Kick Game Reviews 

I sold a pair of Jordans on this site, no reply from customer service and no payment recieved. I will be taking this to trading standards and Small Claims Court shortly if no contact has been made

Customer service is poor telling me not to email or they put me at the back of the queue so unprofessional my shoes are late and I wanted to see where they are and I get told if I email then they will put mine at the back of the queue

Paid extra for express delivery which they and their courier partner DPD failed on which DPD admitted to. Won't refund my postage costs which is compounded by my son not receiving his birthday gift on time. The Nike box came significantly damaged. They also provided me a 10% discount code which doesn't work. Their customer service is poor, does not cater for the consumer whilst their CS Team clearly don't read the correspondence history.

I ordered a pair of shorts 3 months ago and it took a month for it to say it’s been shipped so then I cancelled it and then there took another months to reply back and then there said I would get a refund in 5 days and now it been another 2 months and still haven’t received no refund or emails back

Placed an order 5th of may, said express shipping within 24hours, 3 pairs purchased, still no sign, I’ve asked for it to be cancelled twice and refused as it’s been processed but a week more gone by and still no sign. Shocking customer service. Would avoid at all costs.

Current experience is dreadful! Be wary! I ordered a T-shirt for my son as a gift on 4 April it was £150. After several times following up delivery status. I am finally informed the warehouse cannot fulfill delivery. I am offered a credit note, or a refund. I request a refund. I am now told that the refund is approved however it takes 5 days for to complete the process then a further 5 days for my bank to receive it. 10 days to receive a refund which is absolutely ridiculous! . I have no confidence in this retailer and will never order again. There is no one to speak to. I will continue to chase my refund until it lands ! Be very wary ordering from this retailer!

Ordered a pair of trainers 2nd of may. No updates as to if they have received the shoes from the seller. No updates on the process at all. Just keep getting told 3-8 business days. I wouldn't mind but they've charged my paypal account already when normally company's will charge paypal when the item is out for delivery or when it has actually been delivered. Because it's paypal credit I'm still expected to pay the balance on it eventhough I still haven't received anything. I've reached out multiple times but I get generic emails constantly. I'd atleast like to know if you've received the shoes from the seller. I think it's common courtesy to keep your customers up to date with the entire process. This will probably be my first and last time ordering from kickgame.

I sold some shoes 23/06/23 and never got a payout , I seen the email saying it’s going to take a while for it to be processed but it been now 2025 and still haven’t even seen a reply back from customer service.
Avoid at all cost, hope they get bankrupt.

Sold 2 pairs 6 months ago , one went missing and the other one has been received but still pending, NO REPLY FOR 6 MONTHS, I will escalate this further now that I have the time until I get my money

been 2 months since i told 2 shoes and they’ve been authenticated no payout has come for either i’ve contacted them and they haven’t replied ridiculous. what’s the point in selling with them

Sold a pair of shoes for £465 a month ago and have not received payment. Kick Game do not respond to emails, and have no stores or contact numbers.

I wish I'd come across these trust pilot reviews before signing up, but as things stand I am out of pocket and being ignored.

I will keep chasing and file complaints with the relevant regulatory bodies, please avoid this company like the plague.

UPDATE: I finally received payment for the shoes after 60 days. So while Kick Game never responded to any of my emails, they did finally payup!

I sell a to this company quite a lot and although payments do take ages they do come through. However today I can’t access my account as it says my account is disabled and there is nothing I can do to fix it. As well as this, there is no one to contact in order to resolve the problem. I have items that are still pending payout and items that are pending that need to be shipped and I have no idea what to do because I haven’t had any form of communication.

This company takes the piss so much let me tell you why . i sold a broken planet hoodie to them WHICH THEY LOST in transit which i had to wait 6 months just for a answer and then after when it did finlay happen they payment failed and for 2 months i have no heard anything from them as i keep trying to message them and they keep airing me . PLEASE DONT SELL TO KICK GAME

This review will stay up until they acc give me a response. this company is such a scam and waste of time plz avoid

I’m extremely frustrated with my experience with Kick Game. I sold two pairs of shoes to them nearly two months ago, and I still haven’t received my payout. Despite reaching out multiple times to ceo of kickgame, I’ve been met with no response and no clear resolution. This level of service is unacceptable, especially for a company that claims to be reputable.

Holding onto someone’s money for this long with no proper communication is not just unprofessional—it’s disrespectful. I trusted Kick Game to handle this transaction properly as ive sold shoes before to them without any issues, but they’ve completely let me down. I would strongly advise others to not sell to them.

Until I receive the money I’m owed, this review will stay up. I hope others don't have to go through the same stress and disappointment.

I got a tracksuit but the size was to big sent it back via dpd tracking it was received over a week ago and they are saying they haven’t received it haven’t even asked me for proof of anything to investigate the refund absolutely disgusting service do not use all I want is my money back they need reporting to trading standards

Been waiting a month for my order still nothing no refund poor customer service

If I could give zero stars I would! They claimed they never received my return, even though the tracking states it was delivered, and now they will not give me a refund worse place I've ever purchased anything from, never again! I now have to fight to get my money back absolutely ridiculous

Extremely Poor customer service! wont refund a return as sellotape was on outer box! never heard of anything so ridiculous........ now refusing to refund me the £150 I paid in good faith size was wrong so returned in same condition with original box and packaging there saying not following their return policy

I made a sale over a year ago for a £118 payout. Shortly after inputting my payout details, my account was closed. There's no way to contact their support team besides a web form, where no response has been received after countless attempts.

All im asking for is the money im owed, its an absolute joke of a selling platform. For any sellers considering signing up, I can confidently advise you to stay away from kick game!

My shoes were sold on the 24th of March 2024.