K Health Reviews 

1,528
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

Convenient alternative to going into urgent care. Doctor was friendly enough and helpful. Not impressed with the process to create an account and how long it took to discuss my symptoms before being s... See more

Company replied

Rated 3 out of 5 stars

Liked I could just type and not have to talk. However, made a mistake when I reached section to enter current medication I am taking and allergies. I mixed them up as I wasn’t feeling well and no opti... See more

Company replied

Rated 3 out of 5 stars

The prescriber needs to respond to the pharmacy request in order for me to be able to pick up my birth control prescription. The pharmacy sent me the following message: CVS: Drug update Rx LIN req... See more

Company replied

Rated 5 out of 5 stars

Having used K Health before, all of my medical history had been retained which saved a lot of time. The practitioner, Carey, was professional and friendly. By asking appropriate questions she was able... See more

Company replied

Company details

  1. Medical Group

Written by the company

K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(1,528)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall an easy and effective solution to what I needed.

I had a very little wait time for starters, which I so appreciated. The doctor I chatted with listened, asked for a picture and then asked if I was ok with what he wanted to prescribe. This is the second time I’ve seen a doctor for this, so I knew his prescription was just what I needed. He was kind via our chats and I had a confirmation from my pharmacy within 15 minutes.

January 29, 2025
Unprompted review
K Health logo

Reply from K Health

Thank you so much for your kind review, Tami. We're glad we were able to make care convenient for you. Reach out to reviews@khealth.com if you have any feedback; we'd love to keep chatting!

Rated 5 out of 5 stars

Simple, efficient, & affordable

Simple and easy to use. The process was very smooth and efficient. Nothing feels better than being able to speak with a physician from the comfort of your home.

January 14, 2025
Unprompted review
K Health logo

Reply from K Health

Thanks for the awesome review, Johnathon. We work hard to meet expectations like yours, and we’re happy to hear we were able to provide quality care with ease. Reach out to reviews@khealth.com if you have any more feedback; we'd love to keep chatting!

Rated 1 out of 5 stars

dishonest practices

I indicated the exact (low risk, non restricted) medicine I needed prior to paying (which is also sold in lower doses OTC albeit with painkillers I don't want). I then paid 50 dollars only to be immediately told they don't prescribe that medication. If you know you do not prescribe a certain medicine, it seems like theft or a lie to allow somebody to pay for a consultation only to be immediately turned down.

January 24, 2025
Unprompted review
K Health logo

Reply from K Health

Thanks for sharing your feedback. Can you please send us an email at reviews@khealth.com so we can look further into your case and answer any questions you may have?

Rated 1 out of 5 stars

Fradulent scam

Was charged $68 to be told to go find in-person primary care. They don't offer any of the simplest primary care services such as the most basic prescription management. Their policies are structured to infuriate and fleece patients with egregious prices and convoluted requirements.
Skip the app and schedule in-person care: you'll have to do it anyway and it'll be cheaper. Don't fund this venture capital scam product.

January 7, 2025
Unprompted review
K Health logo

Reply from K Health

Thanks for sharing your feedback, Dan. Our clinicians' number one priority is patient safety and treatment recommendations are provided in line with our medical protocols. Can you please send us an email at reviews@khealth.com so we can look further into your case and answer any questions you have?

Rated 1 out of 5 stars

awful

awful, they charged me 45 dollars to tell me they couldn't help me, and refused to give my money back, lol.

June 3, 2024
Unprompted review
K Health logo

Reply from K Health

Thanks for sharing your feedback. We’re sorry we didn't meet your expectations. Our clinicians' number one priority is patient safety and treatment recommendations are provided in line with our medical protocols. Can you please send us an email at reviews@khealth.com so we can look further into your case and answer any questions you may have?

