Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Customer service
I had a concern with a charge, and customer service quickly and professionally managed it.
May 9, 2026
Reply from KilgourMD
Thank you for your feedback! We’re so glad to hear our customer service team was able to quickly and professionally resolve your concern. Providing responsive and supportive care is very important to us, and we truly appreciate you taking the time to share your experience!
It was easy to adjust my purchase
It was easy to adjust my purchase
The staff was very helpful and handled the situation well
Def will recommend your product and company to my clients
Thank you
Diane Shepherd
May 1, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words, Diane! We’re thrilled to hear that adjusting your purchase was easy and that our team was able to assist you in a helpful and professional way. Your recommendation means so much to us, and we truly appreciate your trust and support. Thank you again for choosing our company!
The customer service team is very responsive
The customer service team is very responsive and I appreciate that! They answered my question and gave me a plan.
May 1, 2026
Unprompted review
Reply from KilgourMD
Thank you for your kind feedback! We’re so glad to hear our customer service team was responsive, answered your questions, and helped provide a clear plan moving forward. We truly appreciate your support and are always here to help along the way!
Delivery was very quick
Delivery was very quick. Very fast and courteous getting back with me when I emailed a problem. My problem was handled with great satisfaction.
Their product was good but I could not use it due to fragrance.
May 7, 2026
Reply from KilgourMD
Thank you for sharing your experience! We’re so glad to hear your delivery arrived quickly and that our team was able to respond promptly and courteously when you reached out for support. While we’re sorry the fragrance made the product unusable for you, we truly appreciate you giving it a try and are happy we could resolve your concern to your satisfaction. Your feedback is valuable and appreciated!
Prompt response to question
Prompt response to question. Issue resolved quickly via email communication.
May 14, 2026
Reply from KilgourMD
Thank you for your feedback! We’re happy to hear your question was answered promptly and that your issue was resolved quickly through email communication. Providing responsive and efficient support is very important to us, and we truly appreciate you taking the time to share your experience!
I have been using the Kilgour products…
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my sending an email. Kilgour is a wonderful product with amazing customer service.
May 6, 2026
Reply from KilgourMD
Thank you so much for your wonderful feedback! We’re thrilled to hear that your hair shedding has stopped after several months of use — that’s a very encouraging sign of progress and exactly what we hope for with consistent use.
We’re also glad our customer service team has been able to respond quickly and directly whenever questions or concerns came up. Providing both effective products and attentive support is incredibly important to us.
Thank you for being part of the KilgourMD community and for your kind words. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Very Helpful
HAd simple questions regarding use of this product with other hair products. They were very helpful, quick to respond and I feel very comfortable i ability to contact them
May 13, 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad our team was able to answer your questions quickly and helpfully regarding use with other hair products.
It’s very important to us that you feel comfortable reaching out anytime you need guidance or support, so we truly appreciate you sharing your experience.
If you ever have more questions, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product (It is growing my hair!!)
Great serum product (It is growing my lost hair!!)
Just got the shampoo and conditioner. They seem gentle and do a good job conditioning. Good customer service too with rapid reponse to questions.
May 5, 2026
Reply from KilgourMD
Thank you so much for sharing your experience — we’re thrilled to hear the serum is helping regrow your hair! That’s exactly the kind of progress we hope for, and we know how exciting it is to see those results.
We’re also glad you’re enjoying the shampoo and conditioner and finding them gentle and conditioning. It’s wonderful to hear our customer service team has been responsive and helpful as well.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product; easy cxl process if/when needed
Initially this product worked great! I had lost hair due to hormones but also because of Covid. Helped very much with regrowth and used it for over a year. I prefer to wash my hair only 2x/week and daily use started making my hair feel greasy thus I recently cxl'd yet have not figured out what I will do next. KilgourMD did make it very easy to cancel including sending me a personalized message to assist in the process without pressuring me to continue the subscription which I greatly appreciated!!
May 12, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience so openly. We’re thrilled to hear the product helped with regrowth related to both hormonal changes and post-COVID hair loss — and especially that you saw enough benefit to continue using it for over a year.
We also completely understand your concern about balancing treatment with a hair-washing routine that works for you. Everyone’s hair type and preferences are different, and we appreciate your honest feedback about the greasy feeling with daily use.
Most of all, we’re glad our team made the cancellation process easy, supportive, and pressure-free. That’s exactly the experience we want our customers to have, regardless of whether they continue the subscription.
Thank you again for your thoughtful review and for being part of the KilgourMD community. If you ever decide to revisit the products or have questions in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
They were kind and researched my…
They were kind and researched my problem but were unable to figure out what happened to my purchase. I was compensated for their hiccup on their side. Much appreciated!
May 11, 2026
Reply from KilgourMD
Thank you so much for your understanding and kind feedback. We’re sorry there was an issue with your purchase, but we’re glad our team took the time to investigate it thoroughly and make things right for you.
We truly appreciate your patience and are grateful for the opportunity to resolve the situation. If you ever need anything in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I had post menopausal hair loss
I had post menopausal hair loss. Used the serums for months as well as shampoo and conditioner. Had no new hair growth.
