Kinesis Money Reