Borderline bait-and-switch behavior.
Borderline bait-and-switch behavior.
I was led to believe I was purchasing a high-end appliance during a face-to-face showroom consultation. A different model was then entered by the salesperson into the paperwork using a technical product code.
When I raised the issue with the same sales person, I was told it was my fault for not checking the code on the invoice, despite my requirements being clearly stated and acknowledged in person.
Once payment was taken, responsibility was shifted entirely onti me. Sales support has been dismissive and unhelpful.
If this is how issues are handled, I have little confidence in how warranty claims or future problems would be dealt with.
Reply from Keukensale.com - Amersfoort
Dear Reem,
Thank you for taking the time to share your feedback.
We would like to clarify that the dishwasher model was clearly specified in the purchase agreement on multiple occasions (seven times in total), and this was confirmed prior to installation. After the appliance had already been installed, you requested a different model. Unfortunately, once installation has taken place, changing to another model free of charge is not possible.
As a gesture of goodwill, we offered an alternative solution at a reduced rate. However, providing a completely new model at no cost is something we are unable to accommodate.
We would also like to emphasize that you were not ignored. Communication with our supplier took some time, and during this period our showroom was extremely busy. We sincerely apologize for any delay in our response.
We always aim to be transparent and fair, and we truly regret that we could not meet your expectations in this case.
Kind regards,
Team Keukensale.com