The sheets arrived quite quickly and were a more generous size than the one originally supplied with the basket, so can be tucked in better. We accept that such items should always be washed before us... See more
Company replied
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See what reviewers are saying
Good quality moses basket at a great price. Delivery was very fast. My only critique would be your website is very buggy. The 10% off welcome discount popup keeps appearing, reset password didnt w... See more
Company replied
Ordered a beautiful moses basket. Unfortunately it came with a stain. Unsure how it happened. Contacted kinder valley. They were happy to send replacement covers free of charge and was kind enough to... See more
Company replied
Some screw holes in the Moses basket rocker I received were not aligned, so I emailed a photo and received a reply immediately with apologies and a commitment to replace the parts straight away. I rec... See more
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Company details
Written by the company
Kinder Valley are an independent company which specialise in Pregnancy, Baby and Toddler products for all nurseries and homes. With over 30 years experience in nursery products we have an amazing team of designers and manufacturers who are dedicated to producing the highest quality products at the best price. Our range includes Moses Baskets, Moses Basket Stands, Cots, Cotbeds, Toddler Beds, Nursing Pillows and many more. All our products are designed in the UK, local to Birmingham. We have rigorous testing procedures on all our products to ensure they conform to British Standards, one of the highest standards in the world.
Contact info
Birmingham, United Kingdom
- kinder-valley.com
3.6
Average
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Overall the experience was fine
Overall the experience was fine. I was puzzled when didn’t receive a confirmation of my order but emailed the company and they responded very promptly letting me know they received the order and when they posted it. I’m happy with the service I received.
December 6, 2022
Reply from kinder-valley.com
Hi, We are happy to hear that you are happy with our Customer Service! We take pride in our team who work hard to ensure all customers inquires are dealt with accordingly. Kind Regards, Kinder Valley
Amazing customer service
December 9, 2022
Reply from kinder-valley.com
Hi, Thank you for your positive feedback! Kind Regards, Kinder Valley
Good experience.
The accessory that I wanted was easy to find, quick to despatch and simple to fit.
December 2, 2022
Reply from kinder-valley.com
Hi, Thank You for your 5 star review! Kind Regards, Kinder Valley
Returning an item
I had to return a bed as it arrived damaged. It was collected first thing the next day with very helpful staff on email. Excellent customer service.
November 30, 2022
Reply from kinder-valley.com
Hi, Thank You for your 5 star review! Our Customer Service team works hard to ensure all our customer service queries are actioned right away. Kind Regards, Kinder Valley
Arrived quickly great product
November 28, 2022
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! We work hard to ensure that our products are delivered as quick as possible for our customers. Kind Regards, Kinder Valley
Good customer service
November 17, 2022
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Our Customer Service team is always happy to assist our customers with any inquiry. Kind Regards
Kinder Valley
Delivery was quicker than I thought and…
Delivery was quicker than I thought and my item was exactly as described. Good value.
November 18, 2022
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Kind Regards, Kinder Valley
Received earlier than expected
Received earlier than expected. Mattress flat and not folded up. Fits perfectly and good quality
November 3, 2022
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Kind Regards, Kinder Valley Team
Great communication & prompt delivery
October 14, 2022
Reply from kinder-valley.com
Hi, We are happy to hear that you have enjoyed our customer service! We work hard to ensure that our team is able to assist our customers with any inquires and resolve any issues. Kind Regards, Kinder Valley Team
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Kind Regards, Kinder Valley
Reply from kinder-valley.com
Hi, Thank you for your honest review about our Customer Service. Kind Regards, Kinder Valley Team.
Excellent service
October 7, 2022
Reply from kinder-valley.com
Hi, thank you for your honest review! Kind Regards, Kinder Valley Team
Buy direct from website
Bought direct through the website rather than Amazon and got free delivery. Excellent bed
October 1, 2022
Reply from kinder-valley.com
Hi, Thank You for your 5 star review! Kind Regards, Kinder Valley Team
Basket good...Stand no no...
Well I bought this for my daughter, who is due on 26/12/22....
Only opened it all up today (thinking better check it out)
The basket itself is beautiful but the stand! Omg the stand! Where do I start?? It is so flimsy! There's no way on earth my new grand child is going to be put in a moses basket on that stand!! (Wouldn't trust it!) Where some of the screws have gone in, the screws have split the wood!! Some other screws don't even tighten up on it, so not secure! It is so light weight, it is too flimsy! And so low!! Really disappointed with the stand!!
I'll keep it as we love the moses basket but the stand will not be used, never!
I will have to buy a new stand from somewhere else!!
**Edit** Kinder Valley sent me a new stand (an upgraded one) it is stronger than previous stand but I still can't get over how you have to build them yourself these days and at how low they are! Nothing like when I had one years ago for my own children but Kinder Valley were very good in dealing with the matter, so I'm grateful for that..
September 8, 2022
Reply from kinder-valley.com
Hi, We are sorry to hear this. Our baskets and stands are tested to and fully comply to British Safety Standards, specifically BS EN 1466:2014.
Please reach out to our Customer Service Team who will be able to assist you further with this matter. Sales@Kinder-Valley.com Kind Regards, Kinder Valley Team
I did leave a bad review
I did leave a bad review, but today this company has changed my mind. Especially Nina, she has helped and responded to me all morning, even changing my order last minute due to me getting it wrong. Cannot fault this company at all. Thankyou so much
September 20, 2022
Unprompted review
Reply from kinder-valley.com
Hi, Thank you for your honest review. Our Customer Service Team works hard to ensure all customer queries are resolved as soon as possible. We hope you enjoy our products!
Kind Regards, Kinder Valley Team
Order not received!
Still not received order and have had no correspondence from the company since I ordered.
August 23, 2022
Reply from kinder-valley.com
Hi, We are sorry to hear your item has not yet arrived. Please contact our Customer Service Team who will be able to assist you further with this matter. Kind Regards, Kinder Valley.
Ordering and delivery times were…
Ordering and delivery times were brilliant but i feel the quality was a little substandard. Fabric is very thin.
September 1, 2022
Reply from kinder-valley.com
Hi, Thank You for your honest review. Please contact our Customer Service Team who will be able to pass your review to our Design Team for future improvements.
Reply from kinder-valley.com
Hi, We are sorry to hear this. Please contact our Customer Service Team sales@kinder-valley.com who will be able to assist you. Kind Regards, Kinder Valley.
Originally purchased cot bed in Oct…
Originally purchased cot bed in Oct 2020 but base was poorly made or secured and glue and pins came apart requiring a replacement less than 2 years later. As it's a cot bed I would have expected it to last a little longer. Poor quality but ordering and delivery were fine.
August 8, 2022
Reply from kinder-valley.com
Thank you for your honest review.
We are sorry to hear that you were not happy with our product. As a company, we are happy to provide replacements to give you the best experience possible.
Kind regards, Kinder Valley
Reply from kinder-valley.com
Hi,
We are happy to hear that you are satisfied with our Customer Service!
Kinder Valley
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