Kids Picks Reviews 13

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2.0

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France
kids-picks.uk

2.0

Poor

13 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Aug 31, 2025

10th July I ordered a doll, money was taken but still no Doll

On the 10th July I ordered a doll for my nieces 1st birthday. I received instant conformation that my order was complete and was given an order number. On the 14th July the money had been taken out of my account. I read terms and it said approx delivery date 7 to 10 days though some times this could be longer and do not contact until 60days had past.
Although the order tracking said sent its not ever progressed. I have tried to contact them but the email address is now unavailable. Its now 31st August I have no idea of where my doll is and the company has not made contact in any way. I am now follow this up as fraud.

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August 31, 2025

Unprompted review

Reply from Kids Picks

Sep 1, 2025

Hey Deborah,

Thank you for sharing your experience and I am truly sorry to hear about what has happened with your order. The situation you describe is unacceptable, and I completely understand your frustration. Your order should never have gone untracked or unanswered, and we regret that you’ve had to deal with this. I will escalate this immediately so we can properly investigate and ensure you receive a resolution.

Kind regards

Aug 5, 2025

Ordered an astronaut light

Ordered an astronaut light - when it finally arrived after 2.5 weeks, it was the wrong order - I contacted the company immediately and asked for the returns process. They replied to say a replacement correct order had already been sent, even though I didn’t ask for this. I have requested multiple times for return and refund details and have heard nothing. I will also be reporting to Trading Standards - do not order from this company!

August 5, 2025

Unprompted review

Reply from Kids Picks

Aug 6, 2025

Hello Sarah,

We're truly sorry for the inconvenience and frustration this situation has caused. Your experience is not what we aim to deliver, and we sincerely regret the lack of clear communication regarding your return and refund request. We understand your concerns and are currently reviewing your case to resolve it properly. A team member will be in touch shortly with full return instructions and to ensure your refund is processed without further delay. Thank you for bringing this to our attention.

Kind regards

Jul 27, 2025

Walford rag doll. Fake!

Ordered Waldorf Rag Doll. Took 2 weeks to arrive. Absolute rubbish! Nothing like doll advertised. Contacted Company who said you have to return doll back to China. Contacted company again after advice from Citizen advice advising 2015 consumer law and requesting 7 day reply and refund. To date no reply from Company!. Reported to Trading Standards.

July 4, 2025

Unprompted review

Reply from Kids Picks

Jul 27, 2025

Hello Scott,

Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order and any inconvenience caused by the discrepancy with the doll. We understand your frustration and take these matters seriously. We will escalate this issue with our team to ensure that your concerns are addressed promptly. Please expect an update shortly.

Best regards

Jul 20, 2025

Can't rate zero, stay away

Can't rate zero, ordered a doll and after 3 weeks a very substandard doll of a different type, in a squashed box has arrived. Requested return, offered 30% to keep it. Cost over 12 pounds to return to China, so debatable if it is worth it. Absolute con. Stay away.

July 20, 2025

Unprompted review

Reply from Kids Picks

Jul 20, 2025

Hello Mr Chapman,

We're truly sorry to hear about your disappointing experience. Receiving the wrong item in poor condition is unacceptable, and we understand your frustration regarding the return costs. This clearly doesn’t reflect the service we aim to provide. Please contact our customer care team again with your order details—we want to make this right and review what happened in your case to prevent it from happening again.

Warm regards

Jul 16, 2025

Total con artists

Total con artists. I bought 2 creativity to go mini art sets for £32. Took weeks to arrive and they were just a tiny paper pad with no paints or brush . Do not waste your money

July 16, 2025

Unprompted review

Reply from Kids Picks

Jul 17, 2025

Hello Pam,

We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is absolutely not the standard we aim for, and we understand your disappointment. We'd like the chance to make things right—please reach out to our customer service team with your order number so we can look into this further and offer you a proper solution.

Best regards

Jul 15, 2025

Absolute con!

Absolute con!! ordered a Handmade Waldorf Rag Doll, received a completely substandard doll that looked nothing like the one advertised. Quality was rubbish, it came tightly wrapped in a bit of plastic (obviously from China) no rabbit included, face nothing like the advert, hair a tatty mess!! attention to detail in the clothing non existent. I complained i was offered 40% discount and to keep the doll (Typical) or send it back to China which would cost over £12.00 - don't bother or waste your money

July 12, 2025

Unprompted review

Reply from Kids Picks

Jul 15, 2025

Hello Juli,

Thank you for sharing your experience, and we’re genuinely sorry to hear about your disappointment with the doll you received. This is clearly not the quality or presentation we aim to deliver, and we understand your frustration, especially when expectations are not met. We appreciate your feedback and will immediately raise this with our team to review the product and listing for accuracy. If your issue hasn’t been fully resolved yet, we’d be happy to look into this further for you—please feel free to reach out directly with your order details.

Kind regards

Jul 3, 2025

Terrbile product and Terrible Service

I ordered what looks like a beautiful doll for a friends little girl. It statedit would take two week but it took quite a bit longer and when it did arrive the quality was terrbile and looked nothing like the doll on the website. To get a return, they dont offer free returns and the return for the item is to China. The website suggests it is UK based so please be aware all items seem to be coming from China.

June 15, 2025

Unprompted review

Reply from Kids Picks

Jul 4, 2025

Hello Shirley,

Thank you for sharing your experience, and we're truly sorry to hear about the issues with your order. We understand how disappointing it can be when a product doesn’t meet expectations. We are currently reviewing our shipping and return processes to ensure better transparency for our customers. Please reach out to our customer service team, and we’ll do our best to assist you with your return or any concerns you may have.

