Kershkicks Reviews 

279
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and authenticity of products, finding items exactly as described and genuine. Many highlight the fast, reliable delivery and well-packaged orders. Reviewers also appreciate the friendly, helpful, and knowledgeable staff, frequently noting excellent value and competitive pricing. However, some customers encountered issues like damaged packaging upon arrival or receiving products not new as expected. Others reported unclear communication about delivery times and found inquiries went unanswered, causing frustration with order status and delays.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality of items, authenticity,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers expressing satisfaction,... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Price

Users describe positive interactions with price, frequently highlighting great prices and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought multiple items from Kershkicks on eBay livestreams. Host Callum, always engaging and describes and shows the products clearly on screen and responds to buyers queries realtime or follows... See more

Company replied

Rated 5 out of 5 stars

I've ordered multiple times from eBay livestreams and I've not been disappointed at all. Quality items and great prices, well packaged and quick delivery. I would recommend purchasing from them and it... See more

Company replied

Rated 5 out of 5 stars

Purchased a pair of yeezy boost trainers for my daughter in October as a christmas gift. Christmas day and the shoes were too small. Email sent to returns at Kerschkicks and had a reply promptly. Was... See more

Company replied

Rated 5 out of 5 stars

Always shop for my boys here. Reliable customer service and fabulous goods. More Christmas shopping to do so I’ll be back you never let us down. Prompt postage and well packed def recommend these guys... See more

Company replied


Company details

Written by the company

KershKicks, founded by brothers Sam and Ben Kersh in August 2019, is a premier Buy-Sell-Trade sneaker store with locations in Manchester’s Northern Quarter, Liverpool, and Glasgow's Italian Centre. Today, KershKicks has become a key player in the UK's sneaker and streetwear scene, known for its carefully curated, 100% authentic range of rare and exclusive sneakers. Catering to a loyal customer base, including Premier League footballers and UK rappers, KershKicks offers a unique shopping experience for sneaker enthusiasts. Whether you're looking to buy, sell, or trade sneakers, their expert team is dedicated to helping you find the perfect pair from their extensive collection.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(279)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have order some essential hoodie for…

I have order some essential hoodie for my self the FW24 version and the driver just left it outside and I tried to contact Kershkicks multiple times through email and they haven’t responded to me at all if they are going to reply to this here is my order number 82425
My name is Kingsb bang and I ordered this on 30-31st of December and it hasn’t been sorted.

December 31, 2025
Unprompted review
Rated 3 out of 5 stars

Supreme hood

I ordered a supreme jumper and pay for it 250 £ when I receive the order the package was open and the jumper was just in folie bag. Very poor packaging and not responding from customer service.

January 9, 2026
Unprompted review
Kershkicks logo

Reply from Kershkicks

Hi Kriss,
Sorry to hear about this. All items should arrive securely packaged, so this isn’t the standard we aim for.
Please reach out to us at returns@kershkicks.co.uk or via our returns portal so we can look into this and sort it for you.

Rated 5 out of 5 stars

Good deal fast shipping

Good deal fast shipping

January 10, 2026
Unprompted review
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Reply from Kershkicks

Thanks for the 5-star review, Harry! Glad you were happy with the deal and the fast shipping 🙌

Rated 5 out of 5 stars

Quick delivery excellent product

Quick delivery excellent product

January 7, 2026
Unprompted review
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Reply from Kershkicks

Thanks for the great feedback, Blane! Really glad to hear you were happy with the delivery and the product — we appreciate the support 🙌

Rated 5 out of 5 stars

Purchased a pair of yeezy boost…

Purchased a pair of yeezy boost trainers for my daughter in October as a christmas gift. Christmas day and the shoes were too small. Email sent to returns at Kerschkicks and had a reply promptly. Was advised to return trainers to Glasgow store. Very friendly staff. Brought out different sizes and had a very happy daughter with shoes that fit. No hassles, no problems, just great customer service and friendly helpful staff. Have purchased several times before from Kerschkicks and never had an issue. Would recommend if you are looking for hassle free shopping with great customer service included

December 28, 2025
Unprompted review
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Reply from Kershkicks

Thank you so much for the lovely review! We’re really glad we could help get the right fit and that your daughter is happy with her shoes. It’s great to hear our team made the process easy for you - we really appreciate your continued support and recommendation 🙌

Rated 5 out of 5 stars

brilliant

brilliant, feels extremely comfortable

December 24, 2025
Unprompted review
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Reply from Kershkicks

Thanks so much, Oscar! Glad to hear you’re happy and finding them super comfortable — really appreciate the support 🙌

Rated 5 out of 5 stars

Perfect Service 🙏

Item arrived incredibly quickly via DPD 👌 strong double box with extra packaging inside to protect the speaker.

