Brilliant service! We asked for a second opinion for our combi boiler as a previous service didn’t solve/identify the issue Robin sorted 2 problems, a leaking pipe and a fault with our combi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent service. Robin was extremely helpful and very professional, he called to give us his arrival time. During his visit he gave great advice regarding our boiler service and home heating, answer... See more
Company replied
Very pleased with the service. He came to my flat to service the boiler and carry out the gas safety checks, arrived on time, and was polite and professional throughout. He explained everything clearl... See more
Company replied
I did a quick online search and found Kindred Heating, phoned the number and as an engineer was in my area right then, he called around only fifteen or so minutes later. My boiler was making weird no... See more
Company replied
Company details
Written by the company
Gas Safe registered heating, plumbing and gas engineers located in Worthing, West Sussex, with over 25 years British Gas experience. We offer an extensive range of services including boiler servicing & repair, boiler / heating installations, gas appliance service & repair, landlord’s safety checks, power flushing and much more. Our heating, gas and plumbing engineers cover the whole of East Sussex and West Sussex and the surrounding areas.
Contact info
15 Gerald Road, BN11 5QG, Worthing, United Kingdom
- 01903 357105
- info@kindredheating.co.uk
- kindredheating.co.uk
An excellent experience overall
An excellent experience overall, with straightforward communication, punctual service, and a tidy, respectful boiler and heating system installation.
April 6, 2026
Unprompted review
Annual reminder was efficient
Annual reminder was efficient.
Service was carried out efficiently & on time.
April 9, 2026
Reply from Kindred Heating
Thanks for taking the time to leave us a review, it is much appreciated. Please get in touch if we can assist in the future.
Excellent service,as always
January 9, 2026
Reply from Kindred Heating
Thanks for taking the time to leave us a review, it is much appreciated. Please get in touch if we can assist in the future.
Professional clean tidy knowledgeable…
Professional clean tidy knowledgeable fantastic service as always. Highly recommend.
March 30, 2026
Reply from Kindred Heating
Thanks for taking the time to leave us a review, it’s much appreciated. We’re pleased to hear you were happy with our services. Please get in touch if we can assist in the future.
Quick and professional response
Quick and professional response. Boiler fault was reported and looked at the the same day. A new boiler was installed and running the next day.
March 19, 2026
Reply from Kindred Heating
Thank you for your kind review. We’re glad we could respond quickly and get your new boiler installed and running the very next day. We really appreciate your feedback.
Rang to let me know when they were…coming
Rang to let me know when they were coming, arrived on time, were very thorough. I was confident they did a good job.
March 6, 2026
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. Please do get in touch if we can assist in the future.
Excellent company …
I’ve used Kindred on a few occasions now. they are always on time and dealt with every problem we have had with our plumbing and heating quickly, always telling us the cost to expect and what is involved with the work and even if it’s necessary.
I have no hesitation in recommending Kindred to prospective customers
March 5, 2026
Reply from Kindred Heating
Thank you for your continued support. We’re really glad to hear you were happy with the service received. We look forward to assisting you in the future.
I will always use Kindred Heating
Really easy to book an appointment, Paul was professional as always, and he managed to get the top radiator working really well. I will always use Kindred Heating moving forward as they are competitive in their pricing and such a lovely company to deal with.
March 11, 2026
Reply from Kindred Heating
Thank you so much for your kind words. We're really pleased to hear that the booking process was smooth and that Paul was able to get your radiator working again. We look forward to helping you again in the future.
Perfect Experience
Perfect experience. Clear and concise communication, timing prompt, clean and respectful installation of boiler and heating system appliances.
Nice guys.
March 9, 2026
Reply from Kindred Heating
Thank you for the kind review. We're glad you were happy with the communication, timing, and installation. Please don't hesitate to get in touch if we can assist in the future.
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. Please get in touch if we can assist in the future.
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. Please get in touch if we can assist in the future.
Pipe leak in loft
Prompt response, courteous, job well executed. Highly recommended.
February 24, 2026
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. Please get in touch if we can assist in the future.
Very polite ,reliable and efficient
February 18, 2026
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. Please get in touch if we can assist in the future.
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. Please do get in touch if we can assist in the future.
Reliable, reasonable and they got the heating working!!
After many attempts by someone else they got our heating working better tan ever before. Reliable, reasonably priced I would recommend them to anyone. Brilliant 😀
February 19, 2026
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. Please do get in touch if we can assist in the future.
Boiler service and Gas Safety Certificate
Very pleased with the service. He came to my flat to service the boiler and carry out the gas safety checks, arrived on time, and was polite and professional throughout. He explained everything clearly, worked neatly, and completed the paperwork promptly. The whole process was straightforward and hassle-free. I’d happily use him again and would recommend him.
February 19, 2026
Unprompted review
Reply from Kindred Heating
Thank you for taking the time to leave us a review, it is much appreciated. We are pleased to hear you were happy with our services. Please do get in touch if we can assist in the future.
Annual boiler service
I had my annual boiler service carried out by this company recently and I couldn’t be happier with how it was handled. The engineer arrived on time, was very friendly and took the time to explain everything clearly. They were honest about what needed doing and didn’t push any unnecessary extras. The job was finished when they said it would be, with no fuss. Would definitely recommend them for a reliable and straightforward service.
February 16, 2026
Reply from Kindred Heating
Thank you for the taking the time to leave us a review. We’re glad you were happy with the service and found our engineer friendly, punctual, and clear in their explanations. We really appreciate your recommendation and look forward to helping you again in the future.
Fair and trustworthy
I was put in touch with Kindred by another contact and really glad of that. Their communication with us has been excellent and their support for our aging boiler both practical and also pragmatic. I've felt well supported throughout. Approaches have been discussed with me in an open and transparent way, allowing us to make the best decisions. Would recommend.
February 9, 2026
Reply from Kindred Heating
Thank you so much for taking the time to leave us a review. We’re really pleased to hear that you felt well supported and that our communication made a positive difference. We always aim to be transparent so our customers can make informed decisions with confidence, and it’s great to know that came across.
3 different service calls, same great service.
Third time using Kindred heating in 18 months for boiler service, same day boiler repair and now new radiator installations. Always polite, thorough and fairly priced. Paul and the team always work clean and respectfully. Great communication throughout. Have recommended to others and will continue to do so! Thank you.
February 11, 2026
Unprompted review
Reply from Kindred Heating
Thank you for your continued support, it means a lot that you’ve chosen Kindred again. We’re glad you’re happy with the service and communication from Paul and the team. We appreciate your recommendations and look forward to helping you in the future.
Fast efficient Service as always
Fast efficient Service as always. Use them every year!
February 2, 2026
Reply from Kindred Heating
Thanks for taking the time to leave us a review, it is much appreciated. Please do get in touch if we can assist in trhe future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.