May 12, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We’re truly sorry to hear that after several months of consistent use of the serums, shampoo, and conditioner, you did not see the new hair growth you were hoping for. We understand how discouraging that can be, especially when dealing with post-menopausal hair changes.
Hair loss related to hormonal changes can be particularly complex, and while many people experience improvement, results can vary significantly from person to person. We genuinely appreciate that you gave the products a consistent and fair trial.
If you ever have questions or would like to discuss your experience further, our team is always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Customer service at KilgourMD is top…
Customer service at KilgourMD is top notch. I mistakenly ordered 2 of their hair products,u instead of one. I sent an email to their customer service email and they answered back quickly and took care of the problem. KilgourMD were professional and courteous. I can’t thank them enough.
May 8, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We’re glad our customer service team was able to respond quickly and resolve the duplicate order issue for you. Mistakes happen, and we’re always happy to help make things right as smoothly as possible.
It means a lot to hear that you found our team professional and courteous — that’s exactly the experience we strive to provide. We truly appreciate your support and your thoughtful feedback.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
just another way to get greedy money…
just another way to get greedy money from people with thinning hair. I used this for 3 months absolutely 0 results.
TOO EXSPENSIVE
TOO OVER PROMISED
BAD PRODUCTS
March 1, 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear how disappointed you are with your experience. We understand how frustrating it is to invest time, hope, and money into a product and not see the results you were expecting after three months of consistent use.
Hair loss is a complex issue with many underlying causes, and while many customers do experience improvement, unfortunately not every individual responds the same way. We never want anyone to feel misled, and we appreciate you sharing your honest feedback regarding both expectations and value.
We also understand your concerns about pricing. Our formulations are designed with specialized ingredients and are manufactured in small batches with a focus on scalp health and hair restoration, but we recognize that the investment is significant — especially when results do not meet expectations.
If there is anything we can still do to review your experience or assist further, our team is always available at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
hair growth! but reaction to serum
I have been experiencing a receding hairline and thinning areas on my scalp for about 2 years and have tried several products. I chose to try another product - KilgourMD serums - because of the testimonials and money-back guarantee. I experienced new growth within 2 months! However, I could not tolerate the serums. My scalp became scaly and itchy and the skin on my face felt itchy as well, especially at the hairline. I am sensitive to many personal care products and scents, so I was not surprised, but was very disappointed to not be able to continue using the serums. I wrote to Customer Care who listened and responded immediately. I received a full refund within about 10 days of my request. I highly recommend you give this product a try!
May 9, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing such a thoughtful and balanced review. We’re thrilled to hear that you experienced new growth within just two months — especially after struggling with thinning and trying several other products.
At the same time, we’re truly sorry that scalp sensitivity and irritation prevented you from continuing. We completely understand how disappointing that must have been, especially after seeing encouraging early results. Individuals with sensitivities to fragrances or personal care ingredients can sometimes react differently, and we appreciate you listening to your body and reaching out to our team.
We’re very glad our Customer Care team was able to respond promptly and process your refund smoothly under the guarantee. Your kind words and recommendation mean a great deal to us.
Thank you again for giving KilgourMD a try and for sharing your experience so openly. If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I had a burning sensation my first time…
I had a burning sensation my first time using the product. I emailed right away letting the company know and within minutes I had a kind email and a refund processing. I was so upset that I’m not able to use this product because I was so excited to try it for my menopausal hair loss but their quick response, concerned and solution was really unexpected and amazing
I recommend this company to anyone that is interested in trying this product. The customer service was fabulous
May 10, 2026
Reply from KilgourMD
Thank you so much for sharing your experience so honestly and thoughtfully. We’re very sorry the product caused a burning sensation for you, especially when you were so hopeful and excited to try it for menopausal hair loss. We completely understand how disappointing that must have felt.
At the same time, we’re truly grateful for your kind words about our customer service team. We’re glad they were able to respond quickly with kindness, concern, and a prompt resolution. We believe customers should feel heard and supported, especially when a product simply isn’t the right fit for their scalp or sensitivities.
Your recommendation despite your personal reaction means a great deal to us, and we sincerely appreciate your generosity in sharing that perspective with others. Thank you again for giving KilgourMD a try and for recognizing the care our team strives to provide. 💜
The customer service response was quick…
The customer service response was quick and helpful! They were proactive and offered me solutions before I even asked. They resolved my inquiry before the day was even over and I was very pleased. Lastly, I never felt any pressure. They clearly wanted to make me a happy customer!
May 9, 2026
Reply from KilgourMD
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our customer service team was able to respond quickly, proactively offer solutions, and fully resolve your inquiry so promptly.
It especially means a lot to hear that you never felt pressured and instead felt genuinely cared for — that’s exactly the kind of experience we strive to create for every customer.
We truly appreciate your kind words and your support of KilgourMD. If you ever need anything in the future, we’re always here to help at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).😊
I have new baby hairs!
