Kidsroom.de Reviews 788

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered 2 bedding sets for my granddaughter room said was in stock same day sent email saying out of stock awaiting on stock, money was taken from bank. These items were ordered in November and still... See more

Rated 5 out of 5 stars

The only place that would sell and ship my baby high chair to Australia. Everything went seamlessly and I received tracking straight upon courier pickup. They also kept my order until my chosen colour... See more

Company replied

Rated 5 out of 5 stars

I've ordered twice from Kidsroom.de and I can safely say that the process has been great. I've chosen them specifically because of their competitive prices - I have ordered a crib, the ISOFIX for my... See more

Company replied

Rated 5 out of 5 stars

This sight Is honest and authentic! Had a big RECARO order with them and received it in two shipments as mentioned when purchased; biggest advice order ahead of time as the shipping date online is in... See more

Company replied

Company details

  1. Baby Store

Written by the company

An extensive range of baby merchandise can be found at kids-room.com, the baby and children’s online outfitters shipping to worldwide destinations.


Contact info

3.7

Average

TrustScore 3.5 out of 5

788 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 2 bedding sets for my…

Ordered 2 bedding sets for my granddaughter room said was in stock same day sent email saying out of stock awaiting on stock, money was taken from bank. These items were ordered in November and still nothing. I’ve requested a refund and a week later haven’t had any reply, never order from this company appalling.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Although there was a fault with the product (not the kidsroom fault) and I had to return and have a new one sent out. Melanie went our of her way to help me as much as she could. Amazing service and great communication

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding communication throughout…

Outstanding communication throughout shipment. Excellent availability of items - officially my go-to for our for all our crib/car seat items, etc. thank you for the high quality product (Britax Römer car seat and base)!

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service

Reliable service, trusted products, in addition international shipping! They are the best.

July 27, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

Thank you very much for the nice review. We are glad that you are satisfied with your ordering process.

Rated 5 out of 5 stars

Sturdy and well made - arrived on time …

I have had issues with international purchases of late but the package arrived on time as scheduled. The suitcase is sturdy and well made especially as it’s a ride-on, this was the most important factor.

July 15, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

We are very pleased that you like the item you ordered. We would be very pleased if you visit us again soon to see the performance and quality for yourself.

Rated 5 out of 5 stars

I recommend 100% …

Fantastic product fantastic price super fast shipping can’t fault them I recommend 100%

July 20, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

We appreciate your positive feedback. Please feel free to convince yourself of service and quality again.

Rated 5 out of 5 stars

Product price was great

Product price was great. But shipping a little expensive and came in additional packaging, with box almost triple in size of original box. Anyway giving 5 stars as it was still chip for a brand new product.

July 12, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

Thank you for your kind review. Please feel free to visit us again.

Rated 1 out of 5 stars

Shipping

Shipping

I paid for door to door delivery but then received an email saying parcel could not be delivered to home address on first attempt and would be sent to nearest postal branch. So I went to postal branch but they did not receive the parcel and said it could not be delivered to our home address due to oversize. So I had to drive all the way to the airport to pick it up myself. I ordered a similar product a couple of years ago and delivery to my home address was no problem. So I am quite disappointed having paid over 70 Euros for shipping and then had to pay extra in gas/ time to pick it up myself at the airport

July 14, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

We are very sorry that you could not receive your order at the front door as usual.
In fact, due to the greetings of the consignment, customers are now and then requested to collect directly from the airport. We also inform about this on our website. Unfortunately, we have no influence on how the parcel is delivered. Nevertheless, we hope that the contents of the parcel were to your satisfaction and that you will enjoy it.

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt reply when need. Faster delivery than expected and best pric.

July 14, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

Thank you for your kind feedback. We appreciate your satisfaction. Please feel free to visit us again at any time.

Rated 5 out of 5 stars

Good shop

Good shop, fast delivery.

June 24, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

Thank you for your kind feedback. We appreciate your satisfaction. Please feel free to visit us again at any time.

Rated 5 out of 5 stars

Legit

Legit. Everything went as expected. Relatively low cost and fast international shipping.

July 10, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

Thank you for your kind review. Please feel free to visit us again.

Rated 5 out of 5 stars

Great product

Great product. Reallyvfast delivery and reasonably priced to thank you.

July 4, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

Thank you for your kind feedback. We appreciate your satisfaction. Please feel free to visit us again at any time.

Rated 4 out of 5 stars

The overall experience is good

The overall experience is good. The shopping is fast, yet it got delayed at customs due to some unclear labeling of the package.
I would suggest the label can be more clear to each item purchased so it will be more clear to the customs.

June 26, 2023
Unprompted review
Kidsroom.de logo

Reply from Kidsroom.de

Thank you very much for your kind feedback and we take note of your comment to improve our shipping quality. We would be very happy to welcome you again as a customer to convince you of our service and quality.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look