Key to Food Reviews 

86
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

It's great for when you don't have this extra time on your hands but still want to keep an eye on what you eat. I like it for great flavours, quality, fantastic variety, freshness, frequent deliveries... See more

Rated 5 out of 5 stars

A friend suggested the company to me so I started with a one week trial - OMG the food was so tasty and well presented( I like food that looks good to eat) Working long hours meant I got into the habi... See more

Rated 3 out of 5 stars

Unfortunately there were three days of meals that contained gluten, I have coeliac so this was a real shame as I couldn’t eat them at all. This wasn’t supplemented which again was disappointing. The f... See more

Company replied

Rated 5 out of 5 stars

The food is simply unbelievable. I had several of the options, predominantly meat or fish based and each time I was impressed with the flavours on offer. What really impressed me was that even af... See more

Company replied

Company details

  1. Health Food Restaurant

Written by the company

Healthy meal prep delivery in London, prepared fresh daily & delivered to your home or office! Weekly changing menu bespoke to your personal health goals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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No recent history of asking for reviews

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4.7

All reviews

(86)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Omg this is heaven

Omg this is heaven! Healthy and delicious food! The service is great! Highly recommended!

July 7, 2021
Unprompted review
Key to Food logo

Reply from Key to Food

You are a star Anita! Hope these past weeks have been bringing you happiness and making your day stress free :)

Rated 5 out of 5 stars

I thought I would provide a review…

I thought I would provide a review because I thought I would share my experience. I have to say, the food at KeytoFood is excellent. The food is fresh, healthy and tasty. Some of the breakfasts (peanut butter and jelly coffee soaked oats) were so delicious I found myself sitting there marvelling at what I just had for breakfast.

The chef really know how make great dishes and cook it well. Really a phenomenal service and would absolutely recommend to everyone else.

April 24, 2021
Unprompted review
Key to Food logo

Reply from Key to Food

We appreciate these kind words greatly and would love to welcome you back this autumn. We've been putting lots of time into a new menu which is full of happiness.

Rated 2 out of 5 stars

Not as great as it would first appear

This is a subscription service as stated and not priced per meal. Note they don't deliver on bank holidays. When you consider not all the food is delivered fresh daily, They delivery two meals on Monday and Wednesday and one on Friday. Then consider that £10-£27.50 per day you're paying and most bank holidays fall on a monday (5 in 2021). You are gifting between £100-£275 per annum to the company. The vegan meals while healthy(ish) began to all taste the same. Note they used white rice in preference over wholegrain. On check out you're offered a prefered delivery time which they don't stick to. The FAQ's for the site state times between 08:00-13:00. I often found myself in a situation of waiting for food to be delivered from 09:30 and it arrive at 13:30.

April 23, 2021
Unprompted review
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Reply from Key to Food

Hey Brett !

We do deliver on bank holidays! However the april bank holiday was taken off as it was our only time for our team to enjoy a weekend off since the start of lockdown!

You don't lose dates where deliveries arent made they are added to the bank and delivered at the end of the subscription. We arent stealing any meals :P

Thanks for leaving us a review and hope we can see you again soon! We've now started evening deliveries so you have meals arrive the night before :)

Rated 5 out of 5 stars

Very Happy so far!

Very Happy so far! I received my first day of food today on the pescatarian menu. Lots of variety with a smoothie as a snack. Omelette for breakfast, delicious tofu meal for lunch and fish for dinner.
I have previously signed up for Fresh Fitness whose food in the end was awful, and bland and repetitive, and I just with I found Key To Food earlier to spend my money with them instead!

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

I love the food

I ordered my lunches from key to food, and oh my god, they are so tasty and nutritious. I love that they even have the nutritional information written on them. I started training during lockdown and wanted to fuel my body properly, but I'm a lazy cook, always making the same couple of dishes, and I was still spending a ton on groceries.

March 13, 2021
Unprompted review
Rated 1 out of 5 stars

Careless company that doesn’t take proper care of people with coeliac, but promises to do so!

I signed up to their trial plan for one week after exchanging emails where they promised their food is safe for coeliacs. I was ensured that they have a procedure to eliminate gluten from their food and they have many coeliac clients. They sent a meal with Guinness beer (was disclosed to me after the accident). I ended up in the emergency with severe bloating and pain that made it hard to breathe. Luckily, I stopped all the meals and avoided another one with rye bread that was delivered by mistake the day I returned from NHS!!! When I informed them, I just received an apology email, an explanation of which two meals contained gluten and a reimbursement for two meals!!! This cost me a lot as I was at the hospital for months after because of the pain, bloating and the impact on my immunity.

Their products are not labeled properly (label is on the edge and you can’t read the ingredients). Their apology and reimbursement is not the proper way to deal with someone that had medical problems and could lose their life!

