i purchased refurbished apple ear pods pro for £57.00 Delivery was before miday the next day. Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up... See more
Company replied
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See what reviewers are saying
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... See more
Company replied
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... See more
Company replied
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... See more
Company replied
Company details
Written by the company
We are a pioneering tech firm based in Hong Kong, specializing in cutting-edge AI-driven solutions for financial analytics. Their innovative platforms leverage machine learning algorithms to empower businesses with real-time data insights, enhancing decision-making processes in the rapidly evolving financial landscape."
Contact info
Cavendish Centre Wong Chuk Hang, Eastern District, Hong Kong
- +8523105 8918
- sales@kfdhk.co.uk
- kfdirect.co.uk
Reply from KFDT HongKonk
Dear Pete,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
KF-Direct provided excellent service in…
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be bothered to do this and both merely said the cable was not available - code for We Don't Care - unlike KF-Direct.
The cable reached me very quickly and it fits and it works so I am a very happy bunny.
It is a pleasure doing business with KF-Direct.
February 15, 2023
Unprompted review
Reply from KFDT HongKonk
Dear William,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
This company is a fantastic
This company is a fantastic, trustworthy and easy to use.
Their products are great and the prices are even better!
Will definitely be buying again.
February 6, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Cixn,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
The item I purchased was cheap and…
The item I purchased was cheap and works great and the delivery time was quick.
February 15, 2023
Unprompted review
Reply from KFDT HongKonk
Dear George,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Great product and service
February 4, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Peter,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Reply from KFDT HongKonk
Dear melbin,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Order arrived on time
Order arrived on time, was well packed in good order,
Was of good quality.
Will highly recommend.
February 1, 2023
Unprompted review
Reply from KFDT HongKonk
Dear A.J.Bridger,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Fantastic service thank you
February 10, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Jill,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Customer service was very good
February 1, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Mustafa,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent service
Excellent service. Great product, good price, prompt and secure delivery. Well done.
January 25, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Roy,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Top drawer!
Nice website, great products, easy checkout, super quick communication and delivery
February 2, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Andrew,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
The AirPods I ordered are were a great…
The AirPods I ordered are were a great price and work perfectly. KF-Direct shipped quickly and communicated throughout the transaction in a friendly and efficient manner.
January 17, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Aad,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
My order can in within 5 days instead…
My order came in within 5 days instead of 8 days since I did not pay for delivery. Great service! Would definitely use again.
January 23, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Kelly,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Illegally refusing to refund me
In addition to my last review, KF Direct is continuing to maintain that they have not received the item and will thus not be refunding me despite sharing with them multiple times the proof of postage.
I have since submitted a letter before court detailing your deceptive business practices that explicitly breach your legal obligations as a trader under the UK's Consumer Contract Regulations and expect a prompt response.
Edit: They have since refunded me
January 10, 2023
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email at sales@kfdirect.co.uk and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Speedy delivery competitive pricing
Speedy delivery competitive pricing
Value for money
January 1, 2023
Unprompted review
Reply from KFDT HongKonk
Dear Steven,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Reply from KFDT HongKonk
Dear David,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Fast charger
It came in good condition and was quick postage even with postal strikes
December 18, 2022
Unprompted review
Reply from KFDT HongKonk
Dear Keira,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Counterfeit AirPods and not refunding
Counterfeit goods refusing to refund. I bought AirPods 6 weeks ago. On receipt it was obvious they were counterfeit. The look and feel we’re not authentic, including the light, sound quality and battery life. I contacted KF Direct and they said I could return and provided a pre paid Royal Mail label.
I returned the item nearly 6 weeks ago - when there were NO Royal Mail strikes. Other things I posted that day have been received by other retailers. Despite contacting KF Direct over 8 times (with a photo of the postage receipt) but they keep blaming the Royal Mail strikes.
Firstly, as previously mentioned there were no strikes when I posted the goods. Secondly, I’m aware this has happened to a number of other customers which suggests KF Direct do this regularly and do not refund items. Thirdly, the return of the product is not a consumers responsibility if they have provided proof of return and the return delivery was arranged by the trader.
KF Direct - it’s been 6 weeks - please refund me ASAP in accordance with UK consumer protection laws !
November 18, 2022
Unprompted review
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Dave
Customer Care
Sends fake goods as Apple
Having read the reply, I need to point out these are NOT refurbished. They are Yesido branded e.g. no real reason that the charging case would need to be replaced for ‘hygiene’ reasons.
—-
Don’t buy (Apple AirPods) from this company. I ordered refurbished AirPods and received Yesido earbuds that I could have bought cheaper online. When I asked customer support they said that the reseller uses top grade replacement parts for hygiene reasons - or every single part was replaced by counterfeit parts as far as I could tell, so not actually refurbished as that doesn’t explain Yesido branding on the charging case. There is no reason why this would be changed for hygiene reasons. Should not be advertised as Apple so reported to trading standards. I suspect I will get the same stock response from customer services as others have, below.
December 1, 2022
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Dave
Customer Care
Fast delivery
Fast delivery. Great price and the airpods sound great.
December 1, 2022
Unprompted review
Reply from KFDT HongKonk
Dear Neal,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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