eSafe Electronic Key Safe Box (2nd Generation)

eSafe Electronic Key Safe Box (2nd Generation) Reviews

Average star rating 4 out of 5 stars

4.2

(25 reviews)

A product’s star rating is calculated as the average of all its reviews.

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keysafe.co.uk

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2.2K Reviews

4.8

The information on this page is based solely on product reviews written by customers of The Key Safe Company via Trustpilot.

Here’s what people highlighted

Quality

4.5

24 ratings

Value for money

4.3

23 ratings

Product details

Brand: The Key Safe Company

eSafe is a key storage device that can be operated via Bluetooth or by entering the code manually, to ensure access can be granted easily. Whether it’s for guests, cleaners, carers or dog walkers, take full control of home access. With the free TUYA app, you can share keys with up to 100 users, set different access times and keep track of who comes and goes, and when. eSafe is packed with additional anti-theft features to prevent unauthorised access & its sturdy construction offers protection from the elements, making eSafe suitable for use anywhere. Easily store any type of key, fob or access card in the large internal compartment. Manual or smart mode Easily unlock eSafe with a single tap via Bluetooth on your smart phone or by manually entering the code into the keypad – the choice is yours. Innovative features to keep keys and codes secure With an auto-lock function that secures the device 10 seconds after opening, there is no risk of accidentally leaving eSafe unlocked. A 5-minute system lockdown automatically activates after five incorrect code entries, preventing unauthorised entry attempts. Complete code control with the free TUYA app Manage codes for up to 100 users from your smart device with the help of our free iOS and Android compatible app. Set and adjust user permissions for temporary, permanent or periodic access, or simply generate a ‘dynamic code’ that allow one-time entry for your visitors. Durable design Made from tough Zinc Alloy with an anti-corrosion finish, eSafe is built to last. It is suitable for indoor and outdoor use thanks to its weatherproof construction. It may have a deceptively compact appearance, but eSafe is spacious enough to fit in multiple keys, fobs and access cards. Two integral hooks allow keys to be safely stored without the risk of them falling out. Did you know? Thanks to its ability to generate single use codes remotely, eSafe is a popular choice amongst Airbnb hosts and other holiday let owners.

GTIN: 5060846560026

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All reviews

Rated 5 out of 5 stars

Easy to set up and use with exception of app. Would have been nice to know that the app is limited to Android version 12 and below. This is way out of date, however support suggested an alternative which is working fine with the safe.

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Thanks so much for your review, Geoff! 😄

We’re glad to hear your eSafe is working well and that the support team could suggest a suitable alternative app. Apologies for the hiccup with the original app on newer Android phones — the manufacturer hasn’t updated it yet, but we’ve now updated our website to make this clearer for future customers.

It’s great that you were still able to get everything set up easily and are enjoying your safe! 🔐✨

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Easy to use

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Hello. Thanks for the 5 star review. It means a lot to us. We are glad you find the safe easy to use but if you do ever need help, please don't hesitate to contact us.
The Keysafe Team

Rated 5 out of 5 stars

A good sturdy box. It would be helpful to have a warning of when the batteries need replacing.

Quality: 5
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Reply from The Key Safe Company

Thanks so much for the 5 stars, Louise! ⭐ We’re really pleased to hear you’re finding the eSafe sturdy and reliable. Great point about the batteries — just so you know, if you’re using the app regularly to open your eSafe, the battery level actually shows on the home page of the app ⚡📱. That way you can always keep an eye on it before it runs low. We hope your eSafe continues to serve you well for years to come!

Rated 4 out of 5 stars

The safe itself seems good once it is set up. The instructions however are very poor.

Quality: 4
Value for money: 4
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Reply from The Key Safe Company

Thank you for your feedback, Chris! ⭐ We’re glad to hear the eSafe is working well once set up. We completely understand your point about the instructions — we do have more detailed guidance in our Help Centre on the website, which many customers find really useful. If you’d like, you’re very welcome to give us a call too, and we’d be happy to talk you through the setup personally! 🔐

Rated 4 out of 5 stars

Good product that looks great and is well made. Seems secure and easy to install. Setting it up is a bit tricky and the instructions aren't great but once we worked it out then it seems to work very well. I would definitely buy one again.

