Order #204550 - So, the "feel stars", some of them are just the basic model with a name stamped on. Natalia Starr & Nicolette Shea , were on sale for £15 each, sounded like a good deal... w... See more
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I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibilit... See more
Company replied
After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purcha... See more
Company replied
Very helpful and quick to respond, great support. I made a mistake when placing my order and had it canceled by writing to support. They responded very quickly and acted immediately. Simply top notch.... See more
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Company details
Written by the company
At Kiiroo, we design award-winning interactive pleasure products that bring people closer—wherever they are in the world. As pioneers in teledildonics and intimacy tech, we combine smart engineering with sleek, body-safe design to create toys that respond in real time to touch, movement, and connection. Whether you're exploring solo pleasure or shared experiences with a partner, our products are built to enhance intimacy and deepen connection. With global shipping, secure ordering, and a dedicated customer care team, we’re here to make your experience smooth, safe, and satisfying from start to finish. Kiiroo is proudly based in Amsterdam and trusted by hundreds of thousands of customers worldwide.
Contact info
De Boelelaan 7, 1083 HJ, Amsterdam, Netherlands
- +31207371194
- info@kiiroo.com
- kiiroo.com
3.5
Average
311 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Best case, the sales are a scam, base models as "feel stars"
Order #204550 - So, the "feel stars", some of them are just the basic model with a name stamped on.
Natalia Starr & Nicolette Shea , were on sale for £15 each, sounded like a good deal... when they got here they were identical other than the packaging and the name stamped on them. They also did not look like the pictures on the site. They looked identical to the base model thats not listed as a "feel star".
I did also get another in the same order for the standard price £40 or somethnig, this one was actually not the "base model".
Best case scenario its the sales that are a scam. Worst case, some of these "feel stars" are scam even if they are not on sale.
Ripped off!
November 14, 2025
Unprompted review
Reply from Kiiroo
Dear John,
Thank you for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet expectations.
The FeelNatalia Starr and FeelNicolette Shea strokers you purchased are from the first generation of our FeelStars range. At the time they were released (2021), the outer designs were not as intricate and visible as the strokers we create today. Since then, our design and production processes have evolved significantly, and newer models feature more pronounced external detailing and overall refinement—this evolution is also reflected in the price difference.
These particular units were offered at a heavily reduced price as end-of-life stock. That said, we completely understand your frustration if the products appeared too similar or didn’t align with what you expected based on the product images.
This is certainly not the experience we aim to deliver, and we’d really like the chance to help. If you believe the items you received may be defective or not as expected, please contact our Support Team at info@kiiroo.com with a few photos of the units. We’ll be happy to review them and discuss suitable replacement options.
We appreciate you raising this and hope we can resolve it for you.
Kind regards,
Team Kiiroo
The support is top notch
The support is top notch! Best expirience I had in a long time! Quick replies, friendly and competent!
January 28, 2026
Unprompted review
Reply from Kiiroo
Dear Customer,
Thank you so much for your kind words!
We’re really happy to hear you had such a great experience with our support team.
Thanks for taking the time to share!
Warm Regards,
Team Kiiroo
Noisy mechanical problems at low speeds, but great customer service resolution
I was impressed by the fast delivery of my Keon, and the included gift was a nice touch. But the excitement ended quickly: the device arrived Dead on Arrival with a unhealthy mechanical grinding and screeching noise (especially at low speeds ~7%) and unstable Bluetooth.
I provided clear video and high-res audio evidence as requested, but support dismissed it as "consistent with expected behaviour" and claimed 60-80 dB is normal for male sex toys.
For a premium-priced intimacy product, a mechanical failure from day one raises serious safety concerns (potential injury during use). Kiiroo tried to dodge with hygiene seal lectures, ignoring EU warranty rights (§§ 434, 437, 440 BGB in Germany). I'm still waiting for a proper refund and also currently in the process of preparing a chargeback through my Bank.
Update: After speaking with support, we came to a solution for both sides. For me, this solves the issue completely.
