Kiehls Reviews 

passed by the Kiehl’s shop at Magasin (Kongens Nytorv) today.
There were two girls working, but they were very busy chatting with each other.
I asked if I could get the free skin test they were advertising on a poster in the store.
They replied, "That's for customers who are planning to buy products."
I said I would like to hear more about the products first, and they asked, "Are you planning to buy?"
I responded, "It doesn’t really sound like a free test then."
They simply continued their conversation, apparently too busy to assist.
Maybe you should consider updating the poster — it’s not really a free test if you have to commit to buying something.

Consistently don’t ship the purchased poesucta or the “gifts”. Fraud.

18/11 bestiller jeg for kr. 1.400,- på Kiehls.dk. Jeg modtager aldrig en ordrebekræftelse, men 21/11 hæver de pengene på min konto. Jeg giver dem et par dage, sender en mail som jeg ikke får svar på. Ringer så 28/11 og får at vide at min ordre er annulleret! Meget underligt eftersom de har hævet pengene. Jeg får pengene retur 30/11 - men virkelig ikke i orden. Jeg fik følgende svar på min skriftlige henvendelse d. 1/12:
Thank you for contacting us and for the interest you have in Kiehl's.
You are asking for information regarding your order n°KIE5624855 from the 23/11/2022 for an amount of 1407.00 DKK because you have not received a confirmation email.
After checking, it shows that your order has not been taken into account in our system.
Please note that we have issued the refund of your order for an amount of 1407 DKK.
We recommend that you clear your browser, cache and cookies, in other words, delete your browsing history.
When this action is not performed regularly, it causes loading problems and can be the cause of malfunctions on the payment interface.
After this operation, we invite you to close and restart your browser and place a new order on our website.
The payment should then be successful.
We apologize for the inconvenience and thank you for your patience.
Should you have any further questions, please do not hesitate to contact us.
We stay available by phone at 89 87 09 40 from 8am to 6pm from Monday to Friday.

Sikke en gang bras at skrive tilbage - jeg har yderligere skrevet en mail, men må se om jeg får svar.
JEG HANDLER ALDRIG MERE PÅ KIEHL´S egen hjemmeside!!!!

I did order again from the official website. They had 20%off, and extra samples. No problem with my order at all.

It's my miracle cream ;) It is always my first option to repair my face.

Terrible customer service for problems with orders. I ordered products and I only received the order confirmation and no further information even after a few days. I tried contacting customer service via the form as the phone line is not working and I also tried calling the only phone that was working and I called Loreal group who unfortunately could not help me but tried to reassure that I will receive my order.
It took more than a week since I ordered to get an answer that the order is ready to be shipped and the email came in german even though I ordered from Denmark and contacted them in English. I still don't know where my order is and when and if I'll receive it. I understand that we are going through hard times now and I don't mind waiting longer for my order to come, but don't leve your customers in dark as it can be really frustrating! I never had problems with Kiehls in other countries, but even in physical shop in my city, they are not very helpful as I am a student and they treat me differently than other clients.