Kika Usa Reviews 475

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Wonderful kit I got specifically for the clippers and nail grinder. The brushes and nail trimmers were a bonus! Nice quality and I love that they have replacement blades for the clippers

Company replied

Rated 5 out of 5 stars

Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer

Company replied

Rated 5 out of 5 stars

Lola’s Official Product Review: Shampoo: imprisoning. smelled suspiciously like “self care.” zero stars. Conditioner: just shampoo’s accomplice. absolutely not. Bath itself: violation of c... See more

Company replied

Rated 4 out of 5 stars

It's been 30 years since I was able to use a similar product from Florida. I was also a distributor of next gen products that were also excellent. Sharrah Afghans, est. 1971 are known for excellent t... See more

Company replied

Company details

  1. Pet Supply Store

About Kika Usa

Written by the company

KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Shop now
Blog
Our story
Loyalty
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

475 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always fast shipping and the product is…

Always fast shipping and the product is outstanding

November 28, 2025
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Reply from Kika Usa

Danny,

Thank you for your feedback! We’re glad to hear your orders always arrive quickly and that you’re happy with the quality of our products.

We appreciate you choosing Superior Care!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I love superior care

I love superior care, excellent products. Love my show chair, my grooming bag 😍, my shopping bag bag with the aluminum handle and a lot of space.
The grooming arm I highly recommend it.

November 26, 2025
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Reply from Kika Usa

Frank,

Thank you for your wonderful feedback! We’re so happy to hear you love Superior Care and are enjoying the show chair, grooming bag, and shopping bag. It’s great to know the grooming arm has been such a helpful addition too.

We truly appreciate your support and recommendation.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Love the food for my cockers

Love the food for my cockers. Nice to be able to pick it up locally instead of shipping.

December 4, 2025
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Reply from Kika Usa

Laura,

Thank you so much for your review! We're really glad to hear that you love the food for your Cockers, and it’s great that local pickup makes things even easier for you.

We appreciate you choosing Superior Care!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

4 paws and a tail up!

My dog LOVES the wet food and really likes the dry food. He licks his bowl clean. 😊 Just

November 24, 2025
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Reply from Kika Usa

Stefanie,

Thank you so much for sharing this! We're really glad to hear your dog loves the wet food and enjoys the dry food too — licking the bowl clean is always the best sign.

We appreciate you choosing Superior Care and are happy the meals are such a hit!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I am so glad that I changed food for my…

I am so glad that I changed food for my dogs. They love it! I had such an easy time changing over to this food. I didn't have to worry about upset tummies, sick or refusal to eat.
Ordering was a simple process, delivery was quick. I am so happy I listened to Mackensie and changed foods. No more store bought over processed foods.

They have solid poopies, no runs. Their coats are looking much better, teeth look great.

December 4, 2025
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Reply from Kika Usa

Deborah,

Thank you for sharing your experience. We’re so glad to hear the transition was easy and that your dogs are loving the food. It’s great to know their tummies, coats, and overall health are doing so well.

We appreciate your trust and are happy to have you with us!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Great products!!

November 7, 2025
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Reply from Kika Usa

Scarlett,

Thank you for your feedback! We’re so glad to hear you’re enjoying our products.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I’ve been feeding this dog food to my…French bulldog and Pomeranians

I’ve been feeding this dog food to my pups, and they absolutely love it! The ingredients are great, the quality is consistent, and even my picky eaters finish every meal. I’ve noticed healthier coats, more energy, and overall happier dogs. Highly recommend this food to anyone who wants something both nutritious and delicious for their pets! Package is also great and delivery is fast.

November 28, 2025
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Reply from Kika Usa

Natalya,

Thank you for your wonderful feedback! We’re thrilled to hear your pups love the food and that you’ve noticed improvements in their coats, energy, and overall happiness. It’s great to know the ingredients, quality, and fast delivery are meeting your expectations.

We truly appreciate your recommendation and continued support!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Great service and decent prices

Great service and drce

November 28, 2025
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Reply from Kika Usa

Stacey,

Thank you for your feedback! We’re glad to hear you’re happy with our service and prices.

We truly appreciate your support and look forward to continuing to provide quality products for your pets.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Edita

Edita
Thank you for all your help !!
Great company and products

November 26, 2025
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Reply from Kika Usa

Barbara,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with our support, company, and products.

We truly appreciate you being part of the Superior Care family!

Warmly,
Superiorcare.pet team

Rated 1 out of 5 stars

I was disappointed with the dryer

I was disappointed with the dryer - sent it back but now can’t seem to get my refund - or a response from customer service. Customer service replies are very delayed.

