Kindredpress Reviews 

Making the book was not too bad, it was good how it managed to use my images to create the characters.
Response times are slow, I appreciate this is likely due to the time difference as I am in the UK. I would also air on the side of caution as errors or issues are hard to resolve

My issues really come down to the error in the book and the inability to correct this.
The book was ordered as a Christmas gift for my husband as it is our 1st Christmas married so I wanted it to be perfect, which it isn't.

I noticed one of the panels had my husbands character on there twice in error instead of my husband and another character. I went to edit this, changed the descriptive text and although it gave me options to change panel to show my husband and the other person, each time I selected it and clicked save I would get an error about it failing to save generated image.
I tried this a number of times. I even tried to leave it a little while and go back on just in case I had been attempting to make edits too soon.
I then tried to pause the print so I could get hold of someone for help.

The customer service was mediocre.
Although I appreciate the 50% refund as a gesture. I feel a full refund should have been given. Whilst I appreciate AI generation comes with risk of errors, it is not my fault when the page won't save my edits when trying to correct it. Also, it should have been noticed and checked or rectified by the team before printing to ensure AI errors like this don't happen within the company. I have been told the 50% refund was more than what they should have done because they can't see a system issue on their end, so I assume that means they feel I got this wrong and left it. I do appreciate the partial refund, but when there was an AI error out of my control, my attempts to fix didn't work and I was unable to pause the printing I shouldn't loose out financially. The book is useless to me with such an error so that is money in the bin before it even arrives.

Whilst the quality of the books are great, the process is terrible. I'm from the UK, so I know there will be a delay in communication, but 5 days later after over 8 emails plus about 3 or 4 website messages and only two responses isn't great.
I built my book and there was loads of errors.
Firstly you pick you characters and give a description of what they are like, plus a photo.
I noted my mother was in a wheelchair.
Every photo of my mother she was stood up. So I had to go to every image and edit it. Every edit you use a credit and I didn't have enough credits to charge all the images. The two emails I received they gave me 10 credits. However, that was not enough. Generating a new image then effected the other characters. Placing them in a wheelchair or speaking instead of the person supposedly speaking. Changing nephews into brothers. It was soul destroying, I couldn't even give up, as you have to pay before producing the book. After the last credits I was given I thought I'd completed it and went to bed to check again the following morning. However, it had gone to print and published. I then noticed one of the photos my mother was standing and another person was in a wheel chair. I was so upset. I checked my other images and noticed I had actually generated the correct image but hadn't highlighted it, so it didn't save it for print.
There really should be a double check feature just incase. It took me 5 days to build the 32 page gloss book (i paid the extra for their best version) having to wait for a return email and the credits i received.
I'm not sure if it's a really small business with just a handful of customer support staff. But this needs to be looked at.
I was so excited to begin with in building the book, that is now ended in disappointment knowing that when it arrives, it's going to be wrong.
My mother has terminal cancer, my father not in the best of health, so was hoping this would have given them some enlightenment under the circumstances.