Best regards

Jul 1, 2025

Money taken, no goods received

Ordered 2 dolls June 12th, money taken from my account June 16th with message to say parcel shipped. Nothing received to date. Emailed Kids-Picks and got gobbledegook reply about them “liaising with their logistics team” and still no date for delivery. The order tracking doesn’t work. I’ve emailed again and texted the contact number but no response. I am considering following this up as fraud.

July 1, 2025

Unprompted review

Reply from Kids Picks

Jul 1, 2025

Hey Verity,

Thanks for reaching out and sharing your experience. I'm really sorry to hear about the delay and the frustration you've had trying to get clear updates on your order.

This definitely isn’t the level of service we aim to provide, and I completely understand how concerning it is when tracking doesn’t work and responses feel vague or unhelpful. I’d like to look into this personally to get you a proper update and ensure your order gets to you as soon as possible—or issue a full refund if needed.

Please email us again at [insert best contact email] with your order number and the subject line "Urgent – Order Follow-Up," and I’ll prioritize this right away.

Thanks for your patience, and again, sincere apologies for the trouble.

Best regards

May 11, 2025

Be wary of buying from them

Be wary of buying from them. I ordered 3 pairs of something 7 weeks ago, only 1 came. So I requested the other 2, they lied saying they sent it but it also ever came, and now awaiting weeks for a refund!

March 21, 2025

Unprompted review

Reply from Kids Picks

Jun 6, 2025

Hey Ell,

We're really sorry to hear about your experience and the frustration this has caused. This is absolutely not the standard we aim for, and we understand how disappointing it is when things don’t arrive as expected. We'll make sure your refund is processed as quickly as possible and will review what went wrong with your order to prevent it from happening again. Thank you for bringing this to our attention.

Best Regards

Updated Apr 29, 2025

This website is a scam

This website is a scam. I came to Trustpilot to check reviews. All good, then used the link on here to access the site, thinking it was a legitimate site.
I placed an order. Over a month later still waiting for it. Emailed them a few times, got same vague response.
Total rip off - DO NOT BUY FROM THIS SITE and from now on will not be trusting Trustpilot again.

* in response to the rude reply I have received on here, as there is no direct reply button. As I stated I have emailed and received useless responses. I have the replies and can send transaction details of the money taken from my bank account. Please give me an email address I can send the info you require to, and not one that takes days to reply. The transaction date was 28th March order no: KP-UK1161. The money was only taken from my account on 02nd April after I queried whether the goods I had ordered were genuine as I had seen the exact same items on Amazon and they had terrible reviews.

March 28, 2025

Unprompted review

Reply from Kids Picks

Apr 29, 2025

Thank you for your feedback.
We have checked our database carefully using the first and last name provided, and we could not find any record of an order placed under your name.

If you are indeed one of our customers, could you please provide us with your order number? We will be happy to investigate this further for you.
We would also like to assure you that our genuine customers are receiving their orders as expected, and the situation you described does not reflect the experience we provide.

We look forward to hearing from you and resolving this as quickly as possible.

Kind regards!

Apr 18, 2025

Decent support but slow response

I had an issue with my Transformer Magnet Vehicles order and reached out to Kids Picks' customer support for help. While they did eventually get back to me, the response time was slower than I expected. The issue was resolved, but I would have appreciated a quicker reply. The product itself is fine, but the customer support could definitely improve in terms of speed.

April 15, 2025

Unprompted review

Reply from Kids Picks

Apr 29, 2025

Hi Alicia,

Thank you for taking the time to share your experience.
We’re glad to hear that your issue with the Transformer Magnet Vehicles was ultimately resolved and that you're satisfied with the product itself. That said, we truly appreciate your honest feedback regarding our response time.

We’re sorry to hear that our support was slower than expected — this is not the level of service we strive for. Your input helps us improve, and we’re actively working on optimizing our response times to provide faster assistance in the future.

Thank you again for your patience and for giving us the opportunity to make things right.

Best regards

Apr 16, 2025

I bought the Waddling Duck Family…

I bought the Waddling Duck Family Children's Toy for my son, and while he enjoys watching the ducks waddle, I feel like the toy could be a bit more durable. The ducks are cute, but they tend to tip over easily, which can be frustrating. It’s still a fun toy for young children, but it could use some improvements in design.

April 16, 2025

Reply from Kids Picks

Apr 29, 2025

Hi Edward,

Thank you for your thoughtful feedback on the Waddling Duck Family Children's Toy.
We’re happy to hear that your son enjoys watching the ducks waddle — that’s exactly the kind of joy we hope to bring. At the same time, we appreciate your honest input regarding the durability and design.

We’re always looking for ways to improve our products, and your comments are very helpful in that process. Thank you again for sharing your experience and for your support.

Best regards

Apr 8, 2025

Ordered a pillow two weeks ago and…

Ordered a pillow two weeks ago and still have not received my order. I emailed and no response and the telephone number knocks off. Honestly believe this is a scam - all reviews on this page also from different names that have only ever posted 1 review!

April 8, 2025

Unprompted review

Reply from Kids Picks

Apr 29, 2025

Hi Meaghan,

Thank you for your message.
We’ve carefully checked our order database using the first and last name provided, and we were unable to find any order placed under your name.

If you did place an order with us, please provide your order number or the email address used at checkout so we can investigate further and assist you as quickly as possible.
We want to reassure you that our customers are receiving their orders, and the situation you’ve described does not reflect the experience we provide.

We take all feedback seriously and are committed to resolving any genuine issues. Looking forward to hearing from you.

Best regards!

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