January 14, 2026
Unprompted review
Reply from Kiiroo
Dear Lo,
Thank you for taking the time to share your experience; we’re genuinely sorry to hear the Keon didn’t meet your expectations.
Our team has reviewed the video and audio files you sent and, based on that evidence, they were unable to confirm a mechanical fault or abnormal operation. Keon is a motor-driven device and some operational sound is expected, especially at lower speeds where motor/drive components can be more noticeable. For that reason, typical operating noise can fall within the 60–80 dB range, which is common for this type of product.
On the hygiene seal point: our products are shipped with tamper-evident outer packaging (the sealed outer box). This seal is designed to be irreversibly broken upon opening and is treated as the relevant hygiene seal. The inner plastic film/bag is packaging protection and isn’t intended to function as the hygiene seal.
We absolutely understand that you expected a different experience. While we cannot approve a refund when we can’t verify a defect, we do want to help you get to a satisfactory outcome. If you’re open to it, please reply to our support teams email from earlier today and they’ll re-check everything with you and explore the best next steps.
Kind regards,
Team Kiiroo
Good customer care and support
I bought the Spot toy in May but started using it around June. My usage wasn’t consistent because of what I was using it for, and I didn’t use it at all in August and September. When I finally started using it again in November, I noticed it was going off by itself. The app was also crashing a lot, and several functions weren’t working properly.
I contacted Kiiroo to report the issue, and honestly, I was surprised by how they handled it. I initially thought that because of my location and country(Africa), they might not take my complaint seriously but they did. Since it hadn’t been up to a year I bought the toy, they even arranged a replacement for me which is currently being shipped to me.
Their customer service is very patient, responsive, and supportive. I’m genuinely grateful for the experience and will continue to purchase my Spot toys from Kiiroo.
December 2, 2025
Unprompted review
Reply from Kiiroo
Dear AmaAmivie,
Thank you so much for taking the time to share your experience, it truly means a lot to us.
We’re really sorry you ran into those issues with your Spot, but we’re glad we were able to support you and get a replacement arranged.
It’s especially important to us that all customers feel heard and taken seriously, no matter where they’re located, so your words really resonate with our team. Thank you for trusting us and for your patience throughout the process.
We hope your new Spot brings you nothing but great experiences (light up your night with the Spot-lights ;) )
Please don’t hesitate to reach out if you ever need anything, we’re always here to help.
Have a happy holiday,
Team Kiiroo
The customer service team is quick
The customer service team is quick, friendly, and very helpful.
December 19, 2025
Unprompted review
Reply from Kiiroo
Dear Henry,
Thank you so much for the 5-star review! We’re thrilled to hear our customer service team was quick, friendly, and helpful. We really appreciate you taking the time to share your experience.
Have a wonderful holiday season,
Team Kiiroo
I’ve been receiving help and…
I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibility to purchase items at a discount, even if the discount period has already ended. They have never ignored even my most repetitive or annoying questions. I am very satisfied with the support — thank you very much.
December 11, 2025
Unprompted review
Reply from Kiiroo
Dear Karim,
Thank you so much for your kind and thoughtful review! We’re really happy to hear that our support team has been able to help you consistently and answer all of your questions. We truly appreciate your patience and trust, and we’re glad we could assist you even beyond standard promotions when possible. Your satisfaction means a lot to us, and we’ll always do our best to provide fast, friendly, and thorough support. Thanks again for taking the time to share your experience!
Warm regards,
Team Kiiroo
Order placed on 30/11/2025 still no news!
Order placed on 30 November 2025. Since then, no news, no shipping label was created and no answer to my emails.
But they say 1 to 3 days delivery...
Will write a better review if my order arrives someday....
November 30, 2025
Unprompted review
Reply from Kiiroo
Dear Richard,
Thank you for bringing this to our attention, and we're truly sorry for the frustration caused by the delay and lack of updates.
We've looked into your order and can confirm that the item you purchased is temporarily out of stock in Australia due to an unexpected restocking delay. The good news is that new inventory is on the way, and we expect to ship your order next week. We’ve also reached out to you directly via email with an apology and a voucher for the inconvenience.
