Been trying to ring and no one picks up no idea why you've advertising pokemon cards and all sorts and not been able to take orders should be out of stock if thats the case, regardless ive got over... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
been trying to order for a few weeks but keeps saying we aren’t processing new orders as moving to new premises don’t know how long this will take very frustrating
Company replied
I tried to order some Pokemon cards but you opening your new website
Company replied
For anyone looking for Pókemon! This website still shows up in stock and on google but its defunct since 2022!! BEWARE
Company replied
Company details
Written by the company
Kids Dream is a family run business that started in 2016. The store offers a wide range of carefully selected toys and products that you won’t normally find on your local high street. All of those are meticulously sourced and rigorously tested, often by our own little helpers, before being added to the shop. Kids Dream is determined to only market those products that we would be happy to buy for our own family. As a result, by browsing through the website, you will be able to find a range of unique, competitively priced products that are guaranteed to bring more fun and joy to families. Kids Dream are moving forward to bringing in a wider range of Eco friendly recycled and sustainable products alongside learning and educational toys, and some Sensory products after having the experience of sensory needs with their own children and understand the importance of having a provider of quality products to help support a wide spectrum of parental needs, to engage and excite and capture the imagination of the children of a highly over stimulated modern world. Everyone likes something slightly different and unique right?... Kids Dream literally has something for everyone! Here at Kids Dream we take customer service very seriously and feedback is important to us. If you feel we have provided a good service and you are happy with your purchase please leave us a positive review. If you have any queries or suggestions please do not hesitate to contact us. We love to hear from our customers!
Contact info
Low Farm, Spring Lane, Folkingham, Sleaford, Lincolnshire, NG34 0SJ, NG34 0SJ, sleaford, United Kingdom
- 07539077142
- admin@kidsdream.co.uk
- kidsdream.co.uk
1.4
Bad
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a wonderful little company
Such a wonderful little company! Unique good quality toys with the addition of next day free delivery just what you would want from a company. Becki was so helpful along the way, quick responses and A wonderful lady to speak too. Don't hesitate to buy from these guys they really are credit to online shopping! I’ll be ordering again, third time this week 👍🏻
May 17, 2020
Unprompted review
Reply from Kids Dream
Dear Afsham
You are a very valuable customer and really appreciate your lovely words. This means so much to us it truly does and without wonderful people like you, we wouldn't be where we are today. Enjoy your tool boxes and little helpers around the house 🙂
Take care
Becki
Impressed!
This was one of the best online experiences I’ve had. Becky is incredibly responsive and, without hesitation, accommodated a request I made. She shipped the purchase the same day and I received it very quickly. Top notch.
May 13, 2020
Unprompted review
Reply from Kids Dream
Hello Jc
Thank you so much for taking the time to review your shopping experiences at Kids Dream, this means so much. It is so important to us that our customers are always happy when they shop at Kids Dream. Shipping times were great considering the nightmare we are having right now, which we are so pleased about as we are aware of delays with some international shipments.
Enjoy your new little monkeys.
Take care
Becki
5+ Star Customer Service
Cannot fault the customer service provided by the people at Kids Dream, 5+ stars! They kept in regular contact with updates and it felt like I was receiving a very personal service, rather than a generic one. I look forward to shopping with them again very soon!
May 13, 2020
Unprompted review
Reply from Kids Dream
Hello Mrs Laing
Your very kind words have really brightened up a very rubbish day at Kids Dream and cannot thank you enough for your patience and understanding at this difficult time for us all. We are so glad you will return to shop at Kids Dream very soon. Our customers are so important to us and without you, we wouldn't be where we are today.
We have complete faith in our customer service, that even when things do not always go quite to plan, we can still offer a positive shopping experience at Kids Dream.
Take care
Becki ❤
Amazing service
Amazing service. Next day delivery even in the middle of a pandemic. Love my purchase also.
May 12, 2020
Unprompted review
Reply from Kids Dream
Hello Victoria
Thank you so much for your kind words, we have to thank Fedex for their wonderful service throughout this nightmare! We are so glad you are happy with our purchase and service, it means so much to us when customers take time to leave us feedback and most importantly you are happy with your Little Dutch rainbow toy.
Take care
Becki Kids Dream
Reply from Kids Dream
Hello Charlotte
Thank you so much for taking the time to review your purchase and service, this means so much to us as we always try to provide the best service possible for our wonderful customers. We are so glad your little girl loves her toolbox, now she will be able to help you with DIY around the house 🙂
Take care
Becki Kids Dream.
Super speedy delivery and beautiful…
Super speedy delivery and beautiful packaging.
May 6, 2020
Unprompted review
Reply from Kids Dream
Hello Katie
Thank you so much for your kind words and sharing some lovely videos with us, this really means so much. We are so glad you love your purchase and happy with our service.
Enjoy your rainbow.
Take care
Becki
Fast response!
Great communication, very fast response, dispatch and delivery. Excellent price! Highly recommend
April 23, 2020
Unprompted review
Reply from Kids Dream
Hello Lauren
Thank you so much for taking the time to write such a lovely review, this really means so much to us and we are very grateful for the recommendation too. We work really hard to ensure customers are happy with our service.
Take care and stay safe.
Becki Kids Dream.
Aiden 3 Level garage
First class service from start to completion.
Delivery was very fast.
Would definitely use this supplier again.
Owner was very helpful and informative for the toy I was purchasing.
I bought the Aiden 3 Level garage which is very solid and gives great pleasure to my grandson.
April 23, 2020
Unprompted review
Reply from Kids Dream
Hello Mrs Cassidy
Thank you so much for taking the time to review your purchase at Kids Dream, this really means so much receiving such positive feedback, we are so pleased. Most importantly to us that our toys are very well received by children. We really hope your Grandson has hours of fun playing with his Aiden garage. Take care and stay safe at this very difficult time.
