At the beginning the key did not work because it was ‘already in use’. The customer service resolved the issue in two days. So I give 4 star due to this inconvenient.
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Review summary
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Reviews shaping this summary
Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.
Company replied
Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their syst... See more
Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappo... See more
Company replied
Company details
Written by the company
Keycense is an industry platform specializing in digital software products, gaming, operating systems, productivity software, anti-virus, and more. What we do best is ensuring a secure and quality purchasing process for our customers.
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4.0
Great
656 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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someone stole my card and tried to…
someone stole my card and tried to place an order but they stopped it, thank god I didn't lose any money thanks to them
August 5, 2025
Unprompted review
Reply from Keycense
Hey Josh,
Thank you so much for this review. We are proud to be one of the best marketplaces when it comes to fraud prevention in the industry. It means a lot to us that you decided to reward us with this comment despite not being a customer.
Using this opportunity, we would like to point out that online scams are doing well and it is important that all of us secure our cards, accounts, set up 2FAs, different passwords, 3DS and other measurements so we can sleep calmly.
All the best to you, Josh!
Best regards,
Keycense Team
Key does not work, email to help does not work
MS says the Win 10 Key I purchased has been used before (0xC004C008). The email form to Help does not work (just says "Oops, something went wrong!") and there is no way to attach a screenshot or photo of the error message even if it did work.
Feels scammy...
August 9, 2025
Unprompted review
Reply from Keycense
Hello Paolo,
Thank you for sharing your review. May we ask for more details regarding your purchase so we can investigate the case?
We would also like to hear about this error with contact us as we receive tickets without any issue reported.
Thank you in advance,
Keycense Team
I came from gg deals and got a key at…
I came from gg deals and got a key at the promised price, I will come back
August 6, 2025
Unprompted review
Reply from Keycense
Hey Jimmy,
Thank you so much for the review and choosing Keycense!
We do our best to expand on our catalog as well as available payments and website convenience. We hope that we can provide you with some other keys in the future!
Warm regards,
Keycense Team
Cheap and fast
I was looking for the Guild Wars 2 expansion and Keycense had a very cheap expansion key! After purchasing the key I immediately got an e-mail with the key, couldn’t be more happier! :)
August 1, 2025
Unprompted review
Reply from Keycense
Hello!
Thanks a million for your kind review! We put the efficiency of delivery very high on our priority list and we are over the moon to see how that's perceived.
See you again soon!
Best regards,
Keycense Team
Quick
Quick, clean, and efficient. Got what I needed without any stress. I've already recommended the site to a colleague.
July 31, 2025
Unprompted review
Reply from Keycense
Hello there!
As we deal with instant product delivery it is important to keep it simple and seamless. We appreciate the fact you are satisfied and thank you so much for recommending us to your colleague!
Best regards,
Keycense Team
I appreciate that there are no extra…
I appreciate that there are no extra fees and that they are transparent
August 4, 2025
Unprompted review
Reply from Keycense
Hey Patrick,
Great to hear from you! While we do have one service fee in place, it is clear and there is nothing hidden on top of it. We believe transparency is key to building trust and we are glad to hear you trusted us with your purchase.
Have a good day!
Best regards,
Keycense Team
Wasn't sure what to expect
Wasn't sure what to expect, but I'm genuinely impressed. The Office key I purchased was much cheaper than the retail price and activated without any issues. The whole process was quick and well-documented.
August 2, 2025
Unprompted review
Reply from Keycense
Hey Lorraine!
Thank you so much for this review. It means a lot to be recognized for the little things like instructions that we create to ensure the installation is smooth and quick.
We are also very happy that you are satisfied with the prices we can offer so that you can get what you need without dropping a serious penny.
Have a good day!
Keycense Team
Scam I paid for my item and didn’t…
Scam I paid for my item and didn’t get anything.
August 4, 2025
Unprompted review
Reply from Keycense
Hello Deniro,
Could you please provide us with more details so we can check the case for you?
Best regards,
Keycense Team
Didn't receive the product
Bought tchia ,the payment went through but didn't receive the game. Tried contacting them but the support doesn't work. I have not received any refund yet too. I would appreciate if someone would get in touch with me and solve my problem.
August 4, 2025
Unprompted review
Reply from Keycense
Hey Sam,
Sorry to hear about the situation. Could you please provide us with more details about the case so we can check it for you?
Best regards,
Keycense Team
Gamekey does not arrive
Bought the game Gatekeeper, funds were charged yet the key has not arrived in my email.
Customer service does not work, it simply says "Oops something went wrong" after you tried to send something in there.