We appreciate your patience and understanding, and we’re committed to getting your order to you as quickly as possible.
If you have any additional questions, please don't hesitate to get back into contact with us!
Warm regards,
Team Kiiroo
I reached out to customer service for…
I reached out to customer service for help with my order and they responded quickly and were super nice! They fixed my issue easily. I would highly recommend!
December 3, 2025
Unprompted review
Reply from Kiiroo
Dear Rob,
Thank you so much for your review!
We’re thrilled to hear that our customer service team was able to help you quickly and kindly. Your recommendation means a lot to us. If you ever need anything else, we’re always here for you!
Warm regards,
Team Kiiroo
Concise customer service
Concise customer service, incredibly helpful and nice too.
November 14, 2025
Unprompted review
Reply from Kiiroo
Dear Customer,
Thank you so much for the 5-star review and compliments to our Support team.
We're really glad to hear that you found our customer service concise, helpful, and friendly.
If you ever need anything else, we're always here for you!
We hope you enjoy your new Kiiroo products!
Warm regards,
Team Kiiroo
Very helpful and quick to respond
Very helpful and quick to respond, great support. I made a mistake when placing my order and had it canceled by writing to support. They responded very quickly and acted immediately. Simply top notch. I hope they stay that way. They are also very friendly, nothing to complain about. Personally, I would even give them 10/5 stars.
November 3, 2025
Unprompted review
Reply from Kiiroo
Dear Nomed,
Thank you so much for your amazing review!
We're thrilled to hear that our support team was able to help you quickly and efficiently. Mistakes happen, and we’re always happy to make things right as fast as possible. Your kind words and 10/5-star energy truly made our day!
We’ll keep working hard to provide top-notch service every time.
Warm regards,
Team Kiiroo
Kiiroo PowerShot is AMAZING!!
I ordered the PowerShot and there was a slight delay in my order being dispatched due to customs holding Kiiroo’s stock but it was well worth the wait because the PowerShot feels amazing I love the strong vibrations and the ability to change the vibration settings I’ve never came so much when using a toy and I look forward to getting the case to use it with the Keon as well. The packaging was discrete as always just a plain cardboard box with an Evri sticker on and customs declaration which just says ‘Novelty Item’ so no one knows what’s inside you’ve been ordering which is great. When I opened the box I loved the packaging the PowerShot is in and the little storage case it comes with. Thank you Kiiroo you have smashed it again and I will be back for more products very soon!!
October 17, 2025
Unprompted review
Reply from Kiiroo
Dear Mason,
Thank you so much for your amazing review! 💙
We’re thrilled to hear that you’re loving your PowerShot, and we truly appreciate your patience with the delay at customs. Knowing that it was worth the wait makes our day!
We put a lot of care into the design, performance, and discreet packaging of our products, so it’s fantastic to hear your feedback on all those details. Enjoy exploring all the vibration settings and app functionalities and we can’t wait for you to try it with the Keon in a few months too!
Thanks again for your support and kind words — we can’t wait to have you back for your next Kiiroo experience.
Warm regards,
Team Kiiroo
My package was lost in transit and the…
My package was lost in transit and the customer service was incredibly kind, thorough and swift with tracking down my order- realizing it was lost and sending me another. Thank you for being so diligent and helping me out!
September 11, 2025
Unprompted review
Reply from Kiiroo
Dear Si,
Thank you so much for your kind words and 5-star review!
We're so sorry your original package went missing, but we're thrilled to hear that our team was able to resolve the issue quickly and get a new order to you.
We truly appreciate your patience and understanding throughout the process. We’ll be here anytime you need support again — thank you for being part of the Kiiroo community!
Warm regards,
Team Kiiroo
order #198063 my order is ment to be…
Even if it qas late everything was there i. The box and works perfectly
August 27, 2025
Unprompted review
Reply from Kiiroo
Dear LDhero,
Thank you for contacting us and bringing this to our attention.
