I ordered an ND Filter for my mirrorless camera and needed a lens cap for the larger thread, so I ordered one from K&F as well. The cap wasn't a perfect fit for the filter, but when I contacted their... See more
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Review summary
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Reviews shaping this summary
I Love K&F Concept products! I have tested many of the top professional brands over 35 years as a professional photographer and they are all quite expensive but also very good. k&F Concept was a very... See more
Company replied
The staff and service are amazing! I’ve been using K&F concept UV filter for several years now. Just last year, I noticed the coating on on of my UV filters was coming off and contacted the support te... See more
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Bought a K&F Concept tripod via Amazon which unfortunately was missing the quick release plate. Amazon put me in touch with the K&F customer service (Rhian) who was very helpful and quickly arranged... See more
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Company details
About K&F CONCEPT
Written by the company
A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.
Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.
Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
Customer-Centered Service
Written by the company
- Multi-Channel Support
- After-sales and repair services available for all K&F CONCEPT products purchased from any platform, through our official website.
- Warranty
- 1-Year free repair for non-human errors. (*Warranty periods may vary by product, see official website for details.)
- Free Warranty Extension
- All K&F CONCEPT product owners can apply for an extended warranty on the official website for longer product protection.
- Easy Contact
- Reach us via official website online chat, phone, or email. (Service hours: PST 07:00 - 24:00)
Contact info
United States
- 888-968-9186
- service@kfconcept.com
- kfconcept.com
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had spoke to the customer service…
I had spoke to the customer service team after orders, i had told them my item had arrived damaged/not in working order, they had asked for proof, as expected, and i had sent the proof. I then soon recovered and email saying i had a replacement arriving, after i had sent my details, this was the fastest customer service i had yet used. Overall the process took less than 24 hours all thanks to julie.
February 2, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Nik,
Thank you so much for sharing your fantastic experience with our customer service team, and for the special shout-out to Julie!
We are delighted, though sincerely sorry for the initial issue with your damaged item, to hear that the resolution process was seamless and exceptionally fast, concluded in under 24 hours. This is precisely the level of efficient and hassle-free support we aim to provide every customer.
We have made sure to share your wonderful feedback with Julie and the entire support team. Recognition like yours is a tremendous morale booster and lets them know their hard work and dedication to quick solutions are truly valued and noticed.
Thank you for choosing K&F CONCEPT. We are thrilled that we could turn a negative start into a very positive service experience for you, and we look forward to serving you again in the future.
K&F CONCEPT Team
Excellent Customer Service
I recently purchased a few batteries for my Canon DSLR as a backup but unfortunately after a little while they ahd stopped working, I had reached out to K&F Customer Service and was really surprised by their attention to detail in resolving my issue, it is always a concern when dealing with a company online that you feel like you are just a number, but I was genuinely delighted as to how they resolved the issue at hand and would happily purchase from them again.
January 15, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Mark,
Thank you for sharing this incredibly meaningful feedback. We are truly grateful that you took the time to detail not only the resolution but, more importantly, how the experience made you feel.
First, please accept our sincere apologies for the issue you encountered with the backup batteries. We regret any inconvenience this caused.
However, your words have deeply resonated with us. You've pinpointed exactly what we strive to overcome in online commerce: the feeling of being “just a number.” Hearing that our customer service team made you feel genuinely seen, heard, and helped—with attention to detail—is the highest affirmation we could receive. It confirms that our commitment to treating every customer as an individual partner is being felt where it matters most.
Knowing that this experience has restored your confidence and that you would happily purchase from us again is the ultimate outcome we work for. You are not a number to us; you are the reason we continually strive to be better.
Thank you for giving us the opportunity to earn your trust. We look forward to serving you again and proving that this level of care is our standard, not an exception.
K&F CONCEPT Team
Reply from K&F CONCEPT
Dear Saiyam,
"Love" — that's the word that makes our day! Thank you so much for your wonderful feedback.
We are thrilled to know that you're loving your K&F CONCEPT product. Creating gear that sparks genuine satisfaction and becomes a trusted part of your creative process is what drives us.
We truly appreciate you taking a moment to share the love. It means a lot to us!
K&F CONCEPT Team
K&F Concept lens 3in1 filter…
Ordered a K&F Concept lens 3in1 filter on Amazon website, arrived on the same day. The filter came with the case and a couple of prepacked microfiber cleaning cloth and a warranty card with a QR code. By scanning the code i could extend the basic 3 years warranty to 10 years! The product seems to be a very good quality, metal construction, very durable. Only downside is the case, flimsy plastic, but is acceptable in this price point.
