Avoid Keukensale Zaandam – months of delays, broken promises, and poor communication
We ordered a kitchen from Keukensale Zaandam and the experience has been extremely frustrating.
Here’s what happened:
Sept 4, 2025: We emailed about major installation issues (wrong backsplash measurements, fridge cabinet not level, fridge door not closing).
Sept 9, 2025: They promised to visit and fix the problems.
Nov 10, 2025: After weeks of silence, we wrote again. They had cancelled a scheduled appointment without explanation.
Nov 12, 2025: They admitted communication had “fallen short” and asked us to list all deficiencies—even though their installers had already documented everything.
Nov 17 & 23, 2025: We reminded them we were still waiting and asked for clarity on compensation for the repeated disruption.
Nov 29, 2025: Their latest email says they are “busy with planning” but still no confirmed date for completion.
It’s now December, and the kitchen is still not finished. We’ve spent months chasing updates, wasting time, and dealing with broken promises. Their idea of compensation? A lunch or dinner voucher—completely inadequate for the inconvenience and stress caused.
If you value reliability, professionalism, and accountability, do not choose Keukensale Zaandam. We will be filing a formal complaint and sharing this experience widely to protect other consumers.