Key Equity Release Reviews 17,841

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, kind, and go above and beyond to ensure a smooth and stress-free experience. The overall service is frequently described as excellent, with consumers appreciating the clear explanations, prompt communication, and efficient handling of their needs. However, some customers were dissatisfied with the company's contact methods, mentioning difficulties in getting a response or having their calls returned. A few people also felt that their requests for further assistance were not addressed in a timely manner.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Service

Users describe positive interactions with service, highlighting the professionalism, clear communication, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Customer communications

Clients share positive opinions on contact, highlighting the helpfulness and excellent communication from... See more

Based on these reviews

Rated 5 out of 5 stars

A big thank you to Tom Walmsley We had two long telephone consultations with Tom, who explained to us in great detail, what we needed to do, to bring our documents up to date. Many options were discu... See more

Company replied

Rated 5 out of 5 stars

Andria Love contacted us with phone appointment. Clearly explained services that were available to us and costs. Helped make any changes to wills but more important suggested Property Protection to... See more

Company replied

Rated 5 out of 5 stars

Being rather apprehensive making first contact with the company it was wonderful to speak to Joseph Withers who put us immediately at ease. He talked us through the whole process and gave us various o... See more

Company replied

Rated 5 out of 5 stars

I thought that getting a life long mortgage would be difficult and stressful but when I got in touch with Joseph Withers who became my financial advisor I couldn't be more wrong. Joe made me feel less... See more

Company replied


Company details

  1. Pension Fund
  2. Financial Consultant
  3. Mortgage Broker

Written by the company

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Written by the company

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

I cant speak highly enough of the…

I cant speak highly enough of the company.
Andrew Warby dealt with my case from start to finish.
He was professional, gave really good advice, listened, explained everything in detail he couldn't of been better.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Sympathetic to our situation as my…

Sympathetic to our situation as my husband has frontotemporal dementia

January 28, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We appreciate you sharing this positive feedback. We're happy to hear that we could be sympathetic to your family's situation.

Key Equity Release

Rated 5 out of 5 stars

Michael Faulkner our equity release…

Michael Faulkner our equity release advisor went to great lengths to explain the process and what it meant
There was no hint of trying to sell the loan and we had plenty of time to think about what we were planning

April 1, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that our adviser thoroughly explained the equity release process without pressure. We appreciate you taking the time to share your experience and your feedback.

Key Equity Release

Rated 5 out of 5 stars

Fabulous service

Neil Clark was excellent from the start.
He gave great advice and was a brilliant listener.
He is very professional and was very very helpful and nothing was too much trouble.

April 14, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience. We appreciate your highlighting their professionalism and helpfulness, and we thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

A big thank you to Tom Walmsley.

A big thank you to Tom Walmsley We had two long telephone consultations with Tom, who explained to us in great detail, what we needed to do, to bring our documents up to date. Many options were discussed and then we were given time to reflect, before finalising our decisions.

April 8, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the consultations were helpful in updating your documents. It's great that the detailed explanations and options provided allowed you time for reflection and informed decisions. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

A Good Advisor

Michael Faulkner was my Advisor. He was very thorough when answering my questions. He never hurried me to make any decisions and was more than happy to discuss all potential options in order to find the 'best fit' for me.

April 10, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had a positive experience. It's great to know that you felt supported in making the right decision for your needs. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Excellent service

Michael Faulkner was very proffessional and explained everything really well. He made the whole procedure run very smoothly

February 20, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the procedure went smoothly and that everything was explained well. We appreciate you taking the time to leave your feedback.

Key Equity Release

Rated 5 out of 5 stars

Excellent advice from KEY Equity Release

My husband and I received excellent advice from Michael Faulkner of KEY Equity Release.
We felt that he explained all the options to us in a professional but kind way.
We really appreciated his straightforward advice and we felt that the outcome was very good for us.

January 20, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you received excellent advice and that the options were explained professionally and kindly. We appreciate your feedback and are glad the outcome was very good for you both.

Key Equity Release

Rated 5 out of 5 stars

Michael was a joy to deal with nothing…

Michael was a joy to deal with nothing to much trouble. Key it was so staight forward sat back let them do there thing 5 starsķ

April 8, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your experience was so positive! It's great to know everything went smoothly and that you felt well-supported. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Will writing & Power of Attorney.

Tom Walmsley, took me through all aspects of writing a will & sorting powers of attorney, in plain & simple terms, made it easy to understand & answered any questions i may have had. When a telephone consultation was arranged was always punctual in ringing & all paperwork was sent out rapidly.
Overall a great service.

April 7, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the will and power of attorney process was made easy to understand. We appreciate your feedback regarding the clear explanations, prompt communication, and efficient paperwork. Thank you for sharing your positive experience.

Key Equity Release

Rated 5 out of 5 stars

Review

Martin Hoare was my Key representative. He explained everything clearly and precisely. If I didn’t understand anything he would patiently go through it again. Whenever I had a query whilst going through the process he would answer my questions promptly. He kept me up to date every step of the way.

March 19, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your adviser explained everything clearly and precisely. We appreciate that they patiently addressed your questions and kept you updated throughout the process. Thank you for your positive feedback!

Key Equity Release

Rated 5 out of 5 stars

Thankyou to Neil Bell who explained…

Thankyou to Neil Bell who explained everything to me regarding the process , answered my queries and guided me professionally through the process.

April 1, 2026
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the guidance provided was helpful and that the process was explained professionally. We appreciate you taking the time to share your positive experience.

Key Equity Release

Rated 5 out of 5 stars

Trustworthy

We were very reluctant about Equity Release initially as my parents had been ill advised in the past and I didn’t feel it was a way for us to move forward but talking with Joseph Withers put us at complete ease. He talked us through the process and gave us time to think about our options. He explained everything clearly, and answered all our question, no matter how small. This has been a long drawn out journey but Joseph Withers has been there every step of the way.

April 1, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We appreciate you sharing your experience. We're happy to hear that the information provided helped ease your initial reluctance and gave you confidence. It's great to know that our support throughout the process was beneficial. Thank you!

Key Equity Release

Rated 5 out of 5 stars

Information supplied by Tom Walmsley…

Information supplied by Tom Walmsley was informative and helpful. He explained issues which might have caused my Executors problems, which I now avoid.

March 23, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the information you received was helpful. We appreciate you bringing this to our attention and are glad we could help you avoid potential issues.

Key Equity Release

Rated 5 out of 5 stars

Thank You Alexander Campbell

Just what to say a huge thank you to Alexander Campbell during the process of my equity release.
Alex was perfect and made the whole process so easy and there every step of the way.

If you’re thinking of equity release don’t go past Key.

March 24, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the equity release process was made easy for you. We appreciate your kind words and are so glad that you had a perfect experience. Thank you for recommending us!

Key Equity Release

Rated 5 out of 5 stars

Thank you to Steve Francis and your great company

Was really concerned about starting this process then I got a call from Steve Francis what an absolutely amazing man he was so kind and considerate explaining each phase how it all works stopping to enquire if we fully understand everything that would be happening along the process he explained everything so easy for us to understand we felt totally happy to trust him to guide us though everything to helping with other companies that are involved giving us choices of others involved everything went so smoothly emails phone calls keeping us informed would definitely recommend your company to our friends and families thank you all a very happy customer

March 24, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you had such a positive experience. It's wonderful that you felt so supported and well-informed throughout the process. We appreciate you recommending our services to your friends and family. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Big thank you Joseph Withers

I thought that getting a life long mortgage would be difficult and stressful but when I got in touch with Joseph Withers who became my financial advisor I couldn't be more wrong. Joe made me feel less stressful with his easy get along manner and guided me to successfully complete my life long mortgage. A big thanks to Joseph Withers.

March 18, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that your experience obtaining a lifetime mortgage was less stressful than anticipated. We appreciate your feedback and are so glad we could guide you through the process successfully.

Key Equity Release

Rated 4 out of 5 stars

Kathy and I would like to say thank you…

Kathy and I would like to say thank you to Stephen Francis for all his help in keeping us informed with our application giving us all the information needed with the pro’s and con’s and help with all the other party’s involved all went smoothly and quickly thank you once again 👍

March 13, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the application process went smoothly and quickly. We appreciate that you found the information helpful and that our assistance with all parties involved was beneficial. Thank you for your positive feedback!

Out of interest, and to help future customers, what could we have done to reach a 5 Star review?

Key Equity Release

Rated 5 out of 5 stars

Joseph Withers at Key Equity Release was professional and helpful

Joseph Withers was, from the beginning, extremely knowledgeable and friendly, providing excellent advice and support concerning the equity release throughout the whole process. Our journey was complex and with the encouragement from Joseph we finally completed the equity release tasks.
Thank you Joseph Withers at Key Equity Release.

March 18, 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you found our advice and support helpful throughout the equity release process. We're glad we could encourage you through the complex journey to complete the tasks. Thank you for your positive feedback.

Key Equity Release

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