vocal. This is yet another scam from the same company, willing to rob yet more people. They won’t do a decent job. That word doesn’t exist for them. Barge pole comes to mind. I want my money back as promised. No contact from anyone the owner his mother and others should do the right thing. I have contacted the Police. Does anyone know if they are treating this seriously.

Just want to set the record straight as I feel bad for the guys at grand designs I have had my job completed by grand designs limited who did not take any extra money they did the job for the balance I had left to pay, grand designs is owned by one of the fitters they used to be kerb appeal installations, people are getting mistaken for kerb appeal solutions installations didn’t take our deposit kerb appeal solutions have stolen all the deposit monies! The guys at grand designs ltd are Brillant I couldn’t be happier with my job please hear them out before you slander another company when all there doing is trying to help! Well done grand designs for trying your best keep it up will highly recommend you and be using you again thank you

Hi all, well we have been had too,, We paid a deposit and were supposed to survey done this morning but they were a 'no show' - Left 3 voice messages and nothing. After looking at the reviews over the last week I have reported them to the police (Nottingham and Derby) as well as Action Fraud and Trading standards,, that was a fun morning - Also speaking to the bank!!! I would advise you to avoid them under whatever company name they are using now,, how disappointing.