Rated 1 out of 5 stars

This app is a scam

This app is a scam…only once(maybe twice) have I been properly treated and prescribed medications…the other times they tell me to see an in Person physician, go to the er, or tell me how to manage symptoms…today specifically I attempted to receive proper treatment for an upper respiratory infection that is bacterial( I know this bc everyone in my house has it, was prescribed antibiotics, and are almost back to normal)…I was told my symptoms did not warrant antibiotics and the infection was viral 😒even after I told the lady about the household sickness…she prescribed me cough medicine…KHealth is the biggest joke and waste of money…I’ve wasted $73 too many times…never again..don’t use this app…I will tell everyone not to use this app.

January 4, 2025
Unprompted review
K Health logo

Reply from K Health

Thank you for your review, Georgia. We appreciate you bringing this issue to our attention. Please send us an email at reviews@khealth.com if you have any additional feedback about how we can improve your patient experience.

Rated 1 out of 5 stars

This company just wants money

This company just wants money! I waited over 6 hours on a call back and had to go er due this company not wanting to do there job .site states 24/7 well that’s a lie , only thing this company did was take my money without talking with someone about my sickness . I will never use again and will tell other about my experience

January 4, 2025
Unprompted review
K Health logo

Reply from K Health

Hi Mark, we're sorry to hear this and appreciate your feedback. Our Patient Experience team has followed up with you via email, but please reach out to reviews@khealth.com if you have any questions or additional feedback.

Rated 5 out of 5 stars

I have had KHealth since 2022

I have had KHealth since 2022. I think they are great! The doctors seem very professional and knowledgeable. Their pharmacy is very reasonable! I’m so glad I decided to go with them.

December 1, 2024
Unprompted review
K Health logo

Reply from K Health

Thanks for your kind review, Emee. We work hard to meet expectations like yours, and we’re happy to hear we've been able to help. Reach out to reviews@khealth.com if you have any more feedback about how we can improve your patient experience.

Rated 5 out of 5 stars

Wonderful and Fast Care

Wonderful and fast care! I didn’t need to take time off work to receive the care I needed! Prescription was sent to the pharmacy right away! Will definitely use this service again if needed.

November 22, 2024
Unprompted review
K Health logo

Reply from K Health

Thank you for your review, Deanna! We’re so happy your visit with us went so smoothly. Please reach out to reviews@khealth.com if you have any more feedback about your experience; we'd love to hear from you.

Rated 5 out of 5 stars

Quick and easy

The response time was incredibly quick. The doctor was very friendly, understood what I needed, and was very quick to help me. This was a really easy service to use and exactly what I needed at the time.

November 20, 2024
Unprompted review
K Health logo

Reply from K Health

Thank you for your review, Megan. We’re so happy your visit with us went so smoothly! Our doctors are awesome and are passionate about providing quick, quality care for you. Please reach out to reviews@khealth.com if you have any feedback on how we can improve your patient experience, we'd love to hear from you!

Rated 5 out of 5 stars

Very easy to setup up a virtual visit

Very easy to setup up a virtual visit. Was able to get script and follow up info.

November 18, 2024
Unprompted review
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Reply from K Health

Thanks for the awesome review, Gregory. We work hard to meet expectations like yours, and we’re happy to hear we were able to provide quality care with ease. Reach out to reviews@khealth.com if you have any feedback on how we can improve your patient experience; we'd love to keep chatting!

Rated 4 out of 5 stars

The prompts were accurate and fast

The prompts were accurate and fast, at first I could not login but when I finally did everything went smoothly. The doctor asked appropriate questions and was thorough.

November 15, 2024
Unprompted review
K Health logo

Reply from K Health

Thank you for your thoughtful review, Talia! We're so glad your visit went smoothly! If you have any more feedback about the login issue you faced, please let us know at reviews@khealth.com. We'd love to connect.

Rated 4 out of 5 stars

EXCELLENT EXPERIENCE

EXCELLENT EXPERIENCE

November 13, 2024
Unprompted review
K Health logo

Reply from K Health

Thank you for your review, Kimberly! If you have any feedback about how we can provide a 5-star experience for you, please let us know at reviews@khealth.com. We'd love to hear from you!