Your order is currently within the standard shipping timeframe, however we understand your concern, as the tracking has not been updated for a few days now.
Please note that tracking updates for international shipments may take a little longer to appear. In the meantime, our Support Team has reached out to the carrier to request an update on the shipping status of your order.
We’ll be in touch by email as soon as we receive further information from them.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Warm regards,
Team Kiiroo
Wonderful customer service
Wonderful customer service, damaged product. Their first response was to offer a free replacement without any fuss at all. Even offering free bonus item for the inconvenience. 10/10
August 21, 2025
Unprompted review
Reply from Kiiroo
Dear Jonathan,
Thank you so much for your kind words and 5-star review!
We’re delighted to hear that our customer service team was able to resolve the issue quickly and make things right for you. Your satisfaction means the world to us, and we truly appreciate your patience and understanding. Enjoy your replacement (and bonus item 😉), and please don’t hesitate to reach out if you ever need anything else.
Warm regards,
Team Kiiroo
Hello
Hello, i am very pleased of the profucd KIIROO, very fast shipment very nice suport team when i got back to them for help. I will be back for more .
Thank you! 🙏
5 stars
July 30, 2025
Unprompted review
Reply from Kiiroo
Dear Gia,
Thank you so much for your kind words and glowing 5-star review! We’re thrilled to hear that you’re happy with your Kiiroo experience!
It truly means a lot to us!
We’re always here whenever you need us, and we absolutely look forward to welcoming you back again soon.
With gratitude,
Team Kiiroo
No response whatosever
Order on monday july 21 2025. Since then, no news, no shipping label was created and no answer to my emails.
But they say 1 to 3 days delivery...
Will write a better review if my order arrive someday....
Order # 196451
July 25, 2025
Unprompted review
Reply from Kiiroo
Dear David,
Thank you for your feedback, and we're genuinely sorry for the delay and any frustration caused. We completely understand how disappointing it can be when expectations around delivery and communication aren’t met.
We’re happy to let you know that your order has now shipped, and our support team has sent a confirmation email with tracking details to your inbox. If you haven’t seen it yet, please check your spam or promotions folder just in case.
We appreciate your patience and hope your Kiiroo experience will soon turn around once your order arrives. If there’s anything else we can assist you with, feel free to reply to the email or contact us directly at info@kiiroo.com
Thank you again for giving us the opportunity to make this right.
Warm regards,
Team Kiiroo
Terrible company so far - edited, even worse then before
Spent about 775CAD.
Phone no answer, emails ignored.
no tracking, no package, nothing.
came here to see if its normal and yep.
starting to feel like fraud.
If anyone at kiiroo sees this.
order #196334
edit: yea i saw the timeline page
thats why im confused it says 1-3days tops.
Takes 10 just to get an email reply.
EDIT 2
FINALLY got the box. missing 1 item (adapter)
and one of the sleeves is basically mutilated at the oraface.
Emailed them but i dont expect a response.
July 15, 2025
Unprompted review
Reply from Kiiroo
Hi Thomas,
Thank you for bringing this to our attention. We're very sorry to hear about your experience and the concern it caused. We completely understand how frustrating it must feel to place an order and not receive updates as expected.
We’ve located your order (#196334) and can confirm it’s being processed and prepared for shipment. You should receive a tracking update shortly. We also replied to your email today, and we’re here to help you every step of the way.
Please note that our support team is available Monday through Friday, and messages sent over the weekend are responded to as quickly as possible the following business day. Our shipping timelines and response hours are outlined here: Shipping & Returns Policy. https://www.kiiroo.com/pages/shipping-returns?srsltid=AfmBOopLT8pp3vY2PZIZFm8q4XPdq-mz3EDRmXg07z6kp3Zuc-3Duq3b
Again, we’re truly sorry for the inconvenience and appreciate your patience. If you have any further questions or need personal assistance, feel free to respond to our email or reach out directly at info@kiiroo.com.
Warm regards,
Team Kiiroo
UPDATED:
Dear Thomas,
Thank you for updating your review and for giving us the opportunity to address your concerns.
