A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it... See more
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Review summary
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Beautiful earring, but smaller then I thought
Company replied
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... See more
Company replied
Great product, great price. Will definitely buy again and i would fully recommend. Arrived on time, beautifully package, great attention to detail. Thank you.
Company replied
Company details
Written by the company
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Contact info
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, Ireland
- kilkennysilver@gmail.com
- kilkennysilver.com
4.3
Excellent
185 reviews
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This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 24 hours
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I love the bracelets I purchased for my…
I love the bracelets I purchased for my daughters!
December 12, 2025
Because of its high quality and…
Because of its high quality and standard this will make a lovely gift at Christmas I was very impressed
December 9, 2025
So prompt with Delivery...
So prompt with Delivery.... And very impressed with packaging and beautiful gift bags.... My Granddaughter will be thrilled... Thank you so much..
December 19, 2025
Reply from Kilkenny Silver
Thank you for your kind words. I hope your granddaugher loves it.
Great quality for my daughter
Great quality for my daughter! The shipping was fast and was packaged very cute upon arrival.
December 16, 2025
Reply from Kilkenny Silver
I'm delighted you received it quickly and thank you for your positive feedback.
I ordered the Irish flag
I ordered the Irish flag, celtic bangle and was sent forever friend. This was to be a present for my daughter in Australia so was disappointed
December 18, 2025
Reply from Kilkenny Silver
Sorry about that Christine, we had realised you were sent the wrong item and emailed you saying we sent the correct item the following day. You should receive it today I'm sure. Hope you have a lovely Christmas.
Please add gift cards
A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it! That said she loved the present.
December 20, 2025
Reply from Kilkenny Silver
Sorry about that Fiona. We didn't get any note on the order.
Beautifully packed
Fast delivery. Beautifully presented and packed. It was a gift I was buying for someone else so I was delighted.
December 17, 2025
Reply from Kilkenny Silver
Thank you so much. We are delighted you liked it.
Received wrong item & replaced.
Received wrong item, contacted Kilkenny Silver straight away, although no reply, Kilkenny Silver quickly rectified. Thank you.
December 17, 2025
Reply from Kilkenny Silver
Thank you for understanding and we are sorry about the inconvenience caused.
Very easy website to use
Very easy website to use. Very quick delivery and packaged lovely. Great price.
December 17, 2025
Reply from Kilkenny Silver
Much appreciated
Never received my parcel
I have received a mail from royal email with the wrong nam, that my parcel is on the road, after reaching your support i havemt got a reply. After 2 days a new email from royal mail has been received which says that i got the parcel which is false. I have semt an email again to your support amd i havent got any response.
EDIT: I still haven't got any answer in any of my emails and I haven't received any refund.
EDIT 2: I have received today the parcel, still no response from support though. As a jewellery, the necklace i bought is pretty good and looks better in person.
December 16, 2025
Reply from Kilkenny Silver
I am sorry you have had this experience with royal mail. We processed your order the same day it was received and sent it with the exact name and address you provided. We have contacted Royal mail also but to no avail. We then issued a refund to your account which you would have received by now.
Reply from Kilkenny Silver
Thank you so much.
Quick delivery Celtic brooch is…
Quick delivery Celtic brooch is beautifully wrapped
December 15, 2025
Reply from Kilkenny Silver
Thank you. I hope you enjoy wearing it.
Very quick delivery service
Very quick delivery service very happy with my jewellry all bought for presents very happy customer
December 15, 2025
Reply from Kilkenny Silver
I am delighted to read this. Thank you
I had ordered a necklace for Xmas
I had ordered a necklace for Xmas. The wrong one was sent but the staff were so helpful and I received the correct one a day later.
December 15, 2025
Reply from Kilkenny Silver
Thank you for your kind review.
Very professional and reliable business
December 5, 2025
Reply from Kilkenny Silver
Thank you so much Mary.
Reply from Kilkenny Silver
Wow thank you so much.
Absolutely fantastic customer service
Absolutely fantastic customer service! Dan went above and beyond to make sure I received my gift in time for Christmas. I would highly recommend
December 17, 2025
Unprompted review
Reply from Kilkenny Silver
We strive to provide a great customer experience. I am delighted you were happy with yours.
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