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ketodirect.com.au Reviews 

9
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TrustScore 4 out of 5

4.2

Health Food Store
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Company details

  1. Health Food Store

Written by the company

Welcome to Keto Direct! Keto Direct is a place where we want to make your Keto/LCHF journey more affordable. We are a small family business, every customer is unique and important to us. Providing you a wide range of options and ideas is our priority. If there is anything that you want to see Keto Direct have available, please contact us. Keto Direct is also committed to donating 1% of all profits each month to a charity/community. Thank you for choosing to support Keto Direct and we are grateful we can be part of this journey together. Mia Owner Keto Direct

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4.2

Great

TrustScore 4 out of 5

9 reviews

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4.2

All reviews

(9)

1 review in the last 12 months

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Rated 5 out of 5 stars

I can’t say enough positive things…

I can’t say enough positive things about this company . They are swift to reply to concerns and there product lines are guaranteed to arrive to you fresh and unblemished . I recently had concerns as my product looked to have suffered sun damage , however I did not realise this was the issue however they replaced them. This company goes over and beyond for there customers , all I can say now is write your review as a thank you as I have . Companies like this are very far and few between we must support the good ones . 😁

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience

Love the packs this store makes! Super helpful when I can’t decide what snacks I want to buy. Friendly service, fast shipping.
Will absolutely be making this my new store ❤️

July 3, 2025
Unprompted review
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Reply from ketodirect.com.au

Thanks Michelle! So glad we can help you with your keto/low carb shopping! :) Hope to see you again soon. Mia x

Rated 5 out of 5 stars

Great service !

Vicky was really helpful and delivered the item very quickly.
Overall great service!

May 20, 2025
Unprompted review
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Reply from ketodirect.com.au

Hi Henry,

Thanks so much for your lovely review! It means a lot to our little business! Thank you for being such a pleasure to assist! Enjoy your goodies!

Rated 5 out of 5 stars

The best place to buy your Keto needs from.

I have been buying from Keto direct for more than an year. What a great pleasure to deal with. Never ever had an issue with quality and customer service. Always great to deal with Vicky. Keep going Keto direct onwards and upwards. 10/10

October 31, 2024
Unprompted review
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Reply from ketodirect.com.au

Thanks so much Shane for your ongoing support and kind words. It is our pleasure can serve you!

Rated 5 out of 5 stars

I have purchased from this business for…

I have purchased from this business for a few years now, never disappointed, they have always been super friendly and have communicated if stock is not available and were happy to exchange for other products, always have the best prices and products are exceptional! They were so kind to even throw in samples of things!

Really fast shipping, I can’t recommend Keto Direct enough! Thank you Vicky for always bringing new stock in too, such a beautiful family business that always go above and beyond !

Regards, Marina

October 1, 2024
Unprompted review
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Reply from ketodirect.com.au

Thanks so much Marina for taking your time to leave us a review! We are so grateful for your support and review ❤️

Rated 5 out of 5 stars

I absolutely love the Quest chips

I absolutely love the Quest chips! I’ve been a customer for several years now and have had a great experience with every order. Delivery is always fast and communication excellent.
Highly recommend for anyone on their Keto journey.

October 24, 2024
Unprompted review
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Reply from ketodirect.com.au

Hi Scott,

Those Quest chips are incredible! We are so glad you love them as much as we do! Thanks so much for your support!

Rated 5 out of 5 stars

This shop is amazing!!

This shop is amazing!!! Vicky- the owner of this family business is literally sending you notes and free samples/presents every shop you get. Soo cute!!! I have been a customer for years and the service is always perfect, always lots of new things in the shop and I love to try new products but as I have my personal favorites like gummies and keto chips I also buy them in bulk, so easy to stock up!! Definitely recommend!

October 30, 2024
Unprompted review
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Reply from ketodirect.com.au

Hi Mary, thank you so much for your ongoing support and sharing your review. We absolutely love assisting amazing customer like yourself! We hope your day is going great!

Rated 1 out of 5 stars

Do not order!!

Do not order!!!
Web page cannot accurately reflect stock and customer service - somebody unhelpful named Vicky is completely inflexible. They’ve offered to either wait weeks before sending out the correct order or sending me my whole order with wrong products instead. Unable to compromise to send out order in parts, only thing they’re good at is taking your money.

WATCH OUT!!

August 23, 2024
Unprompted review
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Reply from ketodirect.com.au

Hi Natalie,

We were made aware from our regular customers recently of your review.

After reviewing our conversation:

We have correspondence between yourself and Keto Direct showing your review to be inaccurate.

1. Your review mentioned that the stock will take weeks to arrive, which is not true. We only mentioned "once stock has arrived we will send out your order" which was only 2 days after you made your purchased

2. You mentioned we offered to send wrong products to you, which is untrue. We asked if you were happy with a substitution.

3. We issued you a refund within 24 hours after you have made your purchase due to insufficient stock which you requested .

We are a small family who works very hard and also well-known for providing one of the best customer service you can find. We take pride in our work from the start in 2017 till now, and will continue to do so.

We are sorry you felt/thought this way. But we need to make sure the facts are disclosed correctly.

I hope you have a great day.

Rated 5 out of 5 stars

My experience with Keto Direct and…

My experience with Keto Direct and Vicky has been awesome from my first order. I have been ordering for the last year from them. I have made over 10 orders. The orders are always on time and packed very well with no damages and arrive to me in Brisbane within few days. Customer service is also excellent. They also have a huge variety to choose from. Thank you so much for your excellent and speedy service. 😊

May 14, 2022
Unprompted review
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Reply from ketodirect.com.au

Thanks so much for your review! We hope you are having a great day!

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