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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, finding them well-made and suitable for their intended use, such as educational toys and gifts. Many also found the ordering process to be easy and straightforward. However, a significant number of people were dissatisfied with customer service, reporting issues like unresponsiveness, lack of support, and difficulty tracking orders. There are also frequent complaints about delivery, with many experiencing long shipping times, lost packages, or items not arriving as expected, despite advertised shipping speeds. Some customers also noted discrepancies between the product received and what was ordered, or concerns about product packaging and color vibrancy.

What people talk about most

Product

Users describe ambiguous interactions with product quality and order accuracy. While many reviewers praise... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express frustration with... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as very nice,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised timely and prompt... See more

Customer service

People report negative experiences with customer service. Many reviewers describe the service as horrible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just w... See more

Rated 4 out of 5 stars

Grandson will grow into this toy. Still a little bit young for him.

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Children's Toys Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

386 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I ordered two ornaments

I ordered two ornaments - one for my daughter born in 2021 and another for my daughter born this year. The ornament for my daughter born this year did not have her birth year and when I reached out to the company to see how to remedy this situation, I did not receive a reply.

October 6, 2024
Rated 4 out of 5 stars

Stickers showing tasks too tiny for limited eyesight

I was pleased with the construction of the task board, but the stickers' emblems either need to be much larger or in large print words for the tasks to help with an elderly person with limited eyesight.
Hubby was very pleased to have his name and the dog and cat on his board.

September 3, 2024
Rated 3 out of 5 stars

Wooden Piggy Bank

I ordered a wooden piggy bank for my son. The wood broke while i was trying to assemble it. As cute as they are, they seem to be cheaply made. Would not purchase again.

October 29, 2024
Unprompted review
Rated 4 out of 5 stars

One of the stands did not fit

One of the stands did not fit. Holes we're not measured correctly. Holes at top too big. Not appropriate for younger children. May put coins in their mouth

May 19, 2024
Rated 2 out of 5 stars

Cute product but cheaply made

Cute product but cheaply made. First time playing with it my son broke off the abacus. I would never let him play unattended but those beads certainly could be be a choking hazard if i hadn't seen it happen.

June 3, 2024
Rated 5 out of 5 stars

Wooden piggy bank with name and date of birth

when I received the bank you had to put it together very easy and the bank was really cute . It is also pretty big for a piggy bank . I think the turn around could have been faster from order to shipping took around 14 days .

May 13, 2024
Rated 1 out of 5 stars

My item was “lost during shipping” even…

My item was “lost during shipping” even though it never updated to saying it shipped or provided any tracking. When I requested a replacement I was told they no longer make them, kind of glad cause it seems they’re ripping off the design of a business elsewhere. Pretty sure I was never getting my item and they just wanted to cover their ass and have a reason for the refund beyond that they had a product listed for sale that they couldn’t even supply.

April 5, 2024
Rated 4 out of 5 stars

My Mother’s Day gift

My Mother’s Day gift sign is absolutely beautiful. I do believe that my mother will absolutely love it however, upon opening the package, I noticed that the bottom of the sign that slides into the holder to hold it up was bent and broken so I had to glue it.

April 25, 2024
Unprompted review

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