August 2, 2025
Unprompted review
Reply from Keycense
Hey Pete,
Thank you for the review. Could you please provide us with more details so we can verify the case?
Best regards,
Keycense Team
Had a small issue with the email…
Had a small issue with the email confirmation not coming through. Contacted support and they responded in less than 15 minutes.
July 25, 2025
Unprompted review
Reply from Keycense
Hey Ernest!
Thanks for the recognition! We do our best to reply promptly and it is great to hear you appreciate it.
We hope that no future issues would arise. In any case, we are happy to help!
Kind regards,
Keycense Team
I'm usually cautious about buying…
I'm usually cautious about buying software online, but this time everything went smoothly. The license worked and I didn't have to chase support.
July 29, 2025
Unprompted review
Reply from Keycense
Good morning!
Happy to see your positive experience!
We do our best to expand our catalog and if you ever feel like you need some entertainment or gifts, you will find also game keys or gift cards. The process is just as easy as for software ;)
Hopefully the product will serve you well. If needed, we are just one message away.
Best regards,
Keycense Team
Solid and to the point instructions
Solid and to the point instructions. All went smoothly. Happy.
July 21, 2025
Unprompted review
Reply from Keycense
Hey Brandon,
Thanks a lot for the review! We are happy to see the process was smooth and instructions were clear.
Hope to see you again soon!
Best regards,
Keycense Team
I bought a game
I bought a game, but I didn't receive a code, it's not in my order history, and I didn't receive an email. However, the money was withdrawn from my account. Their contact details don't work. I don't recommend buying anything from this site, as there is a high risk that you will lose your money and get nothing in return!
July 31, 2025
Unprompted review
Reply from Keycense
Hello Miroslav,
Thank you for sharing your feedback.
We would like to apologize for the issue, it seems that the order was not created but the authorization of the funds was made.
Our Agents replied to your inquiry within 30 minutes and voided the authorization. The money should be unblocked on your account soon.
If you have any questions, feel free to message us again.
Best regards,
Keycense Team
No unnecessary upsells
No unnecessary upsells, no hidden fees. Just good pricing and clear delivery. I'll definitely use this service again for future purchases.
July 23, 2025
Unprompted review
Reply from Keycense
Hey Tim,
Thanks a lot for your generous feedback! We believe that our customers deserve to see a transparent fee structure and that they know what they want without us attacking you with popups.
However, we encourage you to sign up to our newsletter to see the trending products!
Best regards,
Keycense Team
They scam
They scam, they sell keys but then they don't give anything.
They sell accounts for steam, not keys.
It's iIlegal.
July 30, 2025
Unprompted review
Reply from Keycense
Hello Rafa,
Thank you for your review.
Do you mind sharing an order number with us? We are more than happy to take a look at what happened.
As for selling accounts, it is not illegal and we have warnings in multiple places that the product selected is not a key.
If you would like to learn more, we are more than happy to elaborate when we know your case.
We are looking forward to hearing from you.
Best regards,
Keycense Team
Beware, it might be a scam!
Bought Eastwards and got charged but never got the code! I got “system error” during the purchase loading screen and the order wasn’t even recorded under my account. Highly disappointed.
July 29, 2025
Unprompted review
Reply from Keycense
Hello Mohamed,
Thank you for sharing your feedback.
We have found the transaction on the payment gateway. It seems like there was a technical error with the capture, that is why the authorization was never charged and the order was not created.
We have voided this authorization and the funds should be unblocked on your end.
Please, accept our sincere apologies for this issue. If you have any further questions, we are happy to assist! You can reach us at support@keycense.com.
Best regards,
Keycense Team
Was able to activate on the first try
Was able to activate on the first try. That's not always the case elsewhere....
July 21, 2025
Unprompted review
Reply from Keycense
Hi Daniel,
Great to have you here! Thank you for sharing your experience.
We do our best to partner up only with solid suppliers including direct publishers, therefore we are proud to see a marginal number of incorrect products. We are confident that our stock quality is very high.
Thanks again for your trust.
Best regards,
Keycense Team
Elden ring key worked perfectly
Elden ring key worked perfectly. Took less than 5 minutes from start to finish.
July 25, 2025
Unprompted review
Reply from Keycense
Hey there!
Thanks for the review! We hope you will have a great time playing Elden Ring and you will not lose your sanity :D
Jokes aside, great choice, thanks for choosing us to get it.
Best regards,
Keycense Team
Scam
Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappointed.
Edit: Turns out Im kinda stupid. Didnt read the instructions. Still support is slow.
July 26, 2025
Unprompted review
Reply from Keycense
Hello,
Thank you for your review. May we ask for an order number so we can check it for you?
Best regards,
Keycense Team
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