Wonderful kit I got specifically for the clippers and nail grinder. The brushes and nail trimmers were a bonus! Nice quality and I love that they have replacement blades for the clippers
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer
Company replied
Lola’s Official Product Review: Shampoo: imprisoning. smelled suspiciously like “self care.” zero stars. Conditioner: just shampoo’s accomplice. absolutely not. Bath itself: violation of c... See more
Company replied
It's been 30 years since I was able to use a similar product from Florida. I was also a distributor of next gen products that were also excellent. Sharrah Afghans, est. 1971 are known for excellent t... See more
Company replied
Company details
About Kika Usa
Written by the company
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Contact info
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, United States
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4.4
Excellent
475 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Kika Usa
Christina,
Thank you for your feedback! We’re so happy to hear your dog’s eye stains have diminished - it’s wonderful to know the food is making a positive difference.
Warmly,
Superiorcare.pet team
The product came as described very…
The product came as described very quickly, but it didn’t give me a chance to change the shipping address away from the billing address and when I contacted customer support to change the shipping address, they referred me to Amazon, but I didn’t make the purchase on Amazon so I had to go pick it up at a different house
September 1, 2025
Reply from Kika Usa
Renee,
We’re very sorry for the mix-up with your shipping address and the confusion that followed.
This won’t happen again, and we truly appreciate your understanding. We hope you and your dog will love the product!
Warmly,
Superiorcare.pet team
I ordered the salmon
I ordered the salmon, my dog did not like it , so I ordered the white fish which he will eat sometimes and it came in 2 days. It hasn’t taken care of his allgeries yet or his eyes, but am still trying to see if it works .
August 31, 2025
Reply from Kika Usa
Connie,
Thank you for sharing your experience! We’re glad the White Fish food arrived quickly and that your dog is willing to eat it. It can sometimes take a little time to see improvements in allergies or tear stains, so we appreciate your patience as you continue to monitor the results.
Warmly,
Superiorcare.pet team
My Bichon Frise Loves the Salmon
My bichon frise has eaten this food his entire life - specifically the Salmon small kibble in the 22 lb. size. It does a good job reducing brown discoloration under his eyes and he tolerates the food very well. I found out about this food from my dog breeder - my dog is one of the grandchildren of Misoko of Tauro Kennels. Only problem with this food is it's currently sold out and we need it. Now. Hope this isn't a recurring problem.
September 4, 2025
Unprompted review
Reply from Kika Usa
Nancy,
Thank you for your feedback. We’re very sorry for the inconvenience! This is not a regular issue - usually, we have all products in stock. The Salmon Small Kibble in the 22 lb. size should be back in stock within a week or two.
We truly appreciate your patience and your continued trust in our food for your Bichon.
Warmly,
Superiorcare.pet team
Fast shipment
Fast shipment
Sadly shipping cost is very high and would be an important consideration for future purchases
August 28, 2025
Reply from Kika Usa
Esther,
Thank you for your feedback! We’re glad to hear your order arrived quickly.
We understand your concern about shipping costs, and we’d like to mention that we offer free shipping on all orders over $70, which can help make future purchases more convenient.
Warmly,
Superiorcare.pet team
My Simba is a happy dog
Yes Mi simba ,is my dog name love very much, his tears stop no more tears,and now hw looks great.
August 12, 2025
Reply from Kika Usa
Clara,
Thank you for sharing this wonderful feedback! We’re so happy to hear that Simba’s tear staining has stopped and that he’s looking great.
Warmly,
Superiorcare.pet team
I want to cancel my subscription to one…
I want to cancel my subscription to one time only, and you make it very difficult to do this.
August 12, 2025
Reply from Kika Usa
Mary,
We’re sorry for the difficulty you experienced in trying to cancel your subscription. Please know that you can always reach out to our customer support team for assistance whenever needed.
Your subscription has now been canceled, and we appreciate your feedback as we work to make the process easier.
Warmly,
Superiorcare.pet team
Good product/ Poor customer service
I really like the dog food made for white dogs. But customer service to change an order has been none existent.
August 7, 2025
Reply from Kika Usa
Michele,
We’re very sorry for the trouble you experienced with changing your order. A representative has already reached out to you to resolve the situation, and we appreciate your patience as we worked to make things right.
Thank you for your kind words about the food - we’re glad your dog is enjoying it.
Warmly,
Superiorcare.pet team
Superior Care Cat Food Dark Cats Formula
Fast shipping. Carefully packaged. Great product sizes.
August 7, 2025
Reply from Kika Usa
Victoria,
Thank you for your feedback! We’re glad to hear you’re happy with the fast shipping, careful packaging, and product sizes of the Superior Care Cat Food Dark Cats Formula.
Warmly,
Superiorcare.pet team
I want to unsuccessful with your …We had a experience with the product
I want to unsuccessful with your product. So I am trying to tell you I don't want anymore product because my little Ace can't chew it at all.
