In general, the crib is nice and sturdy, though there are some paint imperfections and scratches. However, the real problem is the horrible smell — it was so strong that we had to keep the crib on th... See more
Company replied
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See what reviewers are saying
Product has not been delivered to date Order has been delivered after 2 weeks being lost by the courier which I accept is beyond your control but felt you needed to be aware of this considerable de... See more
Company replied
I haven't used it yet so can't attest to that quality, but the delivery was extremely fast, it came exactly as seen on the websites and it took maybe 30 seconds to set it up. The upper position for th... See more
Company replied
The delivery took way too long to arrive, and I’m quite disappointed with the quality of the tricycle, it’s inconvenient and doesn’t fold easily. Too overpriced for no reason
Company replied
Company details
About kinderkraft.es
Written by the company
Kinderkraft está comprometida a facilitar la exploración del mundo para padres y niños, a través de productos accesibles que armonizan seguridad, funcionalidad superior y máxima calidad. Con presencia en más de 75 países, nos enorgullece haber contribuido a superar los desafíos diarios de las familias gracias a la venta de más de 10 millones de nuestros productos.
Cada uno de los productos que elaboramos es rigurosamente examinado en cada fase de su producción, garantizando así el cumplimiento de estándares de seguridad elevados. Precisamente por esto, Kinderkraft ofrece una garantía de 10 años y programas de seguridad para sillas de coche*.
Dentro de nuestra marca, los padres pueden encontrar de manera sencilla todo lo que sus hijos necesitan, desde cochecitos, sillas de paseo y sillas de coche, hasta hamacas, mecedoras, portabebés, cunas, bicicletas de equilibrio, triciclos y esterillas. Cada producto ostenta un diseño único, resultado de nuestra colaboración con diseñadores europeos que siguen las últimas tendencias y cumplen con los estándares de calidad más altos.
Nuestros departamentos de Desarrollo de Productos y de Calidad, ubicados en la UE, trabajan incansablemente para asegurar que los productos que Kinderkraft ofrece sean lo mejor posible en términos de funcionalidad y seguridad.
La excelencia de los productos de Kinderkraft es continuamente reconocida y premiada por prestigiosas instituciones y organizaciones independientes.
The art of Parenthood
*Para más detalles, consulte los términos y condiciones en kinderkraft.com.
Contact info
Tatrzanska 1/5, 60-413, Poznan, Poland
- +34 910 60 67 71
- help@kinderkraft.com
- kinderkraft.es
3.9
Great
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the product is a good quality.
March 30, 2026
There is no information about delivery.
I still haven't received any delivery information.
March 23, 2026
Poor quality
The delivery took way too long to arrive, and I’m quite disappointed with the quality of the tricycle, it’s inconvenient and doesn’t fold easily. Too overpriced for no reason
March 9, 2026
Reply from kinderkraft.es
Hello, we’re really sorry to hear about your experience and understand your disappointment, both with the delivery time and the product itself.
Delays in delivery can sometimes occur, and we sincerely apologize for the inconvenience caused. At the same time, we’re sorry to hear that the tricycle did not meet your expectations in terms of quality and ease of use.
If there is anything not working as it should, we encourage you to contact our support team or submit a complaint so we can take a closer look and help find a suitable solution.
Thank you for your feedback, it truly helps us improve.
They didn't answer the request
They didn't answer the cancel request
I wanted to use the first purchase discount but they just sent the product and closed the cancel request
March 1, 2026
Reply from kinderkraft.es
We’re sorry for the frustration 😔
We have responded to your request, but it’s possible our message didn’t reach you. Please check your inbox/spam folder.
Reply from kinderkraft.es
¡Muchas gracias por tu opinión positiva! :)
The item was not delivered
The item was not delivered. Required to collect the item from the depo. (40 minutes driving) Minimal help provided by customer care as the package is now with the carrier. (Not Our Problem) And refund will not be given until the package is returned.
Thoroughly disappointing from a recommended company. I will never use again.
February 2, 2026
Reply from kinderkraft.es
Hello, thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this situation has been for you. We completely understand how disappointing it is when a delivery doesn’t go as expected, especially with baby essentials.
According to the courier’s information (MRW), a delivery attempt was made, but no one was available at the address at that time, which is why the parcel was taken to the local depot. Unfortunately, once the shipment is with the carrier, we don’t have the ability to influence their delivery decisions directly.
That said, we absolutely don’t want you to feel left without support. Our customer care team follows the courier’s procedures in these cases, and refunds can only be processed once the parcel is returned to us. This is part of the standard logistics process, not a lack of willingness to help.
We truly regret that this experience didn’t meet your expectations and appreciate your feedback, as it helps us improve.
Not delivered-legal actions to be taken
After more than two weeks waiting, we haven't got the item. We have been trying to contact you without success via phone and email. The shipping company says you have the product and haven't given them it. Unless we receive the package or a refund of the money, we will feel obliged to take legal actions against you.
January 17, 2026
Reply from kinderkraft.es
Hello,
We’re truly sorry for the frustration this situation has caused and completely understand how upsetting it is to be waiting so long for your order.
