We have used Jack and the team several times now, Jack is friendly, professional and transparent about what work needs doing. Always great quality work too! Our go to for any plumbing work :)
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jack and his team have been fantastic - real experts, and very professional and friendly. From tracking down and fixing any number of problems with the central heating system we inherited to installin... See more
The cold water mains connection behind our washing machine leaked badly. A neighbour recommended Jack. I called him at 5pm and he was with us by lunchtime the next day. He identified the leak, explain... See more
Newly moved into our home, the washing machine had broken! Bought a replacement and needed the unit plumbed in. Not knowing anyone in the area I researched and saw Jack was highly recommended. Rang... See more
Company replied
Company details
Information provided by various external sources
We are a family run business based in Pulborough, West Sussex. Jack has been working as a qualified plumber since 2010. We are on the Checkatrade.com website where customers have left comments regarding our previous work. We offer full plumbing and heating services throughout the Sussex area as well as parts of Hampshire and Surrey. Our service offering includes Boiler installation, repairs and Servicing for all makes and models, Heating repairs and upgrades, Landlord Gas Safety Certificates, Bathroom Refurbishments, Condensing Boiler Replacements and unvented hot water systems. As an accredited installer we highly recommend Worcester boilers for their quality, reliability and efficiency but most of all their guarantee (10 Years). If you need a new boiler please get in touch to discuss your needs. Gas and water installations should always be carried out by a qualified professional because even a small fault can cause considerable damage. For more information or a free no obligation quote please call us on 07590 414 641 or if you prefer you can email us.
Contact info
1 The Moat, RH20 2DJ, Pulborough, United Kingdom
- +447590414641
- jack@kidwellplumbing.co.uk
- kidwellplumbing.co.uk
4.7
Excellent
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Jack arrived on time, straight on the job, very courteous and didn’t mind my annoying dogs barking at him! Well priced, highly recommend to anyone!
March 20, 2024
Unprompted review
Emergency fix to w/m connector
The cold water mains connection behind our washing machine leaked badly. A neighbour recommended Jack. I called him at 5pm and he was with us by lunchtime the next day. He identified the leak, explained how it had happened and fixed it. He also shortened the pipe so the isolation valve is now easily accessible. He is very pleasant, efficient, tidy and has great communication skills. Highly recommended
March 14, 2024
Unprompted review
From the moment I contacted the firm to…
From the moment I contacted the firm to discuss the problems I was having with my central heating Jack and Ash were efficient, courteous and helpful.
Ash carried out the service very efficiently and professionally. He is a very tidy worker
The result is that the the systen is much more efficient and the flat is warmer.
November 21, 2023
Unprompted review
Superb Service
Have used kidwellplumbing for a number of years and always found to be reliable and reasonable. Got home the other day to discover no hot water. Too late to ring so I sent a text. To my amazement Jack was knocking o the door at 9am the following morning. He had reasoned we were a bit of a priority and bumped us up his list. An hour later saw the fault diagnosed and a faulty valve replaced. Superb service from a real professional.
October 25, 2023
Unprompted review
Very happy customer!
Prompt and clear response to all communication, fair price and exemplary work plus excellent clean up afterwards! No hesitation in recommending Jack.
August 14, 2023
Unprompted review
Excellent service.
Very helpful, responsive and highly professional in his approach. As always jack planned and provided excellent service - highly recommended.
April 20, 2023
Unprompted review
Exemplary work
Exemplary work. Clean thorough and caring, Jack and Ash were highly professional. They worked a twelve hour stint to ensure that thework was carried out to the higest standard and thet we were left warm and safe.They reconfifured our whole hot water system including improvements to our central heating.
We are delighted with their work and recommend Jack Kidwell without reservation.
November 29, 2022
Unprompted review
Outstanding professionalism
From my initial call making an enquiry to the 'sign off' the whole experience and professionalism was outstanding. Jacks advice and work was of the highest quality. We love our new heating system, so quite and powerful!
November 10, 2022
Unprompted review
Reply from Kidwellplumbing
Really glad to hear you're happy with the new boiler and system. Thanks for the review.
Installed outside taps
This is not the first time that Jack has completed work for me and I would recommend him whenever I can. He is professional, efficient, tidy, reasonably priced, explains clearly and keeps me informed. He has a great understanding of older and newer plumbing, previously fixing both my underfloor heating and downstairs toilet.
February 11, 2022
Unprompted review
Jack has done a number of jobs for us…
Jack has done a number of jobs for us now, including fitting a new boiler, hot water tank, thermostat and some radiators. We wouldn’t consider calling anyone else. If you’re looking for a plumber, Jack is your man
January 31, 2022
Unprompted review
First class plumber
Two repair tasks undertaken with this firm's usual expertise and thoroughness. Very pleased, can recommend without hesitation.
November 12, 2021
Unprompted review
Boiler service
Really friendly team, quick, tidy and knowledgeable. Will defo use again and highly recommend.
February 1, 2021
Unprompted review
Replacing a shower mixer bar
We ran into a problem replacing a shower mixer bar, and got in touch with Jack to see if he could come to look at it and fix it. After sharing some photos it turned out to be a very simple issue and Jack advised a fix over email. We really appreciated this, as he could have easily come to see us and charged us instead. We'll be giving Jack a ring when we have a real problem to deal with.
September 17, 2020
Unprompted review
Reply from Kidwellplumbing
Hi Henry,
Thanks for your review. Happy to hear you were able to fix the issue with my advice, always happy to help with any further issues.
Very reliable, courteous and well priced.
I have called upon Jack’s services a few times now; I find him to be one of the most courteous, responsive and helpful plumbers / heating engineers in the area. He has fixed the central heating timer, serviced the boiler and attended to burst pipes.
June 8, 2020
Unprompted review
Jack was able to come out at short…
Jack was able to come out at short notice to fit us with a new boiler. Very efficient and thorough, we are very happy with the new system he recommended. Polite and friendly service.
April 10, 2020
Unprompted review
Excellent service at a very reasonable…
Excellent service at a very reasonable price. We had to call Jack out on a very cold February night, due to a faulty valve on our boiler. The fault was identified quickly, a spare part sourced And fitted the following day.
March 2, 2020
Unprompted review
Reply from Kidwellplumbing
Thanks for the review. Always happy to help.
Great service from Jack at Kidwell…
Great service from Jack at Kidwell Plumbing & Heating. Arrived punctually, answered some questions I had very thoroughly and carried out my boiler service with no fuss, no mess.
I highly recommend this company.
January 20, 2020
Unprompted review
Reply from Kidwellplumbing
Thanks for the review mark. Glad you like the service.
Jack is really excellent
Jack is really excellent. He has done several jobs for us including new radiators around the house, boiler servicing, new gas pipe work for our calor gas dining room fire, new ball valve etc.
Very organised and professional.
Highly recommended
August 7, 2019
Unprompted review
Thoroughly Professional - 5 Stars
5 stars: Excellent Service. Thoroughly Professional. I would recommend Kidwell Plumbing & Heating to anyone without any reservation at all.
March 27, 2019
Unprompted review
Highly recommend
Jack was quick, honest and efficient and I would highly recommend him.
March 20, 2019
Unprompted review
Reply from Kidwellplumbing
Hi Fiona,
Thank you for your feedback. Much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.