Quality and Service disappointment
I’m extremely disappointed with Keychron.
Four years ago, when I bought my first keyboard from them, the build quality and overall finish were outstanding. It genuinely felt like a premium product and made me trust the brand.
However, after purchasing another keyboard last year, I already noticed a significant drop in the quality of the materials used. It didn’t feel the same anymore.
Last week, I decided to give Keychron one last chance and ordered a replacement keycap set. This time, the quality is simply unacceptable—especially considering the price. You can easily find better products for much less, even on platforms like AliExpress.
To make matters worse, I contacted customer support, but only a bot responds to my messages. They are also refusing to honor my right of withdrawal, which is clearly protected under European law.
I strongly advise against buying from Keychron. It’s a brand I used to love, but today, nothing remains of the product quality or customer service they once offered. Absolutely avoid.