Extremely Poor Service - Still Waiting After 6+ Weeks
I ordered a phone grip from this company over a month and a half ago and am still waiting for my product to arrive. The shipping delays alone would be frustrating, but the complete lack of customer service has made this experience unacceptable.
Despite sending multiple emails requesting updates, I’ve received only one response in which they promised to either track down my order or issue a refund within 24 hours. That was 13 days ago. Since then: no updates, no refund, and complete radio silence to my follow-up emails.
Reply from Kick Pop
Thank you for reaching out to us, and please accept our sincerest apologies for the extremely frustrating experience you’ve had with your order and our customer service. We truly regret the inconvenience and disappointment this has caused.
Due to recent upgrades in our product line, we encountered unforeseen delays in fulfillment and customer response times. We understand that this is no excuse for the lack of communication or the delay in resolving your issue, and we’re deeply sorry for falling short of your expectations.
We’ve processed a full refund for your order, which should reflect in your account within the next 5-7 business days, depending on your financial institution.
We truly value your trust and are committed to improving our service to ensure this doesn’t happen again. If you have any further questions or concerns, please don’t hesitate to let us know.
Thank you for your patience and understanding.