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Kiavi Reviews 

799
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional support, maintaining clear and consistent communication, and always demonstrating a professional attitude throughout the entire borrowing process. People note that transactions move remarkably quickly, making property purchases highly efficient, smooth, and completely stress-free from start to finish. However, some customers also noted significant challenges with the underwriting team, mentioning frustrating delays and disorganized communication when processing required documents and approvals. A few reviewers experienced slow responses, unhelpful interactions, and difficulties when trying to resolve unexpected issues or obstacles with their files.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who are wonderful to... See more

Service

Reviewers highlight positive aspects of service, noting that the loan approval and underwriting process moves... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, helpful staff... See more

User experience

Customers had positive experiences with user experience, highlighting an efficient, professional, and... See more

Response time

People report positive experiences with response time, frequently praising staff members for providing timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirstin at Kiavi has been outstanding. In the past 12 months alone, I've closed over $5 million in loans with her support. She is incredibly on top of every detail, always meets timelines, and is extr... See more

Company replied

Rated 5 out of 5 stars

Restee Ceballos was amazing! She was very on top of everything, responsive, and friendly. The portal website was easy to navigate as well and it was helpful that you all had the insurance vendor, loan... See more

Rated 5 out of 5 stars

We use Kiavi exclusively to fund our real estate projects. Nic on the draws team makes sure our funds are delivered on time keeping our projects moving forward. Over the whole team at Kiavi are wonde... See more

Company replied

Rated 5 out of 5 stars

Nilabjo Chakraborty, was awesome in every way. He was supportive, consistent, and able to push through obstacle with his knowledge and professionalism. He never doubted the mission treated as if... See more

Company replied


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Service
  4. Non-Bank Financial Service

Written by the company

With more than $30 billion in loans funded since its 2013 founding as LendingHome, Kiavi, a Figure Technology Solutions company, is one of the nation's largest non-bank lenders to real estate investors (REIs). Kiavi harnesses the power of data and technology to offer investors a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Its platform lets borrowers price, apply for, and manage bridge, DSCR rental, and new construction loans, with draw and inspection built into the underwriting system. Today, Kiavi is committed to helping investors revitalize the approximately $25 trillion of aging U.S. housing stock, creating move-in-ready homes and rental housing for communities nationwide. For more information, visit www.kiavi.com. NMLS ID #1125207.

Need capital to fund your next investment property?

Written by the company

Trusted by over 12,000+ real estate investors nationwide, Kiavi provides reliable capital without the typical hassles.
Kiavi is a leading lender for residential real estate investors with flexible loan options, including: Fix and Flip / Bridge, DSCR Rental, Rental Portfolio, and Cash-Out Finance programs.

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!
Waiting on slow and time-consuming funding is a thing of the past. Our technology platform puts the power directly into real estate investors’ hands. Apply for hard money loans, get visibility into the process, and receive funding more quickly. We make applying for financing for your investment properties easy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(799)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with Kiavi has been a blast

Working with Kiavi has been a blast! Have worked with a few lenders in Kiavi, namely Valeria and Stephanie, and they have been great to work with! I look forward to working on more projects with them in the near future! Would highly recommend Kiavi for your next investment!!

May 4, 2026
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Reply from Kiavi

Thank you for your thoughtful review of Kiavi! We appreciate the time you took to share your perspective. It’s amazing to hear how much you value our service, and your feedback helps us continue to improve for customers like you.

Rated 5 out of 5 stars

Job well done

April 27, 2026
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Reply from Kiavi

Thank you for sharing your positive experience with Kiavi. We’re so glad to have earned your trust and support.

Rated 5 out of 5 stars

Literally no complaints

Literally no complaints. Maria, Kaden and Ciara were an amazing team that worked well together to get the job done. They saved a deal for me and it means the world.

May 1, 2026
Unprompted review
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Reply from Kiavi

Thank you for your kind words about Kiavi, and our Team! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

Another seamless transaction with Clay…

Another seamless transaction with Clay and Alex. They are fantastic to work with, excellent communication, and we were able to close our deal quickly and efficiently. We look forward to working with Clay and Alex on our next deal.

April 30, 2026
Unprompted review
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Reply from Kiavi

Thank you for your kind words about Kiavi! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

Nilabjo Chakraborty

Nilabjo was personable, very communicative and committed to expedited funding!

April 29, 2026
Unprompted review
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Reply from Kiavi

Your feedback made our day! Thank you for letting us know how much you enjoy Kiavi. We always strive to deliver the best experience, and your input helps guide us.

Rated 5 out of 5 stars

As an investor doing my first bridge…

As an investor doing my first bridge loan (hard money) I was truly impressed with Kiavi's user friendly online portal and excellent customer service! Thank you Sam Silver. I look forward to doing business with them in the near future!