February 1, 2026
Reply from K&F CONCEPT
Dear Raimund,
Thank you so much for taking the time to write such a comprehensive and thoughtful review! We are truly impressed by the level of detail you provided, and it means a great deal to us.
First, we are delighted that you received your 3-in-1 filter swiftly and are pleased with its core qualities: the robust metal construction, overall durability, and the value-added benefit of the 10-year extended warranty via QR code. It’s wonderful to hear that these key features meet your expectations for quality.
We also sincerely appreciate your honest feedback regarding the carrying case. While we aim to provide functional protection at this price point, we are always listening. Your note about the case has been shared with our product team for consideration in future design iterations.
Reviews like yours, which highlight both the strengths and areas for potential improvement, are invaluable. They help us celebrate what we’re doing right and focus on where we can do even better.
Thank you again for choosing K&F CONCEPT and for sharing your experience with the community. We are thrilled to have you as a customer and look forward to serving you for many years to come.
K&F CONCEPT Team
K&F are so helpful
K&F are so helpful! I had a Battery short out, and they sent a replacement super quickly.
January 29, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Tyler,
Thank you so much for your fantastic feedback! We're thrilled to hear that our team was able to provide helpful and super quick support when you needed a battery replacement.
At K&F CONCEPT, we believe that standing behind our products with responsive service is just as important as the products themselves. It's wonderful to know we met that goal for you.
We truly appreciate you taking a moment to share your positive experience. We're here to help whenever you need us, and we look forward to supporting your creative adventures in the future!
K&F CONCEPT Team
Perfect and fast service
Perfect service, perfect product.
I bought an adapter for an Insta360 AcePro 2 to fit my little gimbal. The first one didn´t fit 100% so my AcePro 2 wasn´t securely mounted. I wrote the support and after some mails they sent me a new one. The new one fits perfect now.
January 16, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Matthias,
Thank you so much for your outstanding review and for awarding us the rare and coveted “perfect” rating on both service and product! It truly means the world to our team.
We sincerely appreciate you taking the time to communicate with us regarding the initial fit of the adapter for your Insta360 Ace Pro 2. Your attention to detail in ensuring a secure mount is exactly the kind of feedback that helps us uphold our standards. We are so glad that our support team could work with you through the process and that the replacement adapter now provides the perfect, secure fit you needed.
Knowing that your experience concluded with satisfaction on all fronts is our ultimate goal. Your patience and cooperation throughout were key to reaching this perfect outcome.
Thank you for trusting K&F CONCEPT with your creative gear needs. We are honored by your choice and look forward to supporting your future projects with the same level of care and precision.
K&F CONCEPT Team
K&F has been great to work with
K&F has been great to work with. I had a tripod that needed repair, only took one email and they promptly got back to me. After sending them a picture of what i needed i was sent a link that i was able to order new leg. Comunication was fast and very helpful. I use several of their products and will continue to aquire more of K&F products.
January 27, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Missfire,
Thank you for sharing such a fantastic and detailed review of your experience with K&F CONCEPT! Feedback like yours truly makes our day.
We are thrilled to hear that your repair process for the tripod leg was smooth, efficient, and resolved with just one email. Our support team strives to make solutions as straightforward and prompt as possible, so knowing we achieved that for you is wonderful news.
Most importantly, we are deeply grateful for your loyalty. Knowing that you use several of our products and plan to acquire more is the highest compliment we could receive. It tells us we are on the right track in creating gear that earns a lasting place in your workflow.
Thank you for being a valued part of the K&F CONCEPT community. We are committed to continuing to provide the reliable products and supportive service you can count on.
Looking forward to supporting your creative projects for many years to come!
K&F CONCEPT Team
Got a tripod from them long ago and its…
Got a tripod from them long ago and its out of warranty. But they step up to the plate and send me replacement feet for it. I only wish that they designed their tripod better so the feet does not come off so easily. And it would be nice that they offer them for sale in case we need them years from now. In all, a good exp with their product and their customer service.
January 2, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Dave,
Thank you so much for taking the time to share this detailed and thoughtful feedback about your long-term experience with our tripod. Reviews like yours are incredibly valuable to us.
First and foremost, we truly appreciate your recognition of our customer service team for “stepping up to the plate” to provide replacement feet, even beyond the warranty period. Our goal is always to support our customers for the long haul, and we’re glad we could assist.
Equally important, we sincerely thank you for your constructive feedback regarding the foot design and availability. We have forwarded your specific comments about the feet detaching too easily and the suggestion to offer them for separate purchase directly to our product development and sales teams for serious consideration. Continuous improvement of our products based on real-user experience is a core principle for us.