Quality: 5
Value for money: 4
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Reply from The Key Safe Company

Hi Steven, thank you for the great review! 🌟 We’re glad to hear you’re impressed with the look, build quality, and security of your eSafe — sounds like it’s doing exactly what it should. We really appreciate your honest feedback about the setup instructions too. The good news is, we have some great resources in our Help Centre which is on our website, including a detailed user guide, which can make things much clearer. Thanks again for the recommendation — we’d be more than happy to help with the next one!

Rated 5 out of 5 stars

Love the sturdiness of the unit. Really wanted one we could use with an app and keypad. Instructions for setting up the digital access wasn’t great tbh e.g we had a green light and instructions said blue but we persevered and managed to get it working. Arrived promptly.

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Thanks so much for the lovely review, Jackie! We're delighted to hear you’re loving the sturdiness of your new eSafe — built tough to keep those keys safe and sound. Appreciate the honest feedback about the setup instructions too — there are better instructions available from our help centre and we’ll see if we can get those light colours behaving themselves! Great to hear you persevered and got it all up and running. Enjoy the convenience your eSafe provides, and we’re always here if you need us! 🔐📱✨

Rated 3 out of 5 stars

Mechanically, the eSafe feels like a substantial and robust product. Electronically, it’s a bit of a mystery at best, due to poor documentation. I have managed to open it with the preset Admin code, but not without difficulty, due to lack of any instruction in the Hello Guide. It literally just says: “Open the eSafe”. An important discovery was that the power supply to initially open the eSafe, before inserting batteries, only works with USB-C to USB-A, not with USB-C to USB-C cables. However, I haven’t been able to add any User Codes, using the preset Admin code, which seems pretty basic, but maybe the instructions in the Hello Guide are incorrect? I followed these instructions, but always got a red light instead of a the green one, which would confirm that the User code can be or was successfully added. Or am I required to first change the preset Admin code, for the addition of User Codes to work? Adequate documentation has clearly been the biggest issue, so far! The Hello Guide doesn’t start with instructions on how to open the eSafe, has a PR Code that points to the wrong Manual for the Product, whilst the PR Code on the eSafe itself gives a clue to the correct Manual (V4.0), but the link isn’t working. I managed to piece info together, but am rather discontent, and haven’t even tried to use the App for anything more advanced. One guy at Key Safe Company seems quite knowledgable, but I am not sure this device can be reliably used. Another technical staff member, who I spoke to today, didn’t even know that the eSafe needs to be connected to a power supply to work. I hope I can get in touch with the guy who advised my pre-sales!

Quality: 3
Value for money: 4
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Reply from The Key Safe Company

Hi Ulrike, thank you so much for your detailed feedback — we really appreciate you taking the time to share your experience. We completely understand how frustrating unclear instructions and tricky electronics can be, especially when you’re eager to get everything up and running smoothly.

We’re glad to hear the mechanical side feels solid and robust, but we’re sorry the documentation and initial setup have been a headache. It sounds like you’ve done a great job piecing things together, and we’ll absolutely take your comments on the Hello Guide and manual links on board to improve future updates. There is a great user guide available in our help centre. (Copy and paste this link) - https://keysafe.co.uk/pages/helpful-key-safe-guides?hcUrl=%2Fen-US%2Fesafe-user-guide-1536182

Our technical expert who knows the eSafe well will be giving you a call today to help clear up the confusion around user codes, power connections, and anything else you need. We want to make sure you feel confident using the eSafe — including the app — and we’re here to support you every step of the way.

Thanks again for your patience and for sticking with us while we sort this out.
Suzi

Rated 5 out of 5 stars

I own a security company so have seen many key safes. This one was purchased for my home.. great quality product. Satisfied customer!