November 14, 2025
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Reply from Kika Usa

Julia,

We’re very sorry for the inconvenience. Since our return label wasn’t used, we don’t have tracking information for the package. We’ve already reached out to provide you with tracking details, and as soon as we receive your return, we will promptly issue your refund.

Please note that our customer service team operates Monday–Friday, 9 AM–5 PM CDT, and replies are provided during these hours. We appreciate your patience and understanding.

We apologize for any delays and appreciate your patience.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

I like that is tiny dog food

I like that is tiny dog food
My Maltese dogs still have tear stain, but it’s very little

November 12, 2025
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Reply from Kika Usa

Thank you for your feedback! We’re glad to hear your Maltese dogs enjoy the tiny kibble.

It’s great to know the tear stains have already improved, even if just a little - sometimes it takes a bit of time to see full results.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

Very quick service

Very quick service, just start using the products

November 7, 2025
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Reply from Kika Usa

Sondra,

Thank you for your feedback! We’re glad to hear your order arrived quickly, and we hope you and your pets enjoy using the products.

Warmly,
Superiorcare.pet team

Rated 1 out of 5 stars

Lack of response from customer service.

I am happy with the products I have received so far. However I have had a lack of response regarding my questions about out if stock items. It’s a commitment to change food and will be a problem if customer service is poor.

November 3, 2025
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Reply from Kika Usa

Lisa,

We’re very glad to hear you’re happy with the products you’ve received so far, and we truly appreciate your support. We’re also sorry for the frustration caused by the lack of replies — we actually responded to your messages multiple times, but unfortunately your email provider rejected them with the error: “Your message was rejected by the recipient email server.”

Because of this, our replies could not be delivered to you.

We completely understand that consistent communication is important, especially when committing to a new food. If you could please provide an alternative email address or contact us through our live chat, we’ll make sure you get all the information you need right away.

Thank you again for your patience — we’re here to help anytime.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

was cheaper then the dog show

was cheaper then the dog show, already knows works well

November 12, 2025
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Reply from Kika Usa

Carla,

Thank you so much for your review! We're glad to hear you were able to get it at a better price than at the dog show, and we're happy the products are already working well for you.

We truly appreciate your trust and support!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Great product

Great product! All my dogs love the dental chews!

November 12, 2025
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Reply from Kika Usa

Susan,

Thank you so much for sharing this! We’re really glad to hear your dogs love the dental chews - that’s exactly what we like to hear.

Enjoy, and we’re here anytime you need us!

Warmly,
Superiorcare.pet team

Rated 3 out of 5 stars

I love your products

I love your products, however delivery needs to be improved. I ordered on November 8 and I am still waiting on my order. It shows as being shipped on November 14 but it is still in transit.

November 10, 2025
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Reply from Kika Usa

Teresa,

Thank you for your feedback - we truly appreciate your kind words about our products, and we’re very sorry for the delay with your delivery.

Our standard delivery time is 3–5 business days, and we understand how frustrating it is when an order takes longer than expected. Your package shipped on November 14, and although it’s still in transit, we’re closely monitoring it to ensure it gets to you as soon as possible.

We’re continually working on improving our delivery times and overall shipping experience. Thank you for your patience, and please feel free to reach out if you need any updates or assistance.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

Very fast delivery!

November 5, 2025
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Reply from Kika Usa

Chris,

Thank you for your review! We’re really glad to hear that your order arrived so quickly. We appreciate you choosing us and are always here if you need anything!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Amazing brushes and my Bichon loves her…

Amazing brushes and my Bichon loves her bowl and so do I, less mess around her face! Yahoo 👍👍👍!! But I want to thank you Janiya for coming up with some amazing designs! God bless!

October 29, 2025
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Reply from Kika Usa

Kristine,

Thank you so much for your wonderful review! We're thrilled to hear that you’re loving the brushes and that your Bichon is enjoying her bowl - it’s always a win when mealtime gets a little less messy!

God bless, and thank you for being part of our Superior Care family!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

The dog food came quickly and my dogs…

The dog food came quickly and my dogs love it!

October 28, 2025
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Reply from Kika Usa

Linda,

Thank you for sharing your experience! We’re so glad to hear your order arrived quickly and that your dogs are loving the food.

It’s always great to know our products are a hit with the pups!

Warmly,
Superiorcare.pet team

Rated 3 out of 5 stars

Takes to long to receive

Very slow to receive order. Chewy is in 3 days usually.

November 6, 2025
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Reply from Kika Usa

Becky,

Thank you for your feedback. We’re sorry to hear the delivery felt slow. Our standard delivery time is 3–5 days, but we completely understand how important quick shipping is.

We’re continuously working to improve our processing and delivery times so your orders arrive as quickly and smoothly as possible.

Warmly,
Superiorcare.pet team

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