It means a great deal to us that, despite the design concern, your overall experience with both the product and our service remains positive. We are committed to earning your trust every day.
Thank you again for your loyalty and for helping us build better products. We hope to have the opportunity to serve you again in the future.
K&F CONCEPT Team
good costumer support, but the product was not up to par.
I received defective product twice, but costumer support sent replacement promptly. (Gopro batteries with charger)
Costumer support ; 5 stars
products itself ; 2 stars
December 30, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Tim,
Thank you for taking the time to share such balanced and detailed feedback. We truly value customers like you who provide clear insights into both our strengths and areas for improvement.
First, we want to sincerely apologize for the inconvenience of receiving a defective product – not once, but twice. This is certainly not the experience we want you to have, and we deeply regret the frustration this must have caused. Your feedback regarding our product quality is being taken very seriously and has been escalated directly to our quality control and product development teams for immediate review.
At the same time, we are genuinely grateful for your 5-star recognition of our customer support team. Knowing they provided prompt and effective service in addressing the issue is a great encouragement to them. Our support team’s goal is to stand behind our customers, and we’re glad they could fulfill that role in this situation.
We apologize, but we were unable to locate your order information and email correspondence in our system. Could you please contact our customer service email at service@kfconcept.com and include your order details?
Thank you for your patience and for giving us the opportunity to make things right through our service. We hope to have the chance to restore your full confidence in K&F CONCEPT with a flawless product experience in the future.
K&F CONCEPT Team
Good product and service
December 4, 2025
Reply from K&F CONCEPT
Dear Paul,
Thank you for your wonderful and succinct feedback!
We are thrilled to hear that you are satisfied with both our product and service. Providing quality gear and reliable support is at the heart of what we do at K&F CONCEPT.
Your trust means a lot to us. We truly appreciate you taking a moment to share your positive experience.
Looking forward to serving you again in the future!
K&F CONCEPT Team
30-day money back guarantee is a lie
30-day money back guarantee is a lie.
Customer Service suggested I sell the top small bag myself and come back for a discount on a the bigger model, or they could give me 15 bucks on my 100$ order.
January 25, 2026
Reply from K&F CONCEPT
Dear Ryan,
Thank you for reaching out and sharing your concerns with us. We are writing to sincerely apologize for the experience you described regarding our 30-day money-back guarantee and the proposed solutions that clearly did not meet your expectations.
After verification, we found that your order came from our distributor, Kentfaith. We have contacted them to assist you in resolving the issue. Please check your email.
We understand your frustration and are committed to making this right.
Thank you for giving us this opportunity to correct the situation. We are dedicated to resolving this for you without further delay.
K&F CONCEPT Team
Good CS
I bought a CPL filter, but it came with a scratch. Their support was awesome, as I provided the photo and video of the scratch, they sent the good one right away. it was great service.
January 25, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Hyun,
Thank you for sharing your experience with us, and we sincerely apologize for the scratch on your CPL filter upon arrival.
However, we are truly grateful that you reached out to our support team and provided clear photos and videos. This allowed us to understand and resolve the issue swiftly. We're delighted to hear that you found the service to be great and that the replacement process was handled to your satisfaction.
Your feedback is incredibly important and helps us maintain our commitment to quality and service. We appreciate your understanding and are thrilled that we could make things right for you.
Thank you for choosing K&F CONCEPT. We look forward to serving you again in the future!
K&F CONCEPT Team
Great customer service, quality products
Great customer service, quality products. After having problems with an tripod, the team helped me a lot. Thanks
January 15, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Felix,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you are satisfied with both our product quality and the support provided by our team. Helping our customers resolve any issues quickly and effectively is always our top priority, and we’re glad we could assist you with your tripod.
Your trust and kind words mean a lot to us. We truly appreciate you taking the time to share your experience.
Looking forward to continuing to support your photography journey!
K&F CONCEPT Team
Great customer service
I recently purchased a set of ND filters for my Mavic 4 Pro. The fit and appearance are top-notch. There was, however, a small problem. The bezel of the filter assembly was a bit too large in 4 areas. This caused some minor interference, which the drone detected upon start-up and gimbal alignment. I contacted customer service, and in less than 12 hrs a very satisfactory response was received. I sent them photos and a suggestion for a design mod, which was well received.
This is a new product, and things happen. If they don't know there is a potential problem, how are they going to correct it?
I will definitely be doing business with them again in the future. Keep up the great work and innovation.
January 19, 2026
Unprompted review
Reply from K&F CONCEPT
Dear Dale,
Thank you for taking the time to share such a detailed and constructive review of your experience with our ND filters for the Mavic 4 Pro.
