lovely dresses and can have good sale however fabrics used are often not great, blend of poliester and elastic, makes it stretchy but not very breathable
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’m a regular customer and I love Killstar clothing and accessories. Everything is such good quality and I’ve always found that the products in real life, look so much more impressive. Their attentio... See more
This is my most favourite shop for Gothic/alternative clothing. Everything is so different from any other shop and I always get compliments whenever I am out and about. People always ask where I get m... See more
I have recently started using Killstar and their clothes are really lovely quality ... arriving beautifully packaged. Returns are simple to arrange if required but be aware you pay for returns. Howeve... See more
Company details
Written by the company
Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.
Contact info
Unit 9 Boundary Road, G73 1DB, Glasgow, United Kingdom
- https://www.killstar.com/pages/contact-us
- killstar.com
4.4
Excellent
51K reviews
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Excellent Service
I have shopped at Killstar numerous times. I love the products. Customer service always answers any queries that I may have. My favourite online shop for clothing and accessories.
February 4, 2026
My order was dispatched quickly
My order was dispatched quickly, communication was great (no guessing if its been posted or not) & beautiful clothing as always
February 11, 2026
Great service, will shop again
Great service, speedy postage, packed nicely everything arrived looking great! All 3 products are amazing
February 3, 2026
Stop deceptive business practice
This company is a textbook example of a "return policy trap." Technically, they offer refunds, but the shipping costs make it financially impossible to actually get your money back.
Their policy is intentionally long and confusing, they don't mention that the customer pays for it.
March 7, 2026
Unprompted review
Can’t fault anything.
Clothes delivered quickly, well made, well packaged and fitted as per measurements on the size chart. Can’t fault anything.
February 9, 2026
No messing around excellent quality
February 3, 2026
I love all the ones I bought from you
I love all the ones I bought from you, my personal one tho is Reagan .
February 10, 2026
May use AI-assist with repliesRead more
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Jacket not as pictured
The product wasn’t as described/pictured on the site and looked terrible. Had to return at my own expense.
Also, no option given to review the jacket on the site - perhaps because I returned it? Seems a bit misleading if that’s the case.
February 13, 2026
Reply from KILLSTAR
Hey Caroline, thanks for taking the time to provide your feedback. It doesn't look like you reached out to our customer care team in regards to any issues with the item received. If you ever receive an item you are unhappy with our customer care team would be more than happy to help!
Nice design, cheap materials.
The designs are gorgeous. But the materials are so cheap, it's all plastic on plastic. Everything lasts about 3 washes before falling apart.
August 19, 2025
The quality of the top I received was…
The quality of the top I received was shocking and looked nothing like the pics
February 3, 2026
Reply from KILLSTAR
Hi Monika, I can see that the item was returned and a refund issued. I'm really sorry to hear that the item didnt meet your expectations and thank you so much for your feedback!
Simply amaaaazing!!
When I buy killstar dresses in a small they are the most perfect fit ever! I love them. Thank you.
February 10, 2026
Amazing
Ordered a dress. It’s absolutely amazing - the fit, the sizing, and the quality!
September 10, 2025
Absolutely love the Killstar website
Absolutely love the Killstar website. Always lots of great offers and fabulous products. Parcelled up and sent out very promptly and delivered in tact and packaged very well. I highly recommend them.
October 31, 2025
Overall excellent
Easy website to navigate. Simple secure check out. Fast delivery. Fantastic quality product. This was my first order but it won't be my last.
February 2, 2026
Very happy with clothes they look and…
Very happy with clothes they look and feel great. Great service, fast delivery. Very happy will use again
February 2, 2026
My order never arrived
My order never arrived, the post said the package was rejected but it never even arrived. Customer service did nothing to help and refunded my money but withheld the shipping fee. I missed out on the winter sale due to their delay, lost my birthday points, never got my package, and still paid a few quid for the overall inconvenience and let down. I had even paid for shipping protection which, like all insurance, is a scam. I won't bother with Killstar again.
I ordered once before years ago and the quality of fabric and sizing of garments was inconsistent across the board. Some things fit perfectly and others didn't. I was trying to give Killstar a 2nd chance, but the joke is on me.
Edited to reply to the message below: I never received my order. It did not arrive. *I DID NOT refuse it* and I told customer service the same thing. I didn't receive so much as a slip from the post office about a missed delivery or anything. I thought the *extra fee I paid for post protection* would prevent postage issues, but it did not. It was a scam from Killstar to make shipping more expensive.
It was my bad luck that Killstar imposes a very tight deadline to reply to them before they write you off. The email happened to clash with my step mother's funeral, so I replied in the final hours of the deadline which was already too late, apparently. The 48 hour deadline was cut even shorter, I guess.
January 30, 2026
Reply from KILLSTAR
Hi Janine, thank you for taking the time to leave feedback. I have looked in to this and it appears that your order was returned to sender due to being refused upon delivery. Our team reached out to you once it had been returned to us but as there was no reply within our timeframe a refund was issued for the item minus the shipping fee due to the package having been refused. I am really sorry this has left you feeling disappointed and thank you for the feedback in regards to product quality - I will ensure that this is forwarded on to the appropriate team.
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