Have bought multiple items from Kershkicks on eBay livestreams. Host Callum, always engaging and describes and shows the products clearly on screen and responds to buyers queries realtime or follows... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've ordered multiple times from eBay livestreams and I've not been disappointed at all. Quality items and great prices, well packaged and quick delivery. I would recommend purchasing from them and it... See more
Company replied
Purchased a pair of yeezy boost trainers for my daughter in October as a christmas gift. Christmas day and the shoes were too small. Email sent to returns at Kerschkicks and had a reply promptly. Was... See more
Company replied
Always shop for my boys here. Reliable customer service and fabulous goods. More Christmas shopping to do so I’ll be back you never let us down. Prompt postage and well packed def recommend these guys... See more
Company replied
Company details
Written by the company
KershKicks, founded by brothers Sam and Ben Kersh in August 2019, is a premier Buy-Sell-Trade sneaker store with locations in Manchester’s Northern Quarter, Liverpool, and Glasgow's Italian Centre. Today, KershKicks has become a key player in the UK's sneaker and streetwear scene, known for its carefully curated, 100% authentic range of rare and exclusive sneakers. Catering to a loyal customer base, including Premier League footballers and UK rappers, KershKicks offers a unique shopping experience for sneaker enthusiasts. Whether you're looking to buy, sell, or trade sneakers, their expert team is dedicated to helping you find the perfect pair from their extensive collection.
Contact info
United Kingdom
- kershkicks.co.uk
4.4
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a scam
It's a scam, I ordered a golden supreme lighter that cost €160 and it still hasn't appeared, that was 7 months ago, shame on you, don't get scammed
August 28, 2024
Unprompted review
Reply from Kershkicks
Hi Tomás,
We’re sorry to hear about this issue. From our records, the courier shows that the order did indeed arrive. However, we have no record of any correspondence regarding this matter. Please reach out to us at sales@kershkicks.co.uk so we can assist you in resolving this as soon as possible.
- The KershKicks Team
I ordered some Ugg slippers for…
I ordered some Ugg slippers for Christmas and it was an unwanted gift. I returned these on 30/12/24 as advised via the returns portal and I still have not had any confirmation or any feedback let alone the money. No way to contact either other than the numerous emails I have sent.
It’s 17th feb and I still have had no email or response let alone money. It’s still showing as pending in your portal
I have reached out and emailed several times and had NO response..
December 30, 2024
Unprompted review
Reply from Kershkicks
Hi Karen,
We sincerely apologize for the service you experienced, which fell well below our usual standards. Unfortunately, there was a technical issue with our returns portal that temporarily delayed processing, but this was promptly resolved. As soon as the issue was identified, a refund was issued as quickly as possible.
We truly appreciate your patience and understanding, and we regret any frustration this may have caused. If there are any further concerns, please don’t hesitate to reach out to us.
- The KershKicks Team
Excellent service great prices hard to…
Excellent service great prices hard to beat more than happy with all my purcheses
January 9, 2025
Unprompted review
Reply from Kershkicks
Thank you, Ian! We're so glad to hear you're happy with our service and prices. Your support means a lot, and we look forward to serving you again soon! 🙌😊
Excellent service!
So happy with the Broken Planet hoodie I bought from you! Would highly recommend Kershkicks to all!
December 20, 2024
Unprompted review
Reply from Kershkicks
Thank you so much for your kind words! We're thrilled to hear you love your Broken Planet hoodie. Your recommendation means the world to us—hope to see you again soon! 😊🙌
Once again brilliant service from these…
Once again brilliant service from these guys! They are totally my go to for yeezys and I wouldn't use anyone else now. Highly recommend.
January 21, 2025
Unprompted review
Reply from Kershkicks
Thank you so much, Claire! We're thrilled to be your go-to for Yeezys and truly appreciate your continued support. Looking forward to your next order! 🙌😊
Quick delivery and product absolutely…
Quick delivery and product absolutely perfect definitely will order again
January 8, 2025
Unprompted review
Reply from Kershkicks
Thank you so much for your kind words! We're thrilled to hear you were happy with the quick delivery and your perfect product. We look forward to your next order! 😊
Very easy to use
January 24, 2025
Unprompted review
Reply from Kershkicks
Thank you for your positive feedback! We're thrilled to hear that you found it very easy to use. If you need any support or have suggestions, feel free to reach out. 😊
My girlfriend has placed an order since…
My girlfriend has placed an order since the 28 of December to buy me a hoodie for my birthday well I have not received it till this day of 15 of January so I have had no gift thanks for ruining my birthday mate
December 28, 2024
Unprompted review
Reply from Kershkicks
We sincerely apologise for the inconvenience and frustration you’ve experienced with your recent order.
There was a slight delay in processing due to the order being placed between Christmas and New Year, a period affected by bank holidays and weekends, which unfortunately slowed down both dispatch and courier services. However, your item was indeed sent within the 2-5 business day window.
We completely understand your disappointment, especially as the situation was worsened by the unfortunate fact that the parcel was then lost in transit, as confirmed by the tracking information. As soon as we became aware of this issue, we processed a full refund for your order.
We deeply regret the inconvenience caused and understand how this experience has affected your trust in us. We are continually working to improve our service and communication to prevent situations like this in the future.
Thank you for your feedback, and again, we are truly sorry for the trouble this has caused.