January 22, 2021
Unprompted review
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Reply from Key to Food

Hello Tanja, we just wanted to apologise for the experience you faced. The meals all have the nutritional ingredients written on the front of the box to keep our community safe. Should we ever add the incorrect item to you bag we have a strict policy to replace the item so we don't leave you without a meal. We're improving our quality control everyday as a small business and won't be letting these issues happen. Thank you for your feedback

Rated 5 out of 5 stars

Delicious, filling, feeling great

I have been getting meals from Key To Food for a month now (lunch and dinner) and it's been a great experience. I have been so happy not to have to cook. The meals are freshly cooked and healthy and I have been feeling great after eating them. I am ordering a 'Balanced' plan and feel like the portion is quite big for me, so sometimes one meal ends up being two. I chose to get them delivered around noon, but usually receive my order at 9-10am, which is ok. I chose the gluten and dairy free and my requirements are always fulfilled.

January 3, 2021
Unprompted review
Rated 5 out of 5 stars

So happy I came across KTF because I've…

So happy I came across KTF because I've been looking for a decent meal delivery service in London for ages & it's been great. I really enjoy some of the meals they send me, and I like to be surprised with the menu each week. Would love to see more variety in dishes and Would love to see you work out a better cart experience in the future (picking date & checkout).

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Key to Food - 10 out of 10!

There are three key components here that really matter when you opt for a ready made, healthy food delivery service - taste, customer service and flexibility. Key to Food tick all of these boxes - the food is seriously delicious, they are quick to respond on WhatsApp and have been super flexible when it comes to food dislikes, regular changes of food delivery (change to home, then to the office, then some days at home and some in the office). Excellent product and excellent service - and super friendly too! Wouldn’t hesitate to recommend!

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Top quality food

Top quality food, great ingredients, reliable service. Portion sizes are perfect and filling and it's all super tasty! So grateful for their existence!

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

My Key to Foods experienced

I started with a taster meal and it was fantastic. My target is weight loss so I chose the Burn plan and vegan. I thought it would be very difficult for the TEAM to prepare my meals however I was blown away with my meals. What a creative and committed team. I have enjoyed every one of my meals.
I would recommend this company to anyone wanting to change their lifestyle and eating habits.

November 22, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Food is okish but the rest is awful:

1- I sometimes received the wrong package from other people (and as such the wrong menu)
2- I have allergies and those are not always respected
3- Supposed to be delivered at 9am but delivered at 2pm for lunch.....

Given the price for the month, the performance is not worth it

Have asked for a reimbursement and leave the program but have not had a response thus far from customer service

November 9, 2020
Unprompted review
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Reply from Key to Food

Hey there! We are sorry about these occurances! We know that in the 5 months you were with us mistakes happened two or three times! That was us dealing with the demand of the pandemic and extremely sorry you were affected! We always make a valiant effort to make up for errors! Hope you decide to give us another chance

Rated 5 out of 5 stars

Give Key to Food a try!

Deliveries are convenient and always on time. The variation in the menu from week to week keeps the meals interesting and exciting - packed full of flavours!

Would highly recommend!

October 14, 2020
Unprompted review
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Reply from Key to Food

Thank You Joe! Plenty more good to come!

Rated 2 out of 5 stars

I had a good experience first time…

I had a good experience first time round, second time round confusion around seafood over fish order and they gave me tofu as a substitute. There was no offer to replace or change and i was disappointed.

October 12, 2020
Key to Food logo

Reply from Key to Food

Hey Byron we're sad this experience made you feel it was worthy of two stars! We didnt want to take risks by sending you seafood and that's why we sent the tofu instead! Hopefully you try us out for another two day taster soon or longer so you can experience the true key to food experience! :)

Rated 3 out of 5 stars

Unfortunately there were three days of…

Unfortunately there were three days of meals that contained gluten, I have coeliac so this was a real shame as I couldn’t eat them at all. This wasn’t supplemented which again was disappointing. The food was tasty however the vegan menu got repetitive with tempeh. I didn’t feel that I lost any weight as the portions didn’t correlate with my macro requirements.

October 12, 2020
Key to Food logo

Reply from Key to Food

Hey Isabel, we're sorry this happened in the way it did. Our door was always open for feedback via whatsapp or email and we would have ensured we made up for the gluten dishes. It does take longer than 4 weeks to see any major progress with weight loss! Consistency is key

Rated 5 out of 5 stars

Awesome food

Best food service I’ve ever had. It’s healthy, full of variety, fresh and delivered on time to your door. I’ve never had to think about what I’m going to eat again since starting with them.

October 12, 2020
Unprompted review
Key to Food logo

Reply from Key to Food

You rock David! Glad we have brought you much happiness!

Rated 5 out of 5 stars

Great food

Great food, when I had an issue I called the support team and they were very helpful, would definitely recommend if your looking for a good healthy meal!!!

October 12, 2020
Unprompted review
Key to Food logo

Reply from Key to Food

Of course Khari we are here to make this plan work for you and your goals!

Rated 5 out of 5 stars

Lives up to its high rating!

Really amazing, fresh, tasty food. Exceeded expectation! I’ll be a regular.

October 1, 2020
Unprompted review
Key to Food logo

Reply from Key to Food

Thank you! We will do our best to bring you as much happiness as possible.

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