While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and the positive impact on their skin and hair. Many people have seen visible improvements, such as smoother skin, reduced hair growth, and a healthier complexion, often noting the ease of use and comfort of the devices. The customer service is frequently highlighted as excellent, with many people appreciating the quick, kind, and helpful responses that resolve issues efficiently. However, some customers also noted significant issues with customer service response times, reporting that their requests were ignored or that they received no response at all, especially concerning returns or faulty products. A few other people also felt that certain products were uncomfortable to wear, not fit for purpose, or had concerns regarding product information or specifications.

What people talk about most

Product

Users describe positive interactions with the product, particularly praising the effectiveness of the hair... See more

Quality

Clients share positive opinions on quality, with many praising the durability and well-made feel of products.... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting instances of excellent and fast... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers find the device comfortable to wear,... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise fast and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been using the Keskine LED face mask consistently for the past two months and I’m impressed with the results. First of all it’s really comfortable to wear, it sits nicely on the face without fee... See more

Rated 5 out of 5 stars

I have the hair removal device from Keskine, I think it’s great. It’s pain free as it has the cooling option and seeing really good results already. The device looks really aesthetically pleasing too... See more

Rated 5 out of 5 stars

I have been absolutely delighted with my LED face mask. It has made such a difference to my skin, leaving it smoother and brighter. I did have a small issue at first, but the customer service was exce... See more

Rated 5 out of 5 stars

I wasn’t sure about using an IPL device at home, but the Keskine IPL hair removal handset genuinely impressed me. It’s simple to use feels well-made and theres no pain whilst using it. After a few wee... See more


Company details

  1. Hair Removal Service
  2. Laser Hair Removal Service

Written by the company

Experience a convenient and effective way to achieve smooth, hair-free skin.


Contact info

4.2

Great

TrustScore 4 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Faulty device but refunded after 3 months of emails.

I had high hopes for this, but when I unboxed it, the device would not even turn on. I asked for a refund and Keskine requested a video to show what the problem was. I sent the video a week ago and have still had no reply. Is this going to drag on forever or will this company, which so proudly displays it's money back guarantee, do the right thing? If not, I have a good mind to write to Sally Hamilton at Sally Sorts It, to report this company as scammers!
UPDATE: I added another star. After purchasing this item at the beginning of September, within 10 minutes I wished to reurn it, as it didn't turn on. Now near the end of November, after a huge papertrail of emails, I have finally been refunded in full.

October 22, 2025
Unprompted review
Keskine logo

Reply from Keskine

Hi Lisa, we’re really sorry to hear about your experience and the delay in communication — that’s not the level of service we strive to provide. Please rest assured that your case has been marked as a priority, and a member of our team is currently handling it to ensure it’s resolved as soon as possible.

We’ve already sent you a returns label, so you can send the faulty device back to us. Once we receive it, we’ll issue a full refund in line with our money-back guarantee.

We understand your frustration and truly appreciate your patience while we make this right.

- Maisie
Keskine Team

Rated 5 out of 5 stars

So far so good

So far the results are impressive as it’s only been 2 weeks. Looking forward for the final results. So far so good

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive results

I’ve been using it regularly for two months and the difference is huge. The hair is much finer and in some areas almost gone. I would recommend it if you’re tired of shaving all the time.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Product arrived in good time but discovered the product was unsuitable for me. I returned the product and was promptly sent a refund. Jess was so helpful and a pleasure to deal with. Well done Jess!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive results

My experience with keskine has been good so far. I am on my 2nd month of using the IPL device and I have no hair growing out. I was using other brands and I would not recommend any other brands other than Keskine. Impressive results.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using the Keskine IPL…

I have been using the Keskine IPL device for around three months now and at first I honestly didn’t think it would work. I had already been to clinics in the past and wasted stupid amounts of money on treatments that barely made a difference, so I was really unsure if this would be any better.

After sticking with it I can say the results are impressive. My hair growth has reduced significantly and my chest hair is no longer visible. Even my armpits, which were always difficult to treat, are now smooth with very little regrowth.

I am genuinely impressed with Keskine and would recommend it to anyone who has been disappointed with professional treatments like I was.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, I had a question about the modes and they responded within just 2 hours. The device itself is really easy to use, completely painless, and I’ve already started to notice a difference in my hair growth😊

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product

Keskine’s packaging and device are both top quality and feel really well made. I love that it has five different body modes, which makes it super versatile. So far, I’m genuinely impressed with the quality and ease of use.

May 3, 2025
Unprompted review
Rated 3 out of 5 stars

After buying this and reading the…

After buying this and reading the reviews I decided not to even open the box and send it back. I tried to contact the company via email to request a return .
Unfortunately they ignored all my requests.
I then opened a PayPal dispute ( I pay for everything with pay pal for this exact reason ).
PayPal then raised a case and I have just got my money back but also this machine still.
Very poor customer service .

August 24, 2025
Unprompted review
Keskine logo

Reply from Keskine

Hi Andrew, we are very sorry to hear about your experience. Upon checking I can see that we have already replied to your enquiry regarding returning the product back to us. On 11th August you had emailed us and we replied to you on 12th August providing you with the return details.

We are disappointed to see you have left us 3 stars even though our customer service team was helpful for your case.

Regardless, thank you again for your feedback and we wish you all the best.

- Maisie
Keskine Team

Rated 5 out of 5 stars

Amazing results

This purchase has been the perfect solution for my body hair removal. I have been using it consistently for two months and am now approaching the third and final month of treatment. I am delighted to say that there is no visible hair regrowth. Excellent results and a truly five-star company.

August 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look