Quality: 5
Value for money: 5
Rated 5 out of 5 stars

My original Esafe surprisingly failed electronically, but a replacement was generously provided by The Keysafe Company. The quality of the new safe is excellent and it was easily fitted using the previous safe's brickwork plugs. I tried to set up a phone Bluetooth link using the app but couldn't get it to work. Maybe I'll try again later, but it's probably me, doing it wrong. All previous codes were easily entered and all worked perfectly. Codes are easily added and deleted. The drop in price makes me think it's becoming obsolete but The Keysafe Company offer other very secure safes. Most of the cheaper key safes on the market are easily compromised/opened, but I wanted a safe that was secure, barring the use of a sledgehammer! I'm very pleased with the Esafe and also with The Keysafe Company.

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Hi David,
Sorry to hear that you had issues with your original eSafe. Glad that the team were able to assist and get a replacement out to you. We pride ourselves on excellent customer service so great to hear that this worked well for you.
If you do continue to have issues pairing the Bluetooth please give either Claire or Matt a call on 0330 363 0303 and ask to get put through to technical. We fully stand behind all of our products and will always do our best to help and support.
Thank you for taking the time to leave this great review for us.
TKSC

Rated 3 out of 5 stars

Still unsure about this product. Technology set-up all fine, but the unit got water-damaged within 3 months and could not be released. Needed to force it with quite a lot of brute force, which destroyed the keysafe, to get it dismounted and to get the key back. Replacement item still functioning, but will need to keep an eye on it for any signs of water.

Quality: 3
Value for money: 3
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Reply from The Key Safe Company

Hi Richard,
Thank you for leaving this detailed review of the eSafe.
We’re sorry to hear that you experienced issues with water damage, especially so soon after purchasing the product. We understand how important reliability is, and it’s disappointing that you had to deal with this inconvenience.
We’re glad the replacement unit is working well so far and completely agree with you keeping an eye on it to ensure it remains in good condition.
If you encounter any further issues or need assistance, please don't hesitate to reach out to our customer service team. We’re here to help and want to ensure you have a positive experience with our products moving forward.
TKSC

Rated 4 out of 5 stars

This is an excellent product at a remarkably low price for the quality. The unit is robust, well designed and doesn't look ugly on the wall. It is simple to use as a key safe and it does have some very helpful remote features. Unfortunately the instructions that come with the product are almost useless if you want to use the remote features. Fortunately the UK supplier is blest with (at least one but there may be many) super-helpful staff member who can provide some additional written user instructions as well as giving very helpful advice via the phone and online.

Quality: 4
Value for money: 5
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Reply from The Key Safe Company

Hi Grahame,
Thank you for taking the time to leave this great review of the eSafe. Appreciate hearing that you are happy with the design, quality and price.
I think it has been Claire that has been helping you, she is a bit of an expert on the eSafe. I will pass along your compliment to her, it will make her day.
Thank you for buying from us.
TKSC

Rated 5 out of 5 stars

Excellent Quality and Very well constructed.

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Many thanks for your great review of the eSafe John.
Glad that you are happy with the quality and construction of it.
Thank you for buying from us.
TKSC

Rated 1 out of 5 stars

Looks a decent product but the instructions are very limited and the support from the reseller and manufacturer suggest they don't know the product either. Only buy if you want very basic functionality and are going to be regularly in Bluetooth range. No use for remote AirB&b for example.

Quality: 3
Value for money: 1
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Reply from The Key Safe Company

Hi Graham,

I have responded to you directly via email, to explain in further detail regarding connectivity for your eSafe:

The key safe’s app works in two stages:

Bluetooth Pairing (Initial Setup): When you first set up the device, you need to be within Bluetooth range to pair the app with the key safe. This establishes a connection between the app and the device.

Accessing the Key Safe Outside Bluetooth Range: Once the device is paired, you can access it remotely, even when you're outside Bluetooth range. The key safe has a feature that allows you to request one-time passcodes or offline codes through the app. These codes are stored within the eSafe itself.

