Kettle Club Watches Reviews 

556
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, providing excellent advice and making every interaction a pleasure. Many people highlight the seamless and enjoyable user experience, noting the efficiency and quick service from start to finish. Reviewers are also very satisfied with the product quality, often finding watches in excellent, pristine condition, exactly as described. Additionally, some customers appreciated instances where the company went above and beyond, fixing issues quickly and sometimes even free of charge for minor adjustments or repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Product

People report positive experiences with product, consistently describing watches as exactly as described and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a "fabulous experience... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

3rd timepiece i’ve purchased from Kettle Club and another fantastic service. Thanks Sam for your superb experience, knowledge and service…… Ps….eventually the wife noticed the new purchase 😆 It... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

556 reviews

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5.0

All reviews

(556)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rolex Servicing

Had two of my Rolex watches serviced and repaired.

Great communication, really friendly and knowledgeable. Service was quick and results were amazing really happy

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Walked in and greeted to familiar faces…

Walked in and greeted to familiar faces I see on instagram. I follow the kettle club on instagram and had to visit the shop (being that im from the states). Everyone was super relaxed and easy to talk to. Glad I stopped in, everyone was great and very happy with my purchase.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

These guys were great

These guys were great! From enquiring about a specific watch to being welcomed in the shop, the experience was top notch, I would 100% recommend!

March 26, 2026
Rated 5 out of 5 stars

Amazing service once again - 5 STAR ⭐

3rd timepiece i’ve purchased from Kettle Club and another fantastic service.
Thanks Sam for your superb experience, knowledge and service……
Ps….eventually the wife noticed the new purchase 😆
It’s easier to ask forgiveness than to ask for permission!
Great service guys, thank you!
5 ⭐️

March 21, 2026
Rated 5 out of 5 stars

Acquired a Rolex 126622 Yachtmaster…

Acquired a Rolex 126622 Yachtmaster watch was in excellent condition and the staff very helpful especially Ollie who recommended me Wrist Guard London who subsequently treated my watch to make it scratch proof . Recommend this company .

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Kettle Club

Fantastic experience with Kettle Club – highly recommend

I recently purchased for the first time with KC and dealt with Ollie throughout. From start to finish the service was spot on.

Communication was quick and helpful, and he was more than happy to send over additional videos and answer any questions I had, which made the whole process feel very transparent and reassuring.

When I came in to view the watch, everything was exactly as described. No pressure at all, just a genuinely relaxed and professional experience. Ollie also took the time to size the bracelet properly and made sure everything was perfect before I left.

Wouldn’t hesitate to buy from Kettle Club again and will definitely be back in the future.

Thanks again to Ollie for making it such a smooth experience.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, found a watch on a different website, realised Kettle club had it too, contacted them, worked with me on the price, walked me through the whole process seamlessly. Contacted them Thursday morning, watch was on my wrist Friday afternoon

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good people, who know their trade well!

Good people, who know their trade well. When you're spending money on products of this value, you want people you can trust. You can do that, with this team. Their service and knowledge and knowledge are top drawer.

March 19, 2026
Rated 5 out of 5 stars

Top notch people and service

Top notch people and service. Couldn’t recommend Sam highly enough. Very responsive on WhatsApp and great to deal with. Loving my new watch, I’ll definitely use again

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Rolex Oyster Perpetual…

I purchased a Rolex Oyster Perpetual from Gary at The Kettle Club.
Both Gary and Sam took their time with us, showed us the all features, ensured all paperwork was received and gave us 5 star service. We wouldn’t have gone anywhere else. Thank you so much for your help. My husband loves his birthday present.
100% highly recommended

March 10, 2026
Unprompted review

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