KimberlyBeauty.com Reviews 358

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Received my item very quickly! I’ve used visual changes product from my esthetician before and I loved it so much because it works wonder on my face and does not irritate my skin. However, during covi... See more

Rated 5 out of 5 stars

Honestly speaking, after having a terrible experience with other brands, it's felt like there's no better product that is good for my skin. However, I kept hearing great things about this clearing gel... See more

Rated 5 out of 5 stars

I've been ordering with Kimberly Beauty for about 6 years now and have never been disappointed. My orders are always accurate and shipped timely. The products are pacakged with care and deliver... See more

Rated 5 out of 5 stars

I ordered from KimberlyBeauty a couple of times and was satisfied. My order came quickly, there were no additional commissions or payments. I ordered skin care products (I have big problems with acne)... See more

Company details

  1. Cosmetics Store
  2. Pharmacy

Information provided by various external sources

Our Mission: We will do everything possible to make your visit and/or your shopping experience a pleasant one. We've been working hard to make certain that your experience is simple, straightforward and convenient. We will offer only top brands, competitive pricing and outstanding customer service, as well as the most updated treatments available. We value your relationship very much... and will do whatever we can to make your experience an enjoyable one.


Contact info

5.0

Excellent

TrustScore 5 out of 5

358 reviews

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Rated 1 out of 5 stars

Long time customer

I have been purchasing the same two visual changes items from Kimberly Beauty for many years. They would also send samples of other items, which was a great opportunity to try, and possibly add to my routine. The two items I generally purchase have been out of stock the last 2 times I've ordered; however, I did order and eventually they arrived. They charge no matter if the items are in stock or not.
Two days ago, I received one of the 2 items I have been waiting for, only to open the box and find that the packaging is not what it used to be. The cleanser was not factory sealed and/nor bubble wrapped as it usually is, just tossed in a box. Due to the poor packaging, the liquid spilled within the box. I reached out to Kimberly's to explain this and the reply was shocking and extremely unprofessional. "We will send another, going forward, if you aren't satisfied with our packaging, we recommend you find another vendor who can." Wow!! This is how you treat long time customers? Or any customer for that matter. The kicker here is the closing, "Make it a BEAUTIFUL day!" The KimberlyBeauty.com Team. Do I use unsealed items? I don't know.

July 10, 2021
Unprompted review
KimberlyBeauty.com logo

Reply from KimberlyBeauty.com

Jeanette, you have been a chronic complainer since Day 1. We have done everything we can to satisfy you, yet you constantly complain to us about something. Given that we have had almost exclusively 4 and 5 star reviews, we must be doing something right. As we explained in our response to you when you reported the issue, Visual Changes did not "seal" the cleanser in this particular batch. "Seal", means a plastic wrap around the entire bottle once the cap is applied. We aren't sure why it wasn't, but they have been under pressure to get stock in because this product is in such high demand. Maybe in their haste, they forgot to have it sealed. And apparently, without out the wrap, the cap came loose in transport and leaked. We told you right off, that we would send a replacement, no questions asked.

In any case, we honestly felt that it was in both of our best interests that you find somewhere else to purchase your products. And we did so in an entirely professional manner. We wish you nothing but success in your search.

Rated 5 out of 5 stars

Great and amazingly fast

Great and amazingly quick response time from customer service when I had a question, and fast shipping. I will definitely be shopping here again.

June 6, 2021
Rated 5 out of 5 stars

Fast and easy purchase.

I found what I needed, paid for it, shipping was free which I love and I had my purchase less than a week later. I appreciate the pleasant experience.

March 17, 2021
Rated 5 out of 5 stars

My experience here is excellent.

My experience here is excellent. The delivery is fast, products are in good quality. This is not my first time buying here, and I am always satisfied. Looking forward in having another transaction with you. In conclusion, very recommendable.

January 19, 2021
Unprompted review
Rated 4 out of 5 stars

I really like

goods from them and shipped quickly! The items I purchased are very well packaged and the shop has many brands of beauty products to choose from

November 18, 2020
Unprompted review
Rated 5 out of 5 stars

Honestly speaking

Honestly speaking, after having a terrible experience with other brands, it's felt like there's no better product that is good for my skin. However, I kept hearing great things about this clearing gel and how it's perfect for oily skin like me. So I decided to give it a try and it did prove me wrong that good products don't have to be pricey at all.

November 9, 2020
Unprompted review

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