July 25, 2025
Reply from Kika Usa
Loretta,
We’re sorry to hear that Ace wasn’t able to enjoy the product. The situation has already been handled - your subscription has been canceled and a return label has been provided.
Thank you for giving our products a try, and we wish Ace all the best.
Warmly,
Superiorcare.pet team
Excellent product quality and prompt…
Excellent product quality and prompt delivery for our new fur baby! She's a gold Yorkie and very light in color, which is why we chose the Junior White Dog. We are new to this company/product (which was recommended by our breeder) but it won't be our last purchase.
August 12, 2025
Reply from Kika Usa
Linda,
Thank you for sharing your experience! We’re thrilled to hear your new fur baby is enjoying the Junior White Dog food and that you’re happy with the product quality and delivery. We look forward to serving you and your pup again!
Warmly,
Superiorcare.pet team
Ordered on 8/11
Ordered on 8/11. Still don’t have my order. It didn’t even ship until 4 days after I placed it.
August 12, 2025
Reply from Kika Usa
Amanda,
We’re sorry for the delay and any inconvenience this caused. Your order was delivered on August 20th, and we truly appreciate your patience. We’ll do our best to ensure this doesn’t happen again in the future.
Warmly,
Superiorcare.pet team
I received the wrong product and I am…
I received the wrong product and I am waiting to see how this will be handled? I sent photos of product received.
August 11, 2025
Reply from Kika Usa
Cynthia,
We’re happy to let you know that your case has been resolved and that you have received the correct dog food. Our food is specifically formulated for white and light-colored coats, and it is the same high-quality product throughout.
Thank you for your patience, and we’re glad everything has been sorted!
Warmly,
Superiorcare.pet team
I am extremely disappointed with my…
I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did it state that the products were expired or near expiration.
When I contacted customer service after receiving the expired product, I was told that this was not a mistake and that all available stock carried the same short expiration date. This explanation is not acceptable. Selling expired dog food without clear and upfront disclosure in the advertisement is misleading and unethical, especially when the health of pets is at stake.
The promotion should have clearly stated that the discount was due to the expiration date. Instead, the marketing email described the product as a “best seller” with a special discount, which misled me into believing I was purchasing safe, quality food at a fair promotion, not expired stock.
As a customer, I expected transparency and integrity. Unfortunately, this experience has shown neither. I will not be purchasing from Superior Care again and strongly advise others to be cautious.
July 29, 2025
Reply from Kika Usa
Ramin,
We’re very sorry for the misunderstanding and for any frustration this experience caused. The newsletter in question was about our clearance sale, and the link directed customers to our Best Before Bargains page. On this page, there is a clear banner stating that this section contains products with a shorter shelf life, and each product card has a green tag showing the expiration date. This way, the products are clearly marked for customers before purchase.
We sincerely apologize if this was not immediately clear and understand your concerns about transparency. Your feedback is important, and we will continue to review our communications to ensure promotions are as clear and informative as possible.
Warmly,
Superiorcare.pet team
Delivery easy and alerted every step of the trip to our front door.
Easy...good food our cotons love. Package well too
August 8, 2025
Reply from Kika Usa
Maureen,
Thank you for your feedback! We’re so glad to hear your Cotons love the food and that your order arrived well-packaged.
Warmly,
Superiorcare.pet team
We ordered easily and delivery was
We ordered easily and delivery was within a 5-7 day period.
August 7, 2025
Reply from Kika Usa
Coleen,
Thank you for sharing your experience! We’re glad to hear the ordering process was easy and that your delivery arrived within the expected timeframe.
Warmly,
Superiorcare.pet team
Very satisfied with my Happy Pup
My dog loves the food and treats and her tear stains have improved.
August 7, 2025
Reply from Kika Usa
Jill,
Thank you for your feedback! We’re so happy to hear your dog is enjoying the food and treats, and that you’ve noticed an improvement in her tear stains.
Warmly,
Superiorcare.pet team
Great dog food
July 26, 2025
Reply from Kika Usa
Lori,
Thank you for your feedback! We’re glad to hear you’re happy with the dog food.
Warmly,
Superiorcare.pet team
Absolutely love Superior Care Pet
Absolutely love Superior Care Pet! They always ship right away, have everything packaged amazingly and their customer service is top tier!
July 24, 2025
Reply from Kika Usa
Kit,
Thank you for your wonderful feedback! We’re so glad to hear you’re happy with our fast shipping, careful packaging, and customer service. Your support means a lot to us!
Warmly,
Superiorcare.pet team
Great service great product!
August 1, 2025
Reply from Kika Usa
Debra,
Thank you for your feedback! We’re thrilled to hear you’re happy with both our service and products.
Warmly,
Superiorcare.pet team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.