The sheets arrived quite quickly and were a more generous size than the one originally supplied with the basket, so can be tucked in better. We accept that such items should always be washed before us... See more
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Good quality moses basket at a great price. Delivery was very fast. My only critique would be your website is very buggy. The 10% off welcome discount popup keeps appearing, reset password didnt w... See more
Company replied
Ordered a beautiful moses basket. Unfortunately it came with a stain. Unsure how it happened. Contacted kinder valley. They were happy to send replacement covers free of charge and was kind enough to... See more
Company replied
Some screw holes in the Moses basket rocker I received were not aligned, so I emailed a photo and received a reply immediately with apologies and a commitment to replace the parts straight away. I rec... See more
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Company details
Written by the company
Kinder Valley are an independent company which specialise in Pregnancy, Baby and Toddler products for all nurseries and homes. With over 30 years experience in nursery products we have an amazing team of designers and manufacturers who are dedicated to producing the highest quality products at the best price. Our range includes Moses Baskets, Moses Basket Stands, Cots, Cotbeds, Toddler Beds, Nursing Pillows and many more. All our products are designed in the UK, local to Birmingham. We have rigorous testing procedures on all our products to ensure they conform to British Standards, one of the highest standards in the world.
Contact info
Birmingham, United Kingdom
- kinder-valley.com
3.6
Average
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Moses basket
Me and my partner bought this beautiful white and grey moses basket for our baby boy who's due very soon and we love it its really sturdy and well designed we cant wait for him to be in it thank you😊
April 26, 2025
Unprompted review
Reply from kinder-valley.com
Thank you so much for your lovely review! We're thrilled to hear you love the Moses basket and wish you all the best as you prepare to welcome your baby boy! Kind Regards, Kinder Valley.
Moses basket
Ordered a beautiful moses basket. Unfortunately it came with a stain. Unsure how it happened. Contacted kinder valley. They were happy to send replacement covers free of charge and was kind enough to send a changing mat as a gesture of good will. The lady was every so helpful and polite. Would definitely buy again and recommend as a seller.
April 8, 2025
Unprompted review
Reply from kinder-valley.com
Thank you so much for your kind words! We're really glad we could help resolve the issue quickly and that you're happy with the service. We truly appreciate your support and recommendation! Kind Regards, Kinder Valley.
Quick and fast service would definitely…
Quick and fast service would definitely use again
April 5, 2025
Reply from kinder-valley.com
Thank you so much for your kind words! We're thrilled to hear you are happy with our quick and fast service. Kind Regards, Kinder Valley.
lovely bed very solid
February 20, 2025
Reply from kinder-valley.com
Thank you for your kind words! We're delighted to hear you're happy with the bed's quality and sturdiness! Kind Regards, Kinder Valley.
Reply from kinder-valley.com
Thank you for your great review! We're thrilled you’re happy with the speedy delivery and product quality! Kind Regards, Kinder Valley
Fast delivery lovely item
February 23, 2025
Reply from kinder-valley.com
Thank you so much for your kind words! We're thrilled to hear you're happy with both the fast delivery and the item. Kind Regards, Kinder Valley.
Good quality moses basket at a great price
Good quality moses basket at a great price. Delivery was very fast.
My only critique would be your website is very buggy. The 10% off welcome discount popup keeps appearing, reset password didnt work, and at one point I couldn't complete the order as the website didn't let me type anything into the checkout page.
February 7, 2025
Unprompted review
Reply from kinder-valley.com
Hi, Thanks for the feedback! We're glad you liked the Moses Basket and the fast delivery. We apologise for the issues you experienced on the website—our team is working on improving it. Kind Regards, Kinder Valley.
Customer Services about the product and…
Customer Services about the product and delivery were great. Item is excellent quality.
January 27, 2025
Reply from kinder-valley.com
Hi, Thank you for your positive feedback! We're so glad to hear that you had a great experience with our customer service and delivery. It’s also wonderful to know that you’re happy with the quality of the product. We truly appreciate your support and look forward to serving you again in the future! Kind Regards, Kinder Valley.
