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KEYWRLD Reviews 1,197

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TrustScore 4.5 out of 5

4.5

Computer Software Store
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Review summary

Created with AI, based on recent reviews

Looking at 758 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, patience, and quick responses. Many appreciate the efficiency and speed with which issues are resolved, often receiving new, functional keys without delay. The overall service is described as professional and reliable, with many expressing satisfaction and a willingness to purchase again. However, some customers also noted issues with the product itself, specifically receiving keys that were initially not working or were incorrect. A few other people also felt that customer support was slow to respond or uncooperative when trying to resolve problems, sometimes refusing refunds for non-working keys.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reporting issues such as keys not working or... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, effective, and... See more

Response time

People report positive experiences with response times, with many customers highlighting the speed and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and quick responses to... See more

Service

Consumers find service to be positive, highlighting the smooth process, clear communication, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experiences have all been 5*. I have made multiple purchases. In the few times where there was a question or issue, it was instantly and correctly resolved. The site is well organized with clear... See more

Rated 5 out of 5 stars

There was a problem with the platform when delivering the product. I had to email help/key-wrld.com and they responded efficiently and quickly. You just have to be a little patient. Very good... See more

Company replied

Rated 5 out of 5 stars

I purchased Microsoft Office Professional Plus 2024 and can only reccomend using this service. There was a little hiccup with my first Key code but after I reached out, they responded in record... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a Windows 11 Home OEM key, but due to a small technical glitch, the key wasn't showing up in my confirmation email or account dashboard. I contacted their support via email, and... See more

Company details

  1. Computer Software Store

Written by the company

One of the largest distributors of electronic keys in Europe.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Got my working Win 10 Pro key

Can't beat the price here for Win 10 Pro. Would have rated 5/5 if the first key had worked (tbh this can happen anywhere). But was pretty much a non-issue. One e-mail got me sent a new one quickly, without friction. I got what I paid for, cheap, and without much trouble. Thanks!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very good Service

I had a small issue with a Windows key at first, but the support team fixed it lightning-fast!
Keys are delivered super quickly, and they have excellent payment options with many choices.
Even when problems arise, help comes immediately and professionally.
Highly recommend – I'll definitely buy here again!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

excellent support 5 stars

I have countered I have encountered a few problems while trying to activate several keys. Each time, Timothy from support provided a solution and was very professional. 5 stars.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service
My code didn’t worked at first but then after I emailed support team Timothy has resolved the issue by sending a new activation code which worked and my Windows is now activated

Thank you

May 6, 2026
Unprompted review
Rated 4 out of 5 stars

For first time

For first time, it was really easy!
I needed to communicate with someone and the communication was so quick and easy again.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

stopped communicating after refund request

I received a confirmation email, but not the installation cd keys. I asked for refund, they said they will proceed and stopped responding after.

March 10, 2026
Unprompted review
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Reply from KEYWRLD

We're sorry experience did not meet your expectations. We requested more information via TrustPilot. You can also contact us using e-mail on our website so we can further identify your problem and help you resolve it. Customer satisfaction is priority on KeyWrld

Rated 4 out of 5 stars

Windows 11 activation

At first, the key code wasn't sent at the time of transaction but with the help and patience of the support, they have sent the key and helped with all the steps through the Windows activation. Even i was skeptical at first, but then it worked as it should.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Worst shop I bought key ever.

Worst shop I bought key ever.
Bought a office 24 key, normal instalation, not phone instalation - it was bad key. They told me to do it via phone. SO WHY I BOUGHT KEY VIA NORMAL INSTALATION?
Trash service.

April 29, 2026
Unprompted review
KEYWRLD logo

Reply from KEYWRLD

We're sorry experience did not meet your expectations. We requested more information via TrustPilot. You can also contact us using e-mail on our website so we can further identify your problem and help you resolve it. Customer satisfaction is priority on KeyWrld.

Rated 5 out of 5 stars

Fantastic team

Fantastic team, always ready to support you in case something goes wrong, and really honest prices, absolutely recommended : )

April 29, 2026
Unprompted review

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