Kindakawaii Reviews 

131
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers had a great experience with this company, consistently expressing their overall satisfaction and joy with the service. Customers frequently praise the beautiful advent calendars, noting that the items inside feel completely unique, thoughtful, and wonderful to display around the home. People also deeply appreciate the customer service team, describing staff members as extremely responsive, kind, and always helpful when questions arise. Some reviewers were not happy with occasional delivery delays, long waiting times, and unexpected extra shipping fees requested later on. Additionally, a few consumers mentioned experiencing issues where items arrived broken, chipped, or damaged inside the otherwise stunning calendar boxes.

What people talk about most

Product

Users describe positive interactions with product, finding the advent calendars and daily gifts incredibly... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly. Many consumers praise... See more

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding processing... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as reliable, communicative, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, frequently reporting frustration with delayed orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had ordered a calendar. The calendar is absolutely beautiful! Huge in size and filled with very high-quality, thoughtful, and gorgeous items! No cheap plastic figures or fillers, but rather things... See more

Rated 5 out of 5 stars

I have Purchased Ghibli Advent calender 2025. I really enjoyed the surprises inside the box. There was one item damaged and the Team was kind enough to ship the damaged product. I was very happ... See more

Rated 5 out of 5 stars

I've gotten their Ghibli Advent calendar for two years now. And I have been overwhelmingly pleased with them. Last year was the first year they had it, and while it did arrive late the products were... See more

Rated 5 out of 5 stars

The advent calendar is amazing! I got it for my wife and she absolutely loves it. We have both been very impressed with the quality of items each day. We had a small issue with one of the items... See more



Contact info

3.8

Great

TrustScore 4 out of 5

131 reviews

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3.8

All reviews

(131)

30 reviews in the last 12 months

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Rated 2 out of 5 stars

Tried tested and failed

I was unsure of this website so I ordered 2 quite inexpensive items, a key chain and a pocket watch. The key chain turned up ok and was reasonable. A bit on the dear side but ok. The watch (which should have been on sale) wasn't delivered. The site says order partially delivered, so the watch hasn't been sent and the company are aware. I have emailed them 3 times asking for an update but have recieved no reply, nor have I received a refund. This in now a month later.
I am glad I did test the reliability of the company. If you really want things from this store I suggest you buy a small quantity just to test them.
However , be aware after the item didn't arrive I went on an alternative "online retail service based in China", and found identical items at 1/4 the price.
I am sad that this site failed to deliver. I really wanted to support a niche store.
Very disappointed 😞

I did get the refund but it was a long process. Having read the reply I may try them again.
Small stores need our support.
Let's hope it's better next time.

August 14, 2024
Unprompted review
Kindakawaii logo

Reply from Kindakawaii

The watch you ordered was out of stock, and a refund was issued promptly along with an email notification. I’m sorry if this email didn’t reach you or if there was any misunderstanding.

We pride ourselves on offering quality-tested items, which may come at a slightly higher price than mass-produced alternatives. Supporting small businesses like ours helps sustain creative, niche stores—but of course, choosing where to shop is entirely up to you.

Thank you for trying Kinda Kawaii. I hope you’ll consider giving us another chance in the future.

Best regards,
Raff

Rated 3 out of 5 stars

Not the best sadly

Items were sent in two separate parcels so I only received a few items from my initial £65 order. Contact from the company was good and they sent what I was missing quite promptly after I emailed them, also giving me a discount code should I return.

I later received my missing items ( was refunded for one item (a small letter writing set- as it was out of stock) so no problem there but opening the final box I was still missing an item! I was supposed to of been sent a Jiji cat figure but this wasn’t in either of the two parcels!
The writing set had been replaced with a Totoro one which was nice but doesn’t really make up for the missing figure.

If you have to replace items in people’s orders letting them know should be done as the Jiji figure was one of my most looked forward to items of my whole order, so despite the items I did get all being super cute it’s disappointing.

All in all I did get most of what I’d ordered and the communication was good when I would email in but I’m not sure if I’ll be returning sadly as it was all over the place. I appreciate it was Chinese New Year but maybe just close the site temporarily to avoid delays and be more mindful of stock.

March 7, 2024
Unprompted review
Rated 2 out of 5 stars

No delivery yet

I ordered 12th February, it is now the 5th march and the order hasn't left china. Even with the Chinese new year there was an unacceptable amount of time to process the order and commence shipping.

March 5, 2024
Unprompted review
Rated 3 out of 5 stars

Ordered a Pokemon box twice, disappointed once.

Ordered a Pokemon box twice, the first one was great, 5 stars, the second one really wasn't worth the money.

The first one was full of fun things, a big plush, a small plus, a mug and was really cool.

The second one had a towel, a coinbag, a washbag, a mug and a totebag, really disappointing.

Would give the first box a 5/5, the second one a 1/5, comes to 3/5 on average.

November 3, 2022
Unprompted review
Kindakawaii logo

Reply from Kindakawaii

Thank you for your feedback! I’m so glad you loved your first Pokémon box. 😊

As for the second box, I’d like to gently remind you that all items are listed on the website before purchase. This way, customers have the option to review the contents and decide whether to purchase or skip that month’s subscription any time!

We work hard to include a mix of practical and collectible items, but I understand preferences can vary! Thank you

Rated 5 out of 5 stars

Absolutely love this box

Absolutely love this box! I brought a pokemon box and I am on my second month! Can't wait for October the box all the boxes I've had so far are fantastic! They always gets back to my enquiries! If you haven't already you should definitely get a box from them! I also have brought items on its own from the store they arrive very neat and secure!

August 1, 2022
Unprompted review
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