We are delighted to hear that you find the fit and appearance to be top-notch. At the same time, we sincerely apologize for the interference issue you encountered with the filter bezel. Your detailed report, photos, and design suggestion are incredibly valuable to us. As you rightly pointed out, feedback like yours is essential for identifying and correcting potential issues, especially with new products. We have already forwarded your insights to our product development team for review.
It is also very encouraging to know that our customer service team was able to provide a prompt and satisfactory response. Our goal is always to listen, understand, and resolve matters efficiently.
Your understanding and proactive approach are truly appreciated. Most importantly, we are honored by your decision to continue doing business with us and for your encouragement regarding our innovation.
Thank you again for being a part of the K&F CONCEPT journey. We are committed to continuous improvement and look forward to serving you better in the future.
K&F CONCEPT Team
Reply from K&F CONCEPT
Hi Eric，
A huge thank you for your amazing review and for highlighting our customer service—it means the world to our team!
We’re thrilled to have made a great impression, and we can’t wait to help you with all your future needs.
Best regards,
K&F CONCEPT Team
Reply from K&F CONCEPT
Hi Ning,
A quick note to say thank you so much for your awesome feedback—we really appreciate it!
It makes our day to hear we delivered great service for you, and we’re thrilled to have you as a K&F customer.
Thanks again for trusting us—hope you love your product!
K&F CONCEPT Team
Best Customer Service
Received a tripod as a gift and it’s extremely nice however during shipping I presume a screw was damaged and caused it to be nearly impossible to use. I reached out to the customer service department and they quickly and in a friendly manner resolved the issue by sending a replacement part. I cannot thank them enough.
January 17, 2026
Unprompted review
Reply from K&F CONCEPT
Hi Wesley,
What a lovely review to read—thank you so much for taking the time to share your experience with us!
We’re sorry to hear your new tripod had a damaged screw from shipping, but we’re thrilled we could get you a replacement part quickly and make things right. It means the world to us that our team’s friendly, fast help made your day better—and that you’re enjoying your tripod now.
Having loyal customers like you is what makes our work so rewarding. Thank you for trusting K&F Concept—we hope you get tons of great shots with your gear!
K&F CONCEPT Team
Fantastic Photography Equipment
I am a big fan of K&F gear. It’s high quality, performs exceptionally, and doesn’t cost the Earth. I started with a desktop tripod, now have multiple tripods, filters and one of their awesome camera bags that fits all my imaging gear and keeps it safe until needed. Heck, I even have a K&F selfie stick, and I hate taking photos of myself! It’s really handy for filming over crowds too though, so I get good use out of it.
K&F has quickly become my preferred brand for everything photography related.
January 16, 2026
Reply from K&F CONCEPT
Hi Rob,
Your review just made our day—thank you so much for sharing such wonderful words about K&F CONCEPT!
It means the absolute world to us that we’ve become your go-to brand for all things photography, from tripods and filters to camera bags and even that handy selfie stick. Knowing our gear delivers the quality and performance you need—without breaking the bank— is exactly why we do what we do.
We’re so grateful to have loyal fans like you cheering us on, and we can’t wait to keep bringing you great photography gear for all your future shoots.
Thanks again for being part of the K&F family!
K&F CONCEPT Team
Great customer service
I bought a K&F lens hood on Amazon (the package appeared open and may have been a prior return), and it had trouble attaching to the corresponding lens. I was simply going to return it, but Amazon offered an option of getting in touch with K&F directly, so I figured I'd give that a try. To my surprise and delight, K&F did get in touch with my and promptly shipped a replacement, which works perfectly. This increased my already existing trust in the brand, and I will continue to enjoy my current products as well as explore new options from K&F.
December 31, 2025
Unprompted review
Reply from K&F CONCEPT
A huge thank you for your wonderful review and for sticking with us through this little hiccup!
Hi Julian,
We’re so glad we could make things right with the replacement lens hood—and thrilled it works perfectly for you now. It means the world to us that we could strengthen your trust in our brand, and we can’t wait to be part of your future photography gear picks.
Thanks again for being such an amazing customer—we really appreciate you!
K&F CONCEPT Team
Reply from K&F CONCEPT
Dear Peyton,
Thank you so much for your wonderful and succinct feedback! Hearing that you "loved everything" about your K&F CONCEPT product truly made our day.
It’s our greatest reward to know that our gear has seamlessly become a trusted part of your creative process. This kind of satisfaction is exactly what our entire team strives for with every product we design.
We are incredibly grateful for your support and for choosing K&F CONCEPT. We can’t wait to see what you create next!
K&F CONCEPT Team
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