Keystone London Reviews 

26
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent work carried out by very friendly team. Having had a new full heating system installed, very pleased with the results. Arrived when arranged, very helpful, cleared up after themselves, n... See more

Rated 5 out of 5 stars

Absolutely amazing experience, from Samira on the phone to Daniel turning up (early!) and getting the job done promptly and professionally. He is such a lovely chap and extremely personable. I was so... See more

Rated 5 out of 5 stars

From start to finish, the heating system upgrade was made pretty simplistic for this team. They designed a system that suited our home perfectly and installed it with minimal disruption, nothing was t... See more

Rated 5 out of 5 stars

Speedy, efficient and totally trustworthy !! Sorted out my long overdue plumbing list without fuss and nothing was too much trouble. Can't wait for another visit !

Company details

  1. Plumber

Written by the company

Keystone London – Your one-call solution for emergency plumbing, tailor-made heating system design and installation, as well as expert boiler servicing, repairs, and installations. We deliver all services to the highest standards with fast, efficient, and professional care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.5

All reviews

(26)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Our boiler broke down unexpectedly

Our boiler broke down unexpectedly, leaving us without hot water and little ones to bathe. Keystone responded quickly, diagnosed the issue right away, and had everything repaired the same day. Excellent service, and truly appreciated during a stressful moment. Thank you, Danial & Keystone!

July 31, 2025
Rated 5 out of 5 stars

Extremely reliable!

We had a burst pipe late at night and they arrived within the hour with the correct parts. Called Keystone who answered first time. Fast, professional, and got everything sorted quickly. Lifesavers!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

New Heating System

From start to finish, the heating system upgrade was made pretty simplistic for this team. They designed a system that suited our home perfectly and installed it with minimal disruption, nothing was too much to ask and they finished on time. Daniel managed the project superbly. Will be using again

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

The team did a brilliant job on our…

The team did a brilliant job on our bathroom installation. Very neat work, great eye for detail, and everything was completed on schedule. We had about 4 different people in doing different parts of the bathroom, which wasn't a problem. They we're all very pilot and curtious, great team.

July 31, 2025
Unprompted review

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