Kinesis Money Reviews 

I am extremely disappointed with my recent experience with Kinesis.

I initiated a cryptocurrency withdrawal, and it has now been pending for more than 96 hours (4 days) without being broadcast to the blockchain. My first withdrawal also remained pending for several hours before I had to cancel it, and my second withdrawal (Reference 279562) has now been pending for over four days.

During this time, I have contacted Kinesis Support multiple times and followed up through the Kinesis community forum. Although support acknowledged that there were delays with cryptocurrency withdrawals, I have still not received my funds, a realistic estimated timeframe for resolution, or a meaningful explanation for the prolonged delay.

Holding customer funds for more than four days without clear communication is unacceptable. Customers deserve transparency, regular updates, and a reliable withdrawal process, especially when dealing with their own assets.

I sincerely hope Kinesis resolves this issue as soon as possible and improves both its withdrawal processing and customer communication. I will update this review once my withdrawal has been completed and the matter has been fully resolved.

Kinesis has locked me out of my account with $4k USD for the past year because I sent BTC to a sanctioned address. No explanation - no timeline for resolution. Support and account manager just say their hands are tied by the COMPLIANCE wizards and there is nothing they can do. Phone messages (+1 929-479-0748), emails to support, account manager and compliance are ignored. I have watched the Trust Pilot score descend from 4+ to current for the last 14 months as one after another reviewer reports issues.

I want to say nice things about Kinesis because I feel like they have all sorts of good ideas. The follow through has been terrible. I have an account contact in London- I'm on Honolulu Time so it's virtually impossible to talk. There should be someone who can resolve my onboarding issues on the Pacific Coast or even Asia. I'd be happy to work with someone on EST. However, I had a problem with email phishing, upped my security, changed my email and haven't been able to login since. I don't even know if my account still exists or if it has been stolen. The "help" is really a recursive loop sending me back to a robot over and over again. I really just need, one person, spending, perhaps an hour to re-establish my account. This is apparently impossible. I really had high hopes for kinesis, as I thought they addressed a lot of important precious metals/crypto issues. I'm deeply dissapointed.

Kinesis is WORTHLESS...THEY PROMISE SILVER AND LIE ABOUT IT. They advertise that if you make a referral and they get verified, you each get a half an ounce of sliver (digital silver). IN REALITY, YOU HAVE TO HAVE YOUR REFERRAL JUMP THROUGH HOOPS LIKE SPENDING OVER $4000 in trades...JUST TO GET THIS "FREE SILVER" Places like Coinbase ACTUALLY reward you for referrals, KINESIS DOES NOT. THEY ARE A WASTE OF INTERNET SPACE, AND A BAD IDEA. INVEST IN PHYSICAL GOLD. THIS IS JUST A BIG SCAM!!!

After my review was flagged by Kinesis for hate Speech here is the Updated version, with a star less as this seems not transparent to me!

I have been loosing money to KVTs for the last year, but with the minting offer introduced last year it did look good for a few weeks, but they constantly changed the terms and conditions, requiring a set number of trades and spending on their cash back program.
This approach raises concerns regarding regulatory standards, which might explain why they halted it mid-month after cashing in on everyone trying to meet the criteria.

I’ve conducted some research on the board members to understand why this company isn’t making any progress, despite having many users and generating revenue from fees.

The head of sales is family member of an investment broker, a typical "wolf of Wall Street" character. ( you can google it as im not allowed to say more to that here) He also maintains a management position in his own investment firm(Super Network) all while Kinesis tries to convince us we’re moving back to the gold standard, While I firmly believe they are collaborating with central banks and major asset management firms, which would never support such a shift as they profit from inflation and debt.

I have been an early adopter of Kinesis since 2019, holding over $100,000 USD in assets, including 25 KVT. I have been a vocal supporter of this "borderless" system for seven years.
​However, the reality of the "Physical Exit" is a massive disappointment. I attempted to redeem a single 100g gold bar (~$15,000 USD) and was told the "Toronto Hub" is empty. Kinesis is now demanding $420+ USD in fees to ship a bar from New York to BC, exposing me to international customs, brokerage fees, and unnecessary cross-border risks.
​When a KVT holder and $100k+ client is told to "fly to NYC" or "buy from a Florida shop" (that doesn't even ship to Canada) as a solution for a Toronto inventory failure, the system is broken.
​If Kinesis cannot manage domestic inventory for its most loyal, high-value users in a G7 nation, it is not a "global monetary system"—it’s a high-fee trap. As a stakeholder (KVT holder), I am appalled by the lack of operational competence in the Canadian market

​I have updated my rating to 2 stars to acknowledge that Kinesis management has reached out. However, the core issue remains unresolved.
​Kinesis marketing implies a Toronto Hub for 'global redeemability,' yet I’ve identified a flaw where the 100g gold redemption minimum isn't being fulfilled domestically. If I have to import from New York, the Toronto hub isn't serving its purpose for Canadians. Support already provided a domestic quote for silver from Toronto, proving the domestic route is functional; I am simply looking for the same standard for gold to avoid unnecessary capital gains taxes and international border fees

Been with kinesis a number of years. Lost thousands due to fraudulent transactions 2 months ago. No answers yet. Account frozen.