15nth of January today Have raised a…
15nth of January today Have raised a dispute with my bank since the 11nth of January tried to contact them through instagram saying the situation and that i want a full refund because since the 28 of december that I have made my order for just ONE hoodie and is not that they shipping it from Australia or something nothing has come and I dont want anything to come I just want this case to end it is nearly been a month now!! They are thieves taking your money and disappearing!
December 28, 2024
Unprompted review
Reply from Kershkicks
We sincerely apologise for the inconvenience and frustration you’ve experienced with your recent order.
There was a slight delay in processing due to the order being placed between Christmas and New Year, a period affected by bank holidays and weekends, which unfortunately slowed down both dispatch and courier services. However, your item was indeed sent within the 2-5 business day window.
We completely understand your disappointment, especially as the situation was worsened by the unfortunate fact that the parcel was then lost in transit, as confirmed by the tracking information. As soon as we became aware of this issue, we processed a full refund for your order.
We deeply regret the inconvenience caused and understand how this experience has affected your trust in us. We are continually working to improve our service and communication to prevent situations like this in the future.
Thank you for your feedback, and again, we are truly sorry for the trouble this has caused.
Reply from Kershkicks
Thanks, James! We're glad you're happy with the trainers. Hope to see you again soon! KershKick
Fast delivery great service mint…
Fast delivery great service mint trainers love them
January 3, 2025
Unprompted review
Reply from Kershkicks
Thanks so much for your feedback! We're thrilled you loved the trainers and appreciated our fast service. Hope to see you again soon! 💚 - KershKicks
Great Service & Product
Great Site My nephew loved his present and quick service over the xmas / new year week
January 6, 2025
Unprompted review
Reply from Kershkicks
Thanks, Liam! We're so glad your nephew loved his present and that we could provide quick service during the holidays. Hope to see you shop with us again soon! 🎁👟✨
Great service
Great service, received items next day! Will be ordering again… :)
January 3, 2025
Unprompted review
Reply from Kershkicks
Thank you, Kousar! We're so happy you enjoyed our service and fast delivery. Looking forward to your next order! 😊👟
Great shop
Went through to Glasgow today to pick up my new JORDAN 4 RETRO TAUPE HAZE and NIKE AIR MAX 1 TRAVIS SCOTT CACTUS JACK SATURN GOLD trainers , delighted with both them , great additions to my collection .
Top class customer service and great wee shop .
Highly recommend a visit 👍🏻.
January 4, 2025
Unprompted review
Reply from Kershkicks
Thanks so much, Billy! We're glad you love your new kicks—those are absolute gems for your collection! 🙌 Appreciate the shoutout for our customer service too. Hope to see you back soon! 👟✨
Amazing Service for when i bought my…
Amazing Service for when i bought my shoes & clothing instore & online.
December 27, 2024
Unprompted review
Reply from Kershkicks
Thank you so much for your kind words, Saahil! We're thrilled to hear you had an amazing experience both in-store and online. We look forward to serving you again soon! 😊👟🛍️
Lovely trainers for our son
Lovely trainers for our son. Fast delivery
December 16, 2024
Unprompted review
Reply from Kershkicks
Thank you, Susan! We’re so glad your son loves the trainers, and it’s great to hear the delivery was fast. We hope to see you shop with us again soon! 👟😊
Reply from Kershkicks
Thank you for your kind words! We're delighted to hear you’re happy with the trainers and our delivery service. We look forward to serving you again soon! 👟✨
Won’t be using KershKicks again!
Won’t be using KershKicks again!
I ordered a £70 jacket from KershKicks, which when delivered, was screwed in a tight ball and posted to me in the smallest parcel bag ever! The item was completely covered in creases and I’ve had to pay to get this dry cleaned as it looked like a second hand item.
The only delivery option available at the check out was £9 ‘Premium Express Shipping’, which I used. I certainly wouldn’t describe throwing an expensive item into a bag ‘premium’.
I emailed KershKicks over a week ago about the state of my item and haven’t even received a response, despite their auto-response saying their response time is 24 hours.
I’ve ended up paying £74 for the item, £9 for delivery and now dry cleaning expenses on top. A very expensive waste of time!
December 11, 2024
Unprompted review
Reply from Kershkicks
Dear Ella,
We’re very sorry to hear about your experience and for the inconvenience caused. The £9 Premium Express Shipping fee reflects the speed of delivery, which we ensured.
Our CCTV confirms the item was correctly folded when dispatched, and we regret that it became creased during transit with the courier. We also apologize for the delay in responding to your email; this is not the service standard we aim for.
We appreciate your feedback and will use it to improve our processes moving forward.
Best regards,
The KershKicks Team
Visited all 3 kershkicks stores now and…
Visited all 3 kershkicks stores now and not a bad thing to say about any of them the stock variety is clear of anywhere else in the world and the staff were all very friendly and helped assist me with a purchase which I love!!
December 20, 2024
Unprompted review
Reply from Kershkicks
Thank you so much, Matthew! We're thrilled to hear that you enjoyed visiting all three of our stores and that you found our stock variety and service exceptional. It means the world to us that you love your purchase. We hope to see you again soon! 👟✨
I’ve ordered from here a few times now
I’ve ordered from here a few times now, items have always been perfect and delivery time has been great too 😊
December 20, 2024
Unprompted review
Reply from Kershkicks
Thanks so much for your loyalty and kind words, Laura! We're thrilled to hear that you've had such a great experience with us. Looking forward to serving you again soon! 😊👟
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.