Killthecat Reviews 49

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Owner of killthe cat was rude to my partner and I claiming, we stole souvenirs repeatedly after being told we didn’t and put his hands on the box to try and yank it from us. Apologised but feelings... See more

Company replied

Rated 5 out of 5 stars

There was a problem with one of the beers in my order being unavailable but I was contacted quickly with the offer of a replacement. However when my beers arrived there were 3 cans missing but I texte... See more

Rated 5 out of 5 stars

I've ordered a few times now for home delivery, usually aiming for 20 to 24 beers per order and I've never had an issue with damaged or missing items. Deliveries usually arrive a couple of days afte... See more

Rated 5 out of 5 stars

Best bottle shop in town. Great election and great staff with a small intimate venue full of friendly regulars. The tastings they do are a great night out, with likeminded people. Please, if you haven... See more

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4.5

Excellent

TrustScore 4.5 out of 5

49 reviews

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Rated 5 out of 5 stars

Best Craft Beer Around

Great beer selection, fun atmosphere, knowledgeable and friendly staff and the co-drinkers are unbeatable. Best place for craft beer in Whitechapel and beyond.

June 20, 2024
Rated 5 out of 5 stars

It's how you deal with problems ...

There was a problem with one of the beers in my order being unavailable but I was contacted quickly with the offer of a replacement. However when my beers arrived there were 3 cans missing but I texted them and they arranged to get them shipped out. It's not problems that occur its how you resolve them which matters! The beers we've tried so far have been great as well!

June 13, 2023
Rated 3 out of 5 stars

Owner of killthe cat was rude to my…

Owner of killthe cat was rude to my partner and I claiming, we stole souvenirs repeatedly after being told we didn’t and put his hands on the box to try and yank it from us.
Apologised but feelings still hurt and will not be returning because it’s awkward now.
Upgraded review because response was fair

October 22, 2022
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Reply from Killthecat

Hi Fuego, we completely agree it was an unfortunate incident. Unfortunately on Brick Lane theft is an all too common occurrence (particularly our glassware) especially during our birthday celebrations - and as you had (kindly) purchased a box of them which wasn't wrapped in our takeaway bag we were a little too hasty in assuming the worst. As you say once we realized we had made a mistake we were very quick to apologise but totally understand how you might have felt & we would hate to sour a customer relationship. I'll reach out separately as we would like to offer a free beer tasting in the hope we can bury the hatchet and apologies again for any distress caused to you and your partner.

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff, strong selection of bottles and cans; tap list is a little short but the options available are generally solid. Worth a visit if you're in the area.

February 5, 2022
Rated 5 out of 5 stars

Excellent store both online and in person

Great selection of beers. Well worth a visit when in the area to get recommendations and sample the beer they have on tap. Dan and clothe crew will keep you well hydrated with beverages.
They also host various tastings and meet the brewer session from the Brick Lane store.

February 4, 2022

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