I have new baby hairs! This product delivered for me. I had thinning that was noticeable around my face and in general about the crown. I used the Kilgour MD products as instructed. I sectioned my hair, applied product to scalp and massaged scalp. It has pleasant fragrance, is easily absorbed and my hair is soft and manageable. I believe it is thicker and has grown considerably. I would recommend it if you have thinning hair. I am very satisfied.
May 8, 2026
Reply from KilgourMD
Thank you so much for sharing your experience — we absolutely love hearing this! 😊
Seeing new baby hairs and noticeable improvement around the face and crown can be such an exciting milestone, and we’re thrilled that the KilgourMD system delivered meaningful results for you. It also sounds like you developed a really consistent application routine, which can make a big difference over time.
We’re especially glad to hear you enjoyed the feel of the formula as well — from the fragrance and absorption to the softness and manageability of your hair. Hearing that your hair feels thicker and healthier truly means the world to us.
Thank you again for your thoughtful recommendation and for being part of the KilgourMD community. We’re so happy you’re feeling satisfied with your results! 💜
A Company of Integrity!
Unfortunately, I could not use the product as intended daily, applied to a clean scalp.
I requested a refund, and they immediately processed it; it was posted within 24 hours as "refund pending" on the card I used.
This speaks volumes to the integrity of KilgourMD.com! I believe if I had been able to use it daily as instructed, it would have eventually worked.
Thank you for following through so promptly and for handling this without any hassle under your guarantee.
May 8, 2026
Reply from KilgourMD
Thank you so much for your thoughtful and gracious feedback. While we’re sorry the product ultimately wasn’t the right fit for your routine and application needs, we truly appreciate you recognizing the integrity of our guarantee process.
We understand that consistency and daily application can be challenging depending on individual circumstances, and we’re glad our team was able to process your refund quickly and without hassle. Providing a fair and straightforward experience is very important to us.
Your kind words and openness truly mean a lot, and we’re grateful you gave KilgourMD a try. If you ever have questions in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I HAVE NEVER HAD SUCH A BAD EXPERIENCE
I HAVE NEVER IN MY LIFE HAD SUCH A HORRIBLE EXPERIENCE FROM A COMPANY AND ITS CUSTOMER-FACING AGENT. I am a brand new customer. This business refuses to take returns, issue refunds, treat customers with respect nor make things right. BEWARE. I ACCIDENTALLY bought 3 months of preventative serum but wanted the treatment-prevention pair. I did not know I was making a mistake. The woman who took my call in customer service right away was very assertive in telling me I made a mistake, it was my fault, I refuse to take responsibility, and I am accountable. Their web site design is confusing and is as much at fault, which is their only means of sales. I am completely disgusted by how I was treated. I will not be buying from them.
May 6, 2026
Unprompted review
Reply from KilgourMD
We’re truly sorry to hear about your experience, and especially sorry that your very first interaction with our company left you feeling blamed, dismissed, and disrespected. That is absolutely not the experience we want anyone to have.
We understand how confusing product selection can feel, especially when trying to choose between different systems and bundles online. If the website flow or product presentation contributed to the misunderstanding, that’s important feedback and something we take seriously. Most importantly, you should never feel personally criticized or talked down to when reaching out for help.
We’re also very concerned by your description of the interaction with customer service. Regardless of the circumstances, our goal should always be to communicate with empathy, patience, and professionalism. We clearly fell short in your case, and we sincerely apologize for that experience.
We would genuinely appreciate the opportunity to review what happened, including the order details and communication you received, to see whether there is a path toward a better resolution. Please reach out to us directly at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT) and ask for a management review of your case.
Thank you for taking the time to share this feedback. Even when difficult to hear, it is important and helps us improve.
A+ For Service and Product
When I have had questions for KilgourMD, they have been answered immediately and the team has been so warm and friendly! I am only 1.5 bottles into treatment and so I don't have any new hair growth yet, but my hair is suuuper soft and fuller than it has been in a very long time. I have MAST cell issues (histamine intolerance) and my scalp has been dark pink and so sensitive for years now. Not dry, but burning and itching. It is now a normal color and the sensitivity is gone. So clearly my scalp is so much happier and healthier! All I need now is to see those new baby hairs growing!
May 5, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience in such detail. We’re especially grateful to hear not only that your hair feels softer and fuller, but that your scalp itself feels healthier and more comfortable.
Dealing with long-term scalp sensitivity, burning, itching, and inflammation — especially alongside mast cell or histamine-related issues — can be incredibly frustrating and exhausting, so hearing that your scalp has calmed down and returned to a healthier appearance truly means a lot.
We’re also so glad our team has been warm, responsive, and supportive whenever you’ve reached out. That’s exactly the kind of experience we hope every customer has.
And yes — at only about 1.5 bottles in, you’re still relatively early in the process for visible regrowth. The improvements you’re already noticing in scalp health and reduced irritation can be very encouraging foundational signs. We’ll be cheering you on for those baby hairs next! 😊
Thank you again for trusting KilgourMD and for being part of our community. 💜
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