Rated 5 out of 5 stars

Easy and Quick!

Such a convenient, quick, and easy doctor consultation!

November 12, 2024
Unprompted review
K Health logo

Reply from K Health

We’re so happy your visit with us went so smoothly! We agree: our doctors are awesome and are passionate about providing quality care for the whole of you. Reach out to reviews@khealth.com if you have any more feedback about your experience; we'd love to keep chatting.

Rated 5 out of 5 stars

Decided to try K Health for annual ..

Decided to try K Health for annual ... discussion, lab tests etc. Super convenient, easy to use app and really liked the doctor. They updated my prescription at my pharmacy of choice, ordered the lab work at my lab of choice and attached helpful info right in the chat. I plan to continue with this service.

October 28, 2024
Unprompted review
K Health logo

Reply from K Health

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we were able to provide quality care with ease. Reach out to reviews@khealth.com if you have any more feedback about your patient experience; we'd love to keep chatting!

Rated 1 out of 5 stars

I felt like I could have been given the…

I felt like I could have been given the correct medications and I wasn’t

November 11, 2024
Unprompted review
K Health logo

Reply from K Health

Thank you for your review, Alex. You can always reconnect with one of our doctors for up to 7 days after your initial visit should your symptoms change or if you have any additional questions. Please follow up with our team at reviews@khealth.com if you'd like any assistance.

Rated 1 out of 5 stars

The point for using a Teleheath app- probably racial bias

The point for using a Telehealth app for acute care is to circumvent going in to see a doctor in person. I had a severe cough and upper respiratory infection with all the symptoms and NY doctor, Oscar Dellinger, refused to prescribe me any treatments. Went to all the process of answering their lengthy questions to only be told I need to see a physician in person. Waste of time and money. Plushcare is better where at least you get a video consultation with a prescription.

November 14, 2024
Unprompted review
K Health logo

Reply from K Health

Hi Patrick, we're sorry to hear this. Please understand that our clinicians' number one priority is patient safety and all treatment recommendations are provided in line with our medical protocols. Can you please send us an email at reviews@khealth.com so we can look further into your case and answer any questions you may have?

Rated 1 out of 5 stars

I used these people once last year for…

I used these people once last year for an urgent care visit. I was having a panic attack, which I tend to have, and needed to be calmed down by someone who knew what they were doing. The visit costed 50 dollars or so.

Three months later, they bill me 150 dollars. And every 3 months after that they've continued to bill me 150 dollars without me noticing, for a total of 5 times. Are you serious? I didn't sign up for anything like that, this was a single urgent care visit. I deleted the app right after and I haven't used them once since.

Don't let these people take your money, steer clear of this company whose M.O. seems to be to take from people when they're down.

November 14, 2023
Unprompted review
K Health logo

Reply from K Health

Hi Lori, we're sorry to hear this. Can you please follow up with our team at reviews@khealth.com so we can take a closer look at your subscription? We look forward to hearing from you.

Rated 5 out of 5 stars

They took care of me within an hour

They took care of me within an hour, and I got what I needed to get well thank you

November 10, 2024
Unprompted review
K Health logo

Reply from K Health

Thanks for the awesome review, Rhonda. We work hard to meet expectations like yours, and we’re happy to hear we were able to provide quality care with ease. Reach out to reviews@khealth.com if you have any more feedback about your experience; we'd love to keep chatting!

Rated 5 out of 5 stars

The process was very user friendly and…

The process was very user friendly and the doctor was very helpful and was able to get me the medicine I needed immediatly to treat an ongoing infection on a Sunday. I am doing much better.

November 10, 2024
Unprompted review
K Health logo

Reply from K Health

Thanks for taking the time to leave us a review, Jeff. We're so glad we could make care easy for you and we hope that you're feeling better.

If you have any suggestions about how we can improve your patient experience, please follow up with our team at reviews@khealth.com.

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