Kick Game Reviews 

PLEASE PLEASE DO NOT SELL OR BUY FROM HERE!

They havent paid me out in a month, they are ignoring me and havent replied. They are notoriously known by SOOO MANY people to have scammed and not processed payout! Please if you value your money do not conduct business from them!

DO NOT SELL OR BUY FROM HERE!!!!
I sold to them 1 month ago and they still have not given my pay-out, they have been airing my emails, Instagram dms, and twitter messages!!! Horrible company, shitty customer service and they don't pay-out on time!!! Avoid at all costs, buy/sell from stockx rather than dealing with their bs.

they still have not reached out for my payout!!!!

Have ordered from here multiple times now, always happy with the shoes but customer service is disappointing. You pay for next day delivery but none of our orders have ever arrived the next day or even within a few days. Often feels like they haven’t even sourced the shoe until after you’ve purchased it!!

I ordered mid December, it’s now the 2nd of February, they take their time dealing with my case (they sent my parcel to the wrong address despite the right one being given to them) and when it comes to them closing the case while my denial of receipt is in the mail back to DPD they have closed my case and denied a refund. DO NOT ORDER FROM THIS COMPANY

Today is 23rd January 2025 and I paid for my daughter’s trainers on 14th December 2024 which still have not arrived.
I have emailed on many occasions, and no one has given me an explanation or date concerning the dispatch of my item. This item was supposed to be a gift for my 14 year old daughter. Thank you for ruining her Christmas!

Took ages to come- size 4 UGG did not fit but when we ordered direct from UGG it did 🤷🏻‍♀️ returned - taking ages for money to be returned - they said allow 10 working days from date of arrival back with them - it’s been 12 days. They said I’d get an email when the return had been processed so it’s not even been processed yet so once I get the email assume it will be a few days more to transfer 😩 gutted I paid delivery which is non refundable also for a pair of shoes that should have fit

* they’ve come back to me after writing this review. It’s been processed today but another 7 working days (on top of the 12 it took them to process it) for refund. Their policy is 10 working days from them receiving the item for me it’s will be 19 working days

Shocking customer service. I ordered a £349 pair of trainers for my son for Xmas. He opened them to find a different pair of trainers than ordered advertised at £299 on their website. We then had to return them after Xmas. We have had to wait 2 weeks for them to acknowledge the return of the goods they supplied incorrectly . They now expect me to wait another 10 days to refund rather than correct their mistake . Will never buy from this company again. They spoilt a boys Xmas

I purchased an item as a Xmas present, unfortunately it didn’t fit, the item was returned in its original packaging on the 31st Dec and I had requested a refund back to the original payment method. The returns policy states 10 working days if approved and will receive an email to confirm. I have chased several times and get the same message about their policy. My advice to anyone who is going to purchase anything from this company is to check their returns policy before, I had to pay for postage on purchase as well as for it to be sent back, so I won’t receive a full refund when they eventually pull their finger out.

I’ve been scammed. I made a sale on their seller platform, shipped it and it got approved. I then filled out my payout details, and then because I couldn’t fulfill a separate sale, my account got banned… I can no longer access my seller portal simply because I listed the wrong size for a pair of shoes I had.

The sale was for a pair of Adidas Campus 00’s Black White Gum UK6.
Payout: £118

Since then I’ve tried to contact the support team many times to get my money for sale I successfully fulfilled and haven’t received anything…

i sold a broken Planet hoodie around a month ago on their website, and I haven't received any payment. i've also contacted support last week and haven't received any response. It's also been around 3 and a half weeks since it's been authenticated and i don't think I'm getting my money anytime soon

I would not use this company again. Bought an expensive Christmas present for my son which I received on the 3rd dec. They were too
Small and I asked to exchange them for the same product in the next size up and they have refused to do so as I only have 14 days! But they offer one months return policy if you order on the 5th dec…..How can you know if an item will fit as a Christmas gift if they only offer a 14 day period!
Very inconsiderate to Christmas shoppers buying their children gifts!

This is the first time I’ve ordered from this company.. The company’s customer service is atrocious. I ordered a gift for my partner. before it was dispatched they’ve significantly reduced the price. I’ve messaged them can I just get the difference refunded as it’s not fair as it hadn’t been dispatched. I need the item as it’s. Part of the gift but giving be the refund of the difference saves me having to give him his gift late. They keep sending me generic messages but it makes no sense because me having to return it just so that I can repurchase it at the cheaper price.. what weird company

All I can say is DO NOT BUY OFF THIS COMPANY!

I purchased some trainers for my son for Christmas, they sent the wrong trainers (that were £120 cheaper than what i ordered and paid for).

I then returned the trainers for refund thinking there would be no problem as it was the company error!!!!

How wrong could I be, numerous emails back and forth promises of a refund, then told they were having "technical difficulties" then promised numerous dates to receive the refund it never came!!!!

In the meantime the card I ordered them on was cancelled and changed, I was informed by Natwest this would'nt affect the refund, which was proved when another sports brand refunded me with no problem at all!

Kick Game then basically said they could do no more for me and kept the £379.99 I had paid out!!!!!!

Thank good ness the bank was so good and escalated it to refund me and they are claiming it back from Kick Game for me!

I have no doubt they will write some lying response to this review but do not believe a word they say!!!!

They claim they have refunded it, however i still have not received it and I have an email from the bank to confirm I have never received it!!!

NOTHING PREMIUM ABOUT THIS COMPANY AT ALL!!!!!

My advice would be DO NOT USE THEM IF YOU DON'T WANT TO BE RIPPED OFF!!!

DISGUSTING CUSTOMER SERVICE AND COMPLETELY UNPROFESSIONAL SCAMMERS!!!!!