Withdrawal issues with US transfer.

I succesfully transferred in February USD from Kinesis to my bank account outside USA automatically, with SWIFT/BIC.

In April 16, with same data, same accounts, the first withdrawal failed. Since then 4 more intents to get my money and we are at day 11 (eleven) with no answer from Kinesis support in the last 4 days and no support from Mr. T. from customer service.

As per the information provided, Kinesis USA is OUT of SWIFT and affecting customer experience. Kinesis requires a FEDWIRE number, which my bank does not use, nor provided to me. I do provided a full page with wiring instructions from USA to my bank. 4 days and not a reply, operation is on hold for 4 days. What kind of service is this?

This may scare new customers since you have no communication from Kinesis Support nor from a special customer service person.
KM00075825.

Kinesis needs a real solution and think twice before changing banks to earn more profits with decrement of customer experience.

My account has been locked for over two months, with around $80,000 stuck on it, and I still have no clarity on what’s going on.

Since then, I’ve been in regular contact with both support and my account manager. He has been responsive, but the issue is that he simply cannot provide any actual information. He told me that the decision to lock my account was made by a senior manager from the compliance team, and even he is not being given any details about the reason.

So for over a month, I’ve been stuck in a situation where:

- my account is locked
- I have no explanation why
- I have no timeline for resolution
- and even the account manager has no visibility into the case

Honestly, this whole situation feels extremely sketchy. I understand that compliance checks can happen, but completely blocking access without transparency for such a long period is not acceptable.

At this point, I just want a clear explanation and a realistic timeline, as well as access to my funds.

UPD:
After almost 2 months, they removed 30k USD from my account without any explanation and deleted my account

3 days plus waiting for a XRP withdrawal, B$from support , "new security features", as a coder with 30+ years experience a load of bollux. prove me wrong?

HIN
KM13921569

5 days after withdrawal crypto finally arrived.

Kinesis Money makes it easy and comfortable to invest in silver and gold, gives moment to moment information about investment value and opportunities to earn by investing. That's pretty good!

One of the best solutions going back to real money!!

Took forever for my money to go for my bank to a third party wallet from a third party wallet to kinesis and then when you take the money out it's a $25 fee every time you send money back to your bank account it's a joke Don't waste your time or money buy physical silver

Concept: ⭐⭐⭐⭐⭐
Execution (onboarding & funding): ⭐⭐☆☆☆

I’ve been using Kinesis Money for some time now, and I want to give a balanced, honest review.

The concept behind Kinesis is excellent. Allocated gold and silver, combined with the ability to transact and earn yield from system activity, is a very compelling alternative to traditional finance. The idea of bridging physical assets with a usable payment layer is, in my view, exactly the direction things should be moving.

However, the execution — particularly onboarding and funding — has been frustrating.

We experienced repeated issues with KYC verification (white screen errors across multiple browsers and devices), and the process required multiple emails and escalations to resolve. This should be far smoother, especially for a financial platform.

Funding is another area that needs improvement. Transfers can take 2–5 days, and follow-up calls with questions that don’t always feel relevant or clearly explained add unnecessary friction. In comparison, transfers to other providers (e.g. Auvesta) are straightforward and predictable.

Support is responsive and polite, but appears constrained in what it can actually resolve, which leads to delays and workarounds rather than solutions.

I remain interested in the platform and its potential, but trust will depend on improvements in operational reliability and user experience.

10/10 Best platform to invest in Gold and Silver!

Saved a lot on fees and love earning yield on gold and silver!

I started creating my Kinesis account with great difficulty. Before I could even finish, my account was suspended. I contacted the support chat three times. They're useless. My account has been suspended for almost 36 hours now. The support chat is a joke. It's a disgrace!
I would be delighted if the real Kinesis staff contacted me

I would be very careful. After 6 years with Kinesis I have experienced a loss of nearly $3000 dollars due to the exchange NOT BEING LIVE. The exchange displays out of date information with regards to your asset prices. This resulted in me selling an asset that was displayed as 12000 dollars when the actual market value was just $9000. Hence I only received $9000 in gold after paying $12000. The company wont accept any responsibility for the fake display of asset prices in portfolios. They know I am no fool and would not have exchanged the asset for $9000 of gold. I have held back for months but all they have done is changed the history of their displayed asset price. Kinesis have basically cooked the books. Stay away from this company as your money is safer in the bank.

I only gave one star, I did not even want to give any stars. Extremely disappointing service when it comes to withdrawl's. I really would not recomend Kinesis to others. I have had a few bad experiences with withdrawl's. I made a withdrawl last Monday, its Friday afternoon as I write, still have not received it. It may be Monday now before I receive it, a whole week. Absolutely digusting. Actually I plan to leave Kinesis, because of this. This review will be defended as their reputation is at risk. This is what I have experienced.

Everything is good, maybe if the notification about metals prices work faster.