KeyNest - Smart Key Exchange Reviews 1,278

Very helpful and fast service! Simone was super helpful - i definitively recommend

I had been successfully using keynest for 3 months, no issues except their address for the box is completely wrong so took me a good 30min to actually find it. Anyway, the box malfuntioned and i wasnt informed. My key for rental couldnt be collected by a tenant so had to get an emergency key cut and send someone out to drop it off. I was not notified of the issue so didnt know it was a keynest issue initially and thought the previous tenant didnt drop key off. When i notified them it took 48hours to resolve. At a minimun I should get the 2 days worth of hire charge back, but no, no compensation or refund. See you later keynest, for £15 you prob could have retained me. But no, such a shame. I guess conglomerates dont really care about 1 key.

I've not yet used the service but the keynest helpline person was really good and responsive and answered all my questions. I've signed up and hope that the service will meet our needs!

Great service, essential if you have friends visitng!

I really appreciate you taking the time to respond to my questions in detail. Your assistance has been very helpful.

I spent 2 hours today first to log in and then to try to find a place that was actually active. A lot of the places on the map are closed down. Good business opportunity for a competiter, because the app really sucks!!!

Their payment system is too strict especially for small businesses. If you miss a single payment for just 1 key by 24 hours, even if you are up to date with all your other keys, they will block your entire account, invalidate your codes for all your keys, even the ones you’ve paid for. They can paralyse all your business just for 1 late payment of even 1 day. This means that if you have 10 keys, but you are 24 hours late with 1, they don’t just block that key, they block the other 9 keys too even though you are fully up to date with those payments. I’m not even sure how legal this approach is. I’m wondering if they can be sued for loss of earning on the 9 blocked keys given that they are already paid for.

They need to review their policies because it just doesn’t seem legal that they can paralyse your whole business by blocking access to keys that are already paid for, instead of just blocking access to the specific key for which payment is late.

The quick response and access to a real person

Lisa's help was effective and her attempts to work not only on her field, but in London as well really appreciated. Great support!

Quick and accurate answer.

Experience was fast and my issue was resolved quick.

I’d like to share some very positive feedback for KeyNest, and in particular for Brise. Brise has been consistently helpful, professional, and solution-oriented. Each interaction has been marked by responsiveness, clear communication, and a genuine willingness to go above and beyond to ensure things run smoothly.

It’s rare to come across someone who combines efficiency with such a positive attitude, and Brise truly stands out as an excellent representative of KeyNest’s service values. Their support has made a real difference and has been greatly appreciated.

Brise was really helpful and addressed my query directly. Everything was sorted out within 2 days, very impressed with the service!

Great and quick response to my queries!

I am extremely satisfied with the service I received. The customer service representative was incredibly patient and took the time to address every single one of my concerns. Brise provided clear explanations, resolved my issues promptly, and ensured I felt completely supported throughout the process. The service was not only efficient but also thoughtful and attentive, which made the whole experience smooth and stress-free. Overall, their professionalism, speed, and dedication truly impressed me I couldn’t be happier with the support provided.

I had such a great experience with KeyNest support, thanks to Bianca. I accidentally deleted a key in the portal and was worried it wouldn’t be available in time for visitors. Bianca was incredibly kind, patient, and efficient in helping me get it reinstated right away. She went above and beyond to make sure everything was sorted quickly, which really put my mind at ease. Thank you, Bianca, for your outstanding support!

Lovely was super helpful and quick in getting things resolved.

Great experience overall (with Sarah also specifically)