We’re sincerely sorry for the inconvenience and frustration you experienced with your recent order. We understand how disappointing it must have been to face delays in communication and shipping, especially after making a significant purchase.
Our Support Team operates Monday to Friday and aims to respond to all inquiries as quickly as possible. Your case was reviewed within one business day of your email, and the shipping issue was resolved promptly after that. However, we acknowledge that our response time did not meet your expectations, and for that, we truly apologize.
Regarding your order, we’ve looked into the issues you've reported:
The missing dildo adapter has been fully refunded, as it is currently out of stock and cannot be fulfilled at this time.
We’ve also reviewed the defective sleeve you received and, in line with our warranty policy, we will gladly replace the item. You should receive a follow-up from our team shortly, if not already.
As a gesture of goodwill, a voucher has been issued to your account, which you can use toward any future purchase on our website.
We deeply regret the negative impression this experience has left. Your feedback has been shared internally to help us improve both our service and communication.
If there’s anything else we can do to make this right, please don’t hesitate to reach out to our Support Team again. We’re here to help and genuinely appreciate your patience.
Warm regards,
The Kiiroo Team
Fast & Freindly
Very fast, friendly professional customer service. Knowledgeable. Walked me through the steps to determine what was wrong with the product, and then immediately shipped a new unit. Wonderful!
July 9, 2025
Unprompted review
Reply from Kiiroo
Dear Bryan,
Thank you so much for your kind words!
We're thrilled to hear that our team was able to assist you quickly and professionally. It means a lot to know you felt supported every step of the way. Enjoy your new unit, and feel free to reach out anytime.
We're always here to help!
Warm regards,
Team Kiiroo
Customer Service Top notch
Their products are already well reviewed so I want to share my customer service experience with Kiiroo. They went out of their way to help me with mistakes I made during ordering process. It’s hard to find this kind of service these days when most communication is done online. I honestly thought I was going to be out of luck and had to pay for my mistake expecting one of those general Ai response from kiiroo but nope. They were prompt with their response and they followed up until my issue was resolved. I have to leave a review and share when I stumble upon great customer service like this one.
June 19, 2025
Unprompted review
Reply from Kiiroo
Dear Dave,
Thank you so much for your kind words and for taking the time to share your experience with our customer service team!
We know how frustrating it can be when things don’t go quite as planned during the ordering process, so we're genuinely happy we could step in and help make things right for you. It's incredibly rewarding to hear that our support made a positive impact—and that you felt cared for, not just responded to.
At Kiiroo, we believe that every customer interaction deserves a human touch, especially in a world where automated replies have become the norm. Your recognition means a lot to our team, and we'll be sure to pass your message along to them!
Warm regards,
Team Kiiroo
Spend more than 200€ on something was…
Spend more than 200€ on something was stolen on delivery. DPD done something wrong and accept it. Kiiroo tell me than i need to contact Route what i did but Route send me a form from OneNotary asking my id card and a paypal for the refund. I dont even have a paypal! I bought it with bancontact. Kiiroo, dpd and Route dont want to help for something i've bought..
June 10, 2025
Unprompted review
Reply from Kiiroo
Dear Poison Wood,
Thank you for your feedback, and we’re truly sorry to hear about the frustrating experience you had with the delivery of your order.
After reviewing your case with our Support Team and Route Package Protection, we can confirm that your claim was approved and that Route has already processed your refund. Please note that Route offers several refund or replacement options, and once a claim is finalized, we are unable to modify the refund method directly.
We understand your concerns about being asked for a PayPal account and an online notarized statement. In some cases, Route may require this additional verification to ensure the refund is issued securely to the rightful recipient. If you do not have a PayPal account or prefer a different method, we recommend reaching out directly to Route’s support team to explore available alternatives.
We apologize for the inconvenience this situation with the carrier has caused and appreciate your patience throughout the process. Please don’t hesitate to contact our customer support team if you need help contacting Route again or if there’s anything else we can do.
Warm regards,
Team Kiiroo
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