When you're outside Bluetooth range, the app will send a request for the code, which will then pull the stored passcode or offline code from the key safe's "bank" of codes. You can then provide this code to someone who needs to access the key safe.

Entering the Code: The person accessing the key safe will need to manually enter the code into the device, allowing them to open the safe without requiring an active Bluetooth connection at that moment.

In summary, after the initial Bluetooth pairing, the app can still generate and retrieve access codes remotely, even if you're not within Bluetooth range, providing flexibility for situations like managing remote access.

You can contact us by phone at 0330 363 0303, via email at hello@keysafe.co.uk, or through our live chat feature on www.keysafe.co.uk.

Rated 5 out of 5 stars

Brilliant Key safe, very good quality and amazing value! Obviously a top company!

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Hi Simon,

Thank you for your fantastic review! We're thrilled to hear that you're happy with the eSafe Electronic Key Safe Box and that it met your expectations for quality and value. We truly appreciate your kind words and are glad to know you had a positive experience with us. If you ever need any assistance, don’t hesitate to reach out – we’re here to help!

Thanks again for choosing us!

Rated 3 out of 5 stars

Would be great if the numbers were illuminated. As they are quite small in poor light very difficult to see and use.

Quality: 3
Value for money: 2
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Reply from The Key Safe Company

Good afternoon,

Thank you for your feedback on the eSafe Electronic Key Safe Box! We appreciate your suggestion about having illuminated numbers, as we understand that visibility in low light can be an issue. Your input is valuable and will be shared with the manufacturer for consideration in future designs.

If you have any other questions or need assistance, feel free to reach out to us by phone (0330 363 0303), email (hello@keysafe.co.uk) or the live chat facility on www.keysafe.co.uk.

We're here to help!

Rated 5 out of 5 stars

Great product and fantastic customer service very very happy 😃

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Hi David,

Thank you for taking the time to leave a 5 star review! We take pride in providing the best possible service to our customers.

Fabulous, that's what we like to hear! :)

If there is anything else we can help with please don’t hesitate to get in touch with us by phone (0330 363 0303), email (hello@keysafe.co.uk) or the live chat facility on www.keysafe.co.uk

Rated 1 out of 5 stars

Too expensive

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Reply from The Key Safe Company

Hi Nurgul,

I'm sorry to see this 1 star review. I can certainly pass this feedback on regarding the units price but can I ask if you are experiencing any other issues with the eSafe? We have technical teams on hand who can assist with any other issues you may be facing.

If there is anything else we can help with please don’t hesitate to get in touch with us by phone (0330 363 0303), email (hello@keysafe.co.uk) or the live chat facility on www.keysafe.co.uk

Rated 5 out of 5 stars

This is my second key safe. It's easy of use, it's robust, able to stand up to the weather I have many options to work it different.

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Hi Trevor,

Thank you so much for taking the time to leave a 5 star review! We take pride in providing the best possible service to our customers.

It is great to hear that you found the eSafe robust and easy to use!

If there is anything else we can help with please don’t hesitate to get in touch with us by phone (0330 363 0303), email (hello@keysafe.co.uk) or the live chat facility on www.keysafe.co.uk

Rated 5 out of 5 stars

Need stronger instructions for users but overall good

Quality: 5
Value for money: 4
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Reply from The Key Safe Company

Hi Mrs Sel,

Thank you so much for taking the time to leave a 5 star review. We take pride in providing the best possible service to our customers.

Thank you for your feedback regarding the instructions. We are currently reviewing the instructions with our partners to make them clearer and easier for everyone.

If you require anything further from us moving forward, please don’t hesitate to get in touch with us by phone (0330 363 0303), email (hello@keysafe.co.uk) or the live chat facility on www.keysafe.co.uk

Rated 5 out of 5 stars

Amazing, key safe! Technically very advanced, but also very solid and secure. Beautiful bit of kit!

Quality: 5
Value for money: 5
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Reply from The Key Safe Company

Thanks for the amazing review Simon