Kids Dream are really a dream to order from!
Kids Dream provide fantastic toys and they come incredibly quickly and beautifully and individually wrapped. I contacted their customer service and they got back to me so quickly and were really helpful. Would definitely order from again! Thank you!!
April 18, 2020
Unprompted review
Reply from Kids Dream
Hello Josh
We are overwhelmed by your lovely words, this really means so much to us! Thank you so much. We are so pleased you are happy with your purchase and gift presentation as we always try our best to make sure our wonderful customers are happy with our service.
We hope the recipient loves her gifts and has hours of fun with them.
Take care
Becki Kids Dream.
Ordered and arrived in a couple of days…
Ordered and arrived in a couple of days beautifull wrapped very easy to order. Havent opened yet as a 1st birthday present and so besutifully wrapped its saving me a job. Thank you.
April 16, 2020
Unprompted review
Reply from Kids Dream
Hello Pauline
Thank you so much for your kind words, this has made our day! ❤ We really appreciate customers taking the time to review their purchase and service at Kids Dream. We work really hard to ensure everyone is happy. We hope the recipient has many hours of fun playing with their new toy.
Take care
Becki Kids Dream
Excellent Customer Service
I ordered some Doudou et Compagnie Rabbit Booties from Kids Dream which are lovely quality and so cute. I would highly recommend this company for excellent customer service and fast delivery.
April 9, 2020
Unprompted review
Reply from Kids Dream
Hello Judith
Thank you so much for taking the time to review your purchase at Kids Dream, it means so much to us receiving customer feedback.
Enjoy your purchase.
Becki Kids Dream.
I’m so happy I found this little gem of…
I’m so happy I found this little gem of a business. Beautiful children’s gifts and toys, friendly service, quick dispatch but what impressed me the most was their personal touch with the packaging. Will be buying from here again. Highly recommend!
December 7, 2019
Unprompted review
Reply from Kids Dream
Hello.. Wow thank you so so much for your kind words, we were very happy to open our emails this morning to this positive feedback. It is so lovely to have our service recognised, really makes it so worth while going the extra mile for you all. We really work hard to ensure our customers are always happy and can't thank you enough for taking the time to write such wonderful words. Have a lovely Christmas Becki Kids Dream.
House bookshelf
Best service I have received in a long time, thank you. Item was scuffed and damaged due to delivery however kids dream was very helpful and managed to sort everything out for me without giving me a hard stressful time. I had just moved and already was stressed with the move and trying to unpack and sort my granddaughters room for when she visits. Thanks again we appreciate the quality of service.
Kind regards
M Rockett
November 22, 2019
Unprompted review
Reply from Kids Dream
Hello
Thank you so much for taking the time to review our service following receiving a substandard product. We work really hard to ensure our customers are always happy and glad it shows if issues ever arise we deal with it efficiently and effectively to our customer satisfaction which is so important to us. Also at such a busy time you have found the time to leave a lovely review. Our customers really are important to us at Kids Dream and pleased your replacement arrived without delay. Kind regards Becki.
Reply from Kids Dream
Hello and thank you so much for finding the time to leave us a lovely review, we always try our hardest to ensure customers are happy with our service and products, this really means a lot to us at Kids Dream. Have a lovely day Becki.
Great service
October 30, 2019
Unprompted review
Reply from Kids Dream
Thank you so much for taking the time to review our service, customer feedback is so important to us at Kids Dream. We really appreciate your custom. Kind regards Becki Kids Dream.
An absolutely gorgeous shop
An absolutely gorgeous shop, fantastic contact and better still fab prices, will definitely be using them again x
September 26, 2019
Unprompted review
Reply from Kids Dream
Hello Samantha, thank you so much for taking the time to review Kids Dream, this really means so much to us, really lovely words! We do work really hard to ensure our customers are happy with our service and purchases. Thank you so much for returning to Kids Dream, we love repeat custom. Kind regards Becki.
Good customer service
The item I ordered was out of stock but the customer service was excellent and they replaced the item with a similar one 1/2 price and included a free gift.
August 15, 2019
Unprompted review
Reply from Kids Dream
Hello Kathryn, thank you so much for taking the time to leave us a review. We take customer service very seriously at Kids Dream, we very rarely have issues arise but in the unfortunate event something isn't right with individuals orders, that we are able to deal with problems efficiently and to the satisfaction of our customer is the most important thing. We hope you choose to shop at Kids Dream again soon. Kind regards Becki.
Lovely item fast delivery good…
Lovely item fast delivery good communication Thankyou x
August 3, 2019
Unprompted review
Reply from Kids Dream
Hello Barbara thank you so much for taking the time to write a lovely review, it really means so much to us at Kids Dream. We are pleased you are happy with your purchase and service provided. Kind regards Becki.
Excellent item cannot wait now until…
Excellent item cannot wait now until the wee lady old enough to fit init
July 1, 2019
Unprompted review
Reply from Kids Dream
Hello we really appreciate your lovely review thank you so much, it means so much to us at Kids Dream that customers are happy with their purchase and service provided. Kind regards Becki Kids Dream.
Love it
Wow. Recieved my granddaughters chair yday and was so pleased with it as was my little 9 month old grandaughter ivy. Thank you so much x
June 28, 2019
Unprompted review
Reply from Kids Dream
Hello and thank you Michelle so much for your kind words it really means a lot to us to receive honest feedback about our products and service. All our customers are so important to us and work really hard to ensue you are always happy. Glad Ivy is enjoying her new gift. Kind regards Becki Kids Dream.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.