All around perfect service with lots off updates too 🙏 😊

December 23, 2025
Unprompted review
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Reply from Kershkicks

Thanks so much for the amazing review, Stuart! 🙌 We’re really glad everything arrived quickly and safely. Appreciate your support! 😊

Rated 5 out of 5 stars

Great products

Great products, authentic and fast delivery at decent prices

November 7, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thanks so much for the great review! We really appreciate your support and are glad you were happy with the products, authenticity, and delivery. Hope to see you again soon 🙌

Rated 1 out of 5 stars

I placed an order for 2 hoodies and 2…

I placed an order for 2 hoodies and 2 T-shirts on 28th November and still haven’t received any updates yet, my email has been ignored.

December 15, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thanks for your feedback and we’re really sorry for the lack of updates initially. As soon as we were alerted to the issue, we investigated straight away and ensured everything was dispatched and resolved as quickly as possible.

Rated 2 out of 5 stars

Customer service sucks

I ordered an essentials hoodie as a gift for someone on the 27th of November, and after checking emails and shop everyday the status of the order remained as confirmed without any updates. I emailed them twice and wrote a query through their website. Although the shipping method I chose was 3-5 days delivery, it is now 3rd of December and I still have not reply to any of my queries and emails, and the status remains as confirmed. I tried looking for a phone number, but there is nothing, so this is my last resort. Don’t know why some orders are processed smoothly and customer service replies, and for some orders absolute 0.

December 3, 2025
Unprompted review
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Reply from Kershkicks

Hi Maria, thanks for your patience and for raising this with us. We’re glad we were able to resolve the issue to the best of our ability, and happy to have also applied an additional discount on the new item as well. If you need anything else, please drop us a message and we’ll be happy to help.

Rated 5 out of 5 stars

Always shop for my boys here

Always shop for my boys here. Reliable customer service and fabulous goods. More Christmas shopping to do so I’ll be back you never let us down. Prompt postage and well packed def recommend these guys good prices too

November 28, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thank you so much for the lovely review and continued support! We’re really glad you trust us for your boys and appreciate the recommendation — we’ll be here whenever you need us 😊

Rated 5 out of 5 stars

perfect

perfect, amazing

November 12, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thanks so much for the review — really appreciate it! 😊

Rated 5 out of 5 stars

helpful staff

helpful staff, great selection of shoes and clothing

November 12, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thanks for the great review! Glad you found the staff helpful and enjoyed the selection — really appreciate the support 😊

Rated 5 out of 5 stars

They are very helpful and professional

They are very helpful and professional company and helped with sizing and were able to reduce the price and a very friendly bunch of staff would definitely buy from here again

November 9, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thanks so much for the kind review! Really glad the team could help with sizing and pricing — we appreciate the support and look forward to seeing you again 😊

Rated 5 out of 5 stars

Amazing store

Amazing store! Been shopping here for a while through their website and also their eBay lives! Provide the best new and used heat for amazing steals! 10/10

November 9, 2025
Unprompted review
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Reply from Kershkicks

Thank you so much for the amazing review! We really appreciate your continued support across our website and lives — glad you’re enjoying the steals 🔥

Rated 5 out of 5 stars

Great customer service

I had an issue with my initial order but the customer service team were great at sorting it, they replied promptly and sorted the problem in a timely manner. I am very happy with there service and the products I purchased, a big thanks to Sarah and everyone at Kirshkicks!

October 30, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thank you so much for the kind and detailed review. We’re really pleased everything was resolved quickly and that you’re happy with your purchase — a big thank you from Sarah and everyone at KershKicks 😊

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service, I had a issue with the courier company, Sarah resolved this for me quickly, her communication skills are high standard and quickly put me at ease, excellent people to deal with

October 29, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thank you so much for the kind words and detailed feedback. I’m really glad I could help get everything sorted quickly and put your mind at ease — it truly means a lot 😊

Rated 5 out of 5 stars

Fast delivery , great quality

Fast delivery! Love my order! 5*

October 16, 2025
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thanks so much for the great review! Delighted to hear you loved your order and the delivery was fast 😊

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