April 27, 2026
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Reply from Kiavi

Thank you for sharing your positive experience with Kiavi! Feedback like yours inspires us to do even better every day. We’re so glad to have earned your trust and support.

Rated 5 out of 5 stars

Quick and clear responses and...

Quick and clear responses and guidelines and excellent customer service. I started working with Alex and then Clay and both were easy to work with.

April 27, 2026
Unprompted review
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Reply from Kiavi

Thank you for your kind words about Kiavi! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 1 out of 5 stars

poor service

April 20, 2026
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Reply from Kiavi

We are sorry to hear that your experience with us didn't meet your expectations. At Kiavi, we are committed to empowering investors with the best tools and capital possible, and we take all negative feedback as a serious opportunity for growth. We are reviewing our current processes to ensure we are providing the high-quality service our clients deserve.

Rated 5 out of 5 stars

Clay Johnson is super easy to work…

Clay Johnson is super easy to work with. Helped every step of the way.

April 22, 2026
Unprompted review
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Reply from Kiavi

Thank you for your thoughtful review of Kiavi! We appreciate the time you took to share your perspective. It’s amazing to hear how much you value our service, and your feedback helps us continue to improve for customers like you.

Rated 5 out of 5 stars

First experience with Kiavi and it was…

First experience with Kiavi and it was profoundly simple…I never had to guess/assume what phase of the loan I was at. Kiavi has a dashboard that allows you to see your current position of my loan. Very practical feature. Matt and Andrew extremely helpful and easy to work with…working in my next loan with Kiavi now…Kiavi is definitely worth a phone call

April 26, 2026
Unprompted review
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Reply from Kiavi

Thank you for your thoughtful review of Kiavi! We appreciate the time you took to share your perspective. It’s amazing to hear how much you value our service, and your feedback helps us continue to improve for customers like you.

Rated 5 out of 5 stars

Loan process was well coordinated from…

Loan process was well coordinated from start to finish.

April 23, 2026
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Reply from Kiavi

Thank you for your kind words about Kiavi! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

Fantastic experience!

Everything was fantastic! Everyone was professional and on top of every step. I could not be more appreciative to the team I had. Easiest loan process hands down.

April 5, 2026
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Reply from Kiavi

Thank you for your kind words about Kiavi, and our Team! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

Everyone is pleasant and professional

Everyone is pleasant and professional. Each also understands that time is money and they work to speedily get the deals closed. In short, it's a pleasure dealing with Kiavi

April 13, 2026
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Reply from Kiavi

Thank you for sharing your positive experience with Kiavi! Feedback like yours inspires us to do even better every day. We’re so glad to have earned your trust and support. Don’t forget, you can refer others to Kiavi at https://www.kiavi.com/refer and earn qualifying cash incentives as a thank-you for spreading the word!

Rated 5 out of 5 stars

The Kiavi portal is very helpful

The portal is very helpful in keeping all things closing in one place.

April 13, 2026
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Reply from Kiavi

Thank you for your thoughtful review of Kiavi! We appreciate the time you took to share your perspective. It’s amazing to hear how much you value our service, and your feedback helps us continue to improve for customers like you.

Rated 5 out of 5 stars

Staff communication and responsive was…

Staff communication and responsive was wonderful.

April 13, 2026
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Reply from Kiavi

Thank you for sharing your positive experience with Kiavi! Feedback like yours inspires us to do even better every day. We’re so glad to have earned your trust and support.

Rated 5 out of 5 stars

It was a fast and smooth process

It was a fast and smooth process. I was involved in all conversations and details

April 10, 2026
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Reply from Kiavi

Thank you for sharing your positive experience with Kiavi! Feedback like yours inspires us to do even better every day. We’re so glad to have earned your trust and support.

Rated 5 out of 5 stars

Nilabjo

Nilabjo, Exceptional guy! Great communicator and very helpful.

April 3, 2026
Unprompted review
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Reply from Kiavi

Thank you for your kind words about Kiavi, and our Team! We’re thrilled to hear about your positive experience!

Rated 4 out of 5 stars

Team was fantastic

Team was fantastic, first time partnering with Kiavi. Needed some hand holding, and you all stepped up.

April 6, 2026
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Reply from Kiavi

Thank you for your thoughtful review of Kiavi! We appreciate the time you took to share your perspective. It’s amazing to hear how much you value our service, and your feedback helps us continue to improve for customers like you.

Rated 5 out of 5 stars

Working with Kiavi has been a great…

Working with Kiavi has been a great experience so far.

The platform is very easy to use, and the entire process feels organized and clear, which saves a lot of time.

Their team has been very helpful and responsive whenever I had questions, making everything much smoother.

Definitely a solid option for real estate investors. Looking forward to doing more deals with them.

April 3, 2026
Kiavi logo

Reply from Kiavi

Thank you for your kind words about Kiavi! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

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