Me and my baby Absolutely love the…
Me and my baby Absolutely love the kinder valley moses basket. My baby is soo comfortable and content when ever I put him down into it. It's very aesthetically pleasing to look at, along with it being made very sturdy and of good quality. Great value for a great price
February 4, 2025
Unprompted review
Reply from kinder-valley.com
Hi, Thank you so much for your kind words! We're thrilled to hear that both you and your baby are enjoying the Kinder Valley Moses basket. We truly appreciate your feedback. Kind Regards, Kinder Valley.
No confirmation email following…
No confirmation email following purchase and the wrong colour send so couldn’t contact to exchange
January 11, 2025
Reply from kinder-valley.com
Hi, Thank you for your review. We are sorry to hear this! Please contact our Customer Service Team who will be able to look into this for you sales@kinder-valley.com. Kind Regards, Kinder Valley.
Reply from kinder-valley.com
Hi, Thank you for your review. Can you kindly contact our Customer Service team at Sales@kinder-valley.com who will be able to look into this for you? Kind Regards, Kinder Valley.
White waffle moses basket with white stand…
This is the 2nd moses basket I have purchased from you in a few months and both are lovely quality, packaged very well, fast delivery and great value for money.
December 29, 2024
Reply from kinder-valley.com
Thank you so much for your kind words and for being a returning customer! We're thrilled to hear that you're happy with both the quality of the moses baskets and the service you received. Kind Regards, Kinder Valley.
Beautiful Moses basket
Bought a beautiful little Moses basket for the arrival of Grandchild Num 5, really well made and sturdy, and really looking forward to using this very soon 🩷💙
December 9, 2024
Unprompted review
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! We are happy to hear you are happy with the item received! Kind Regards, Kinder Valley
You were very quick with responding to…
You were very quick with responding to my e-mails when a problem arose with courier.
Replacement sent very quickly.
Great value & Beautiful Crib
December 3, 2024
Reply from kinder-valley.com
Hi, We are pleased to hear that you are happy with our amazing customer service team here at Kinder Valley. Our team works hard to resolve any issues that can occur with your parcel from when the item is packed to its delivery. We would like to say a massive thank you for the 5 star review! Kind Regards, Kinder Valley.
Everything was great and very happy…
Everything was great and very happy with the product
November 28, 2024
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! We are glad to hear that you're happy with the service received! Kind Regards, Kinder Valley.
Reply from kinder-valley.com
Hi, Thank you for your review regarding your purchase with us. Please reach out to our amazing customer service team at sales@kinder-valley.com who will be able to look into the dents and marks mentioned via the review. We apologies for the inconvenience caused! Kind Regards, Kinder Valley.
Good value
Bought for grandson . Good as it comes with bedding , mattress etc . Easy to put together and seems to be stable .
December 6, 2024
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! We are happy to hear you are happy with the Bundle delivered. Kind Regards, Kinder Valley.
Great delivery time
December 4, 2024
Reply from kinder-valley.com
Hi, Thank you for your review, we are happy to hear you are happy with our delivery! Kind Regards, Kinder Valley.
Easy to set the frame up and it's a…
Easy to set the frame up and it's a nice little affordable moses basket...and my little girl seems happy on it 😊
November 26, 2024
Unprompted review
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Kind Regards, Kinder Valley.
Avoid this company
Ordered item 10 days ago. Still not delivered. No order confirmation email but order was confirmed when I chased them. The order was then 'lost' but I was only informed when again I chased to find out where the order was. Payment was taken on receipt of the order but I am still yet to recieve it. Wouldn't reccomend this company.
November 7, 2024
Reply from kinder-valley.com
Hi, Thank you for your review. We are sorry to hear that you're unhappy with the service received. Over the last couple of weeks our customers have experienced email confirmation not being received in their inboxes or being marked as spam. Our IT team has worked on this and we can confirm all issues have been resolved. We can only apologies for this matter!
With regards to the order placed, we can confirm that a replacement has been dispatched for you which has not yet been delivered. Our team is working hard with Evri to ensure all parcels are delivered with a timely manner but as we are approaching a busy festive season and Black Friday many parcels have a additional delay of 48 hours. As we were unable to provide a 24 hour shipping of another replacement a refund has now been processed for you.
We can only apologies for the inconvenience caused by this matter, and can assure you all issues with deliveries are currently being monitored and delt with.
We apologies for the inconvenience caused.
Kind Regards,
Kinder Valley,
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