We can confirm that you’ve already been in contact with us via social media and that our customer support specialists are currently investigating the case directly with the carrier. Situations like this sometimes require confirmation from external partners, which can unfortunately take additional time.
As soon as we receive further information, our team will contact you directly by email with an update or next steps. Please be assured that your case is being taken seriously and actively worked on.
Thank you for your patience, we really appreciate it and hope to resolve this as quickly as possible.
Good structure but AWFUL SMELL!!!
In general, the crib is nice and sturdy, though there are some paint imperfections and scratches. However, the real problem is the horrible smell — it was so strong that we had to keep the crib on the balcony day and night for five days before it became bearable enough to bring inside. Even after another week, it still has a slight odor. With the windows open all day it’s almost unnoticeable, but if the windows are closed, the smell accumulates and becomes unbearable again.
Delivery was fast 2-3 days
October 1, 2025
Reply from kinderkraft.es
Thank you very much for sharing your feedback — we are truly sorry for your experience.
We will pass your message, together with the product name, to our specialists. They will review what happened and take corrective steps to help prevent this in the future.
Reply from kinderkraft.es
¡Muchas gracias por tu opinión positiva! :)
Excellent quality
We ordered the travel cot direct from the company. Item is very good quality and was delivered on time. The cot is very easy to assemble and fold away. If the mattress was a couple of centimetres thicker it would have been a 5 Star ⭐
September 24, 2025
Unprompted review
Reply from kinderkraft.es
Hello!
Thank you so much for sharing your feedback with us! We’re really happy to hear that you’re satisfied with the quality of the travel cot and that it was delivered on time. We totally understand your point about the mattress thickness, and we’ll make sure to share this insight with our product team. Feedback like yours really helps us improve.
Wishing you and your little one lots of great travels and peaceful nights!
Product not delivered
Sunday, September 15th we ordered a baby travelbed, because in the webshop it said it will be delievered by Friday the 19th. Now it is September 25th and we still did not get the product delivered. We sent 2 emails, no response so far. We tried to call the officenumber they refered to on the confirmation order yesterday and today. Both days it said the office remains close. So we do not have a chance to reach them. We paid for it and need it this weekend so what can we do? I
September 15, 2025
Reply from kinderkraft.es
We sincerely apologise for the delay and recognise how stressful this must be, especially when you need the product urgently.
Please note that our customer service responds within 24–72 working hours, and we process requests in the order they are received. In your case, our specialists have already contacted the warehouse team, but receiving their feedback may sometimes take additional time.
Rest assured, your case is being treated as a priority, and we will contact you directly as soon as we have an update.
Thank you for your patience and understanding.
Very fast delivery and quality product…
Very fast delivery and quality product ! I am very satisfied !
August 21, 2025
Reply from kinderkraft.es
¡Muchas gracias por tu opinión positiva! :)
Kinderkraft
I paid for my pushchair on 14th August and my baby still doesn't have a pram. MRW the courier that this company use are liars and do not deliver the items! If they continue to use MRW I would consider not purchasing anything from this company.
They told me that they could not find the address and promised to deliver Monday or Tuesday of this week.
I still do not have it and I am going to denounce MRW if this is not resolved.
August 14, 2025
Reply from kinderkraft.es
We are truly sorry to read about your experience — we completely understand how stressful it must feel not having your pushchair ready, especially at such an important moment for your family. This is not the standard we want to deliver.
We have already contacted MRW to investigate why your delivery has been delayed and to ensure your order reaches you as quickly as possible. In the meantime, our team will follow up with you directly to provide real-time updates until this is resolved.
We know how urgent this is, and we will do everything we can to make it right. Thank you for your patience, and again, we are very sorry for the inconvenience you’ve faced.
Chair
I received the high chair on time and the delivery was very fast — thank you for that. The design is beautiful and I really liked the overall look and quality of the materials.
Unfortunately, we haven’t been able to use it. The footrest does not slide into place properly — it would require using a hammer to push it in fully, which we obviously didn’t want to do. Additionally, the front bar is fixed with screws and needs to be unscrewed every time we want to seat the child. I had expected it to be removable more easily.
My child is 1 year and 3 months old, and it’s currently impossible to seat him comfortably, as the fixed front bar gets in the way. If I remove the bar, I won’t be able to fasten the safety harness properly.
Sadly, this turned out to be an unsuccessful purchase for us, and I would like to return the item.
June 10, 2025
Reply from kinderkraft.es
We are very sorry for the situation,
please contact our support email so the dedicated team can further help. Please note that the reply may take a couple of business days due to the high requests volume.
Very fast delivery and the product…
Very fast delivery and the product seems very well made, just as described. Definitely recommended this product.
April 22, 2025
Reply from kinderkraft.es
¡Muchas gracias por tu opinión positiva! :)
Reply from kinderkraft.es
Muchas gracias por su valoración.
Reply from kinderkraft.es
According to the tracking, the package was delivered on 10/12/2024 Thank you.
Reply from kinderkraft.es
Thank you for your feedback :)
Quality
The experience so good its my 1st time to use kinderkraft product
Appreciated 👏
September 20, 2024
Reply from kinderkraft.es
Thank you for your feedback :)
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