The sales and project went fine, we paid 60% of the total kitchen cost upfront (€10,000) because we trusted we were in good hands. However, due to bank paperwork, the release of the remaining amo... See more
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We were very happy with Bünyamin from Keukensale Alexandrium! He gave us great advice and made the ideas for our dream kitchen real! A person with a lot of experiance designing kitchens who obviously... See more
Company replied
Jerry and Jefrey did an amazing job with our kitchen. Attention to detail, kind customer service, no delays no problems at all. We are very happy!
Company replied
Thanks Ron for the detailed and clear explanation ! And also the great deal offered !
Company replied
Company details
Written by the company
Keukensale.com is een snelgroeiende Keukenformule die Duitse topkwaliteit keukens en A-merkapparatuur aanbiedt, gegarandeerd voor de laagste prijs. Bij Keukensale.com zijn de prijzen helder en transparant. Geen vermoeiende onderhandelingen over kortingen, maar direct de laagste prijs. Daarbij uiteraard deskundig advies en persoonlijk contact; want de eigenaar is zelf ook altijd in de winkel aanwezig. Al onze vestigingen hebben een mooie en verzorgde showroom met diverse keukenopstellingen die de laatste trends en modellen op keukengebied tonen. Ook kunt u bij altijd bij een van onze vestigingen terecht voor een gratis een 3D-ontwerp en komen wij bij u thuis om uw keuken netjes voor u in te meten. Onze keukens worden direct geleverd vanuit Duitsland en vakkundig gemonteerd door speciaal geselecteerde montagebedrijven uit de regio. U wordt dus volledig ontzorgd! Keukensale.com behoort tot de Sanisale.com-groep, een landelijke franchiseformule met in 30 winkels, welke onder meer (A)- merken sanitair, tegels en aanverwante artikelen aanbiedt tegen bodemprijzen.
Contact info
Watermanweg 221, 3067 GA, Rotterdam, Zuid-Holland, Netherlands
- 010 737 0015
4.8
Excellent
284 reviews
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Keukensale Rotterdam/Alexandrium No flexibility and customer support -
The sales and project went fine, we paid 60% of the total kitchen cost upfront (€10,000) because we trusted we were in good hands. However, due to bank paperwork, the release of the remaining amount was delayed. We requested reasonable flexibility—such as paying the balance in two installments with our own funds or arranging an alternative payment solution. We even offered to sign an agreement or provide guarantees.
Our request was refused right away, coldly, and without any empathy.
We then asked to postpone the installation by six weeks to ensure full payment. We were then informed that we would be charged €100 for each week of postponement.
This experience showed extremely poor after‑sales service: zero flexibility, no understanding, and a clear focus on money rather than customer care. The approach was cold, rigid, and purely transactional.
We regret choosing this company for our kitchen and would not recommend them to anyone expecting professionalism, understanding, or customer‑focused service
April 3, 2026
Unprompted review
Reply from Keukensale.com - Rotterdam Alexandrium
Beste Alcione,
Dank voor het delen van uw ervaring. Jammer om te lezen dat het traject na aankoop niet aan uw verwachtingen heeft voldaan. Wij streven ernaar om onze klanten zowel tijdens als na het aankoopproces zo goed mogelijk te begeleiden. Tegelijkertijd werken wij met duidelijke afspraken omtrent betaling en levering, die vooraf worden gecommuniceerd. Deze afspraken zijn nodig om het proces voor alle partijen soepel te laten verlopen.
Wij begrijpen dat situaties kunnen veranderen en vinden het vervelend dat dit voor u tot een negatieve ervaring heeft geleid.
Met vriendelijke groet,
Team Keukensale.com
amazing
Jerry and Jefrey did an amazing job with our kitchen. Attention to detail, kind customer service, no delays no problems at all. We are very happy!
November 26, 2024
Unprompted review
Reply from Keukensale.com - Rotterdam Alexandrium
Dear Stephanie,
Thank you so much for your kind words! We're thrilled to hear you're happy with your new kitchen and that everything went smoothly. We'll be sure to pass on the compliments to Jerry and Jefrey. Enjoy your beautiful kitchen!
Kind regards,
Team Keukensale.com
Thanks Ron for the detailed and clear…
Thanks Ron for the detailed and clear explanation ! And also the great deal offered !
December 30, 2023
Unprompted review
Reply from Keukensale.com - Rotterdam Alexandrium
Dear Tk Lee,
We really appreciate you taking the time to leave this excellent review! Thank you! We hope you enjoy your new kitchen!
Kind regards, Team Keukensale.com
Great and friendly advice
We were very happy with Bünyamin from Keukensale Alexandrium! He gave us great advice and made the ideas for our dream kitchen real! A person with a lot of experiance designing kitchens who obviously takes pleasure in what he does! We can't wait for the installation of the kitchen!
May 29, 2023
Unprompted review
Reply from Keukensale.com - Rotterdam Alexandrium
Dear Loana,
We really appreciate you taking the time to leave this excellent review! Thank you!
Kind regards, Team Keukensale.com
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