My original item was didn't fit as well as I had hoped, on contacting the Kewlioo care team I had an almost immediate response from Thea explaining my options. I can't complain about the service at a... See more
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Review summary
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Reviews shaping this summary
When I place my order the wrong shipping address appeared and I wasn't able to change it. I reached out to the contact email address and they immediately made the change for me. This tells me that off... See more
I spoke with a representative name John who worked with me to get another shipment for free- due to the original product I purchased didn't fit. He made the process easy abd efficient. I should be rec... See more
I appreciate the quick response and resolution to my issue. I was giving several options and when I decided they promptly handled it from their end. Thank you. This is a 5 star business.
Company details
Written by the company
Shop Sauna Vests, Sauna Suits, Shapewear & Much More. Free Worldwide Shipping - Get Yours Now!
Contact info
North Gould Street 30, 82801, Sheridan, United States
- 888.824.5146
- care@kewlioo.com
- kewlioo.com
4.8
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional, respectful and efficient staff
I had an immediate response from Jill, who corrected the shipping information on my order. Jill responded very respectfully and professionally, which I appreciated since I may have missed something when I ordered the product as a gift for someone else. Thank you so much.
July 27, 2026
Unprompted review
The response from this company is…
The response from this company is amazing…. My order was to small they immediately responded and i was able to reorder my new waist band
July 26, 2026
Unprompted review
Well...i was told that my package was lost in transit.
Well...i was told that my package was lost in transit. I was so eager to receive my package but it was taking way longer than the normal 7-10 business days. I was disappointed that I could not get and update with the carrier. I was going around in circles with Kewlioo and the carrier. Kewlioo says they have already giving my package to the carrier and the carrier says they are waiting on it.
Finally a representative with Kewlioo ( i believe her name is Thea) investigated and made it right by contacting me and told me the problem and resolved the issue. She said that the it was lost in transit and the tracking status was frozen. Her customer service was great.
As of now ... I am waiting again and hope to receive it soon.
July 25, 2026
Unprompted review
Reply from Kewlioo
Hi there Daniel,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the unexpected delay and the lack of clear updates while your package was in transit. We understand how disappointing it is when you're eagerly waiting for an order.
Unfortunately, in rare cases, shipments can be lost in transit, and tracking information may stop updating. We're glad to hear that Thea was able to assist you and provide the support and communication you deserved. We'll be sure to share your kind words with her.
We truly appreciate your patience, and we hope your replacement package reaches you soon. If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for giving us the opportunity to make things right.
- Kewlioo Customer Care
They customer service it has been…great.
They customer service it has been excellent along with the product is exactly what you the quality as describe. I hbe ordered a lot of their products. Only thing is hard to get the right size. But they always get me the right size at the end without hesitation
July 24, 2026
Unprompted review
I had an issue with a product
I had an issue with a product, it wasn’t what I expected. I was given options when it came to the return, no questions. Only helpful hints and wonderful customer service, as well as options. Thank you for making me feel like you truly cared and that I’m not just a customer. Great job
July 23, 2026
Unprompted review
Customer service was kind and…
Customer service was kind and understanding the second time around.
July 22, 2026
Unprompted review
The customer service is amazing
The customer service is amazing. They respond quickly and were able to process my orders. I’m very satisfied with the product and customer service !
July 23, 2026
Unprompted review
I ordered the wrong size
I ordered the wrong size so i send an email request for the right size and almost immediately got an response back that my order was fixed.
July 22, 2026
Unprompted review
Great experience with them...quick…
Great experience with them...quick response, even willing to help with future questions...sometimes all you need is good assistance, i will definitely be ordering from you guys again, just because the interaction is had with you..
July 22, 2026
Unprompted review
Customer service was extremely helpful…
Customer service was extremely helpful with getting some issues resolved
July 22, 2026
Unprompted review
They were quick to reply and address…
They were quick to reply and address any issues. The response was a lot faster than anticipated. Great customer service and great products.
July 21, 2026
Unprompted review
Great customer service
The gear was a bit tight. I had to request a larger size, but they hooked me up pretty quickly. The product itself is amazing and I would recommend it to anyone looking to shed weight fast.
July 21, 2026
Unprompted review
My experience
My experience was handled swiftly and with concern.
John was very helpful. For that I can give customer service 5 out of 5 stars.
July 21, 2026
Unprompted review
I had ordered the wrong item by mistake…
I had ordered the wrong item by mistake, within an hour I emailed the care@kewlioo email. And within 2 hrs of the email my order was updated. Amazing support. Excellent product excellent service.
July 19, 2026
Unprompted review
Great Customer Service
Customer service rep was knowledgeable, polite and resolved my issue quickly. Everything we discussed, was taken care of immediately: refund and confirmation emails.
July 17, 2026
Unprompted review
It's a great company
It's a great company, products are excellent. Jill who helped me exchange an order for incorrect size was awesome and experience was painless.
July 17, 2026
Unprompted review
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