As a seller on kickgame, their communication has been horrible, I have tried to email them several times but my account has been deactivated. I’m still waiting on payouts from sales made last month

Ordered nearly £860 worth of clothing and not all supplied. Still waiting for a refund of nearly £440 for goods not supplied. This has been going on for over a month now. When emailing they don’t seem to check previous emails/messages to check what has happened. Have sent them history of all emails/messages to aid them in getting it right and now they are not even replying. My card company are investigating and are in the process of doing a charge back. If no response from Kick Game by Wednesday I will be reporting them to trading standards too. They could have solved this rapidly and should also have a contact number as email/messages are not working for them if they don’t check the history correctly.

Never had to write a review before but the time I have spent trying to get MY money back I now feel I have no choice to ensure this doesn’t happen to anyone else.

Such a shame as I’m surrounded by people who like the products they provide, I will be informing these not to ever use a company that thinks its ok to take your money and keep it without providing what you have paid for. Having spent thousands with this company which mainly was in the store in Birmingham which is no longer there, they obviously do not care about the loss of business.

KICK GAME PLEASE NOTE YOU NEED TO READ ALL PRIOR EMAILS AND MESSAGES. SUMMARY BELOW OF THE FIRST EMAILS/MESSAGES.

1/12/24 Order placed for (Order number ???????)

3 x Fear of God Essentials Sweatpants ‘Light Oatmeal’. £525.00
3 x Fear of God Essentials Hoodie ‘Light Oatmeal’ £405.00
1 x KG Dust bag ‘black’ £7.99
(15% discount was applied to Sweatpants) -£78.75

TOTAL COST £859.24
Please note when order placed KG dust bag was added by yourselves stating it was free but then when processed was charged £7.99.

2/12/24 Email from yourselves saying thanks for order.
2/12/24 £859.24 payment taken from my bank
5/12/24 Email from yourselves of shipping confirmation
7/12/24 Delivery received via DPD of the following items
1 x Fear of God Essentials Sweatpants ‘Light Oatmeal’.
1 x Fear of God Essentials Hoodie ‘Light Oatmeal’
1 x KG Dust bag ‘black’
7/12/24 Email/message sent to yourselves stating what has and hasn’t been received.
7/12/24 Email/message from yourselves (automated reply)
11/12/24 Email/message sent to yourselves stating what has and hasn’t been received.
11/12/24 Email/message from yourselves to say you have escalated to warehouse management and DPD.
11/12/24 Email/message sent to yourselves attaching photos of delivery received (box, items and delivery note) to aid your process.
11/12/24 Email/message from yourselves to say that my order has been part despatched as items are stored in different locations. Items that have now been dispatched are
2 x Fear of God Essentials Sweatpants ‘Light Oatmeal’.
1 x Fear of God Essentials Hoodie ‘Light Oatmeal’
Item not dispatched
1 x Fear of God Essentials Hoodie ‘Light Oatmeal’ (Stock issue)
New tracking number given
11/12/24 Email/message sent to yourselves asking, if possible, with sourcing a Size S could you send and XS instead.
12/12/24 Email/message from yourselves saying unfortunately you don’t have a size XS do I want you to continue to source a size S.
12/12/24 Email/message sent to yourselves saying continue sourcing a size S as when the other items come, they won't have a matching hoodie.
12/12/24 Email/message from yourselves to confirm you have forwarded an update to your team and thank me for my patience.
13/12/24 Email from yourselves saying an XS has become available asking me to send back the S before you can send out the XS.
13/12/24 Email to yourselves stating that I only asked for the XS because you told me the S wasn’t available, so can’t send back what hasn’t been received.
16/12/24 Email/Message from yourselves saying you have sent the 3 missing items.
13/12/24 Email sent to yourselves saying this delivery not received and DPD status saying items are on way back to you. Also I have now purchased tracksuits eleswhere as we go on holiday tomorrow and needed them for my kids Christmas presents. Let me know when processed so I can check for my refund.
16/12/24 Email/message from yourselves saying you have refunded the 1 item that you didn’t dispatch and the refund for the other 3 items that are with DPD will be refunded when back with yourselves.
17/12/24 Email from yourselves to say your warehouse team is currently in the process of handling the returned items. Once received you will promptly issue a refund. You appreciate my patience.
21/12/24 Email sent to yourselves saying I am still waiting for my refund. As I never received these items, no attempt at delivery and the return didn’t come from me, I don’t think I should have to wait any longer and be out of pocket for these items.
More emails no space to add these on.

Crappest customer service
Placed a order online
They had my order in store and checked and confirmed but they didnt allow me to take it from them
Went to the store twice about this
Purchased the exact same at OG KICKS
Recommend anyone to go there and not kick game
Have to now wait on my order for it to come for me to send it back to them in order to receive a refund
I guess if i take it instore they’d probably refuse to refund me and tell me to ship it to them because thats just the type of customer service theyd give

Refusing to refund an order that wasn’t shipped. I even paid for fast shipping!!

Top customer service experience! Excellent response from the company when dealing with return/excgange.

So upset. I ordered my brother a FOD essentials black hoodie . Arrived on time but when he opened it on Christmas Eve as a present we noticed some letters are already peeling off?? It shouldn’t happen in the first place let alone while trying on. So upsetting and can’t be refunded as it says it’s gone past the refund date even though it’s only just been 2 weeks since it was ordered. Don’t even want a refund just want an exchange for a non faulty jumper. So upsetting as he was really looking forward to it :(

Would love to get help on this if that’s possible!

Kick game are now completely refusing to refund my purchase which DPD are saying they 100 per cent did not deliver to me. Kick game take no responsibility if they don’t get their money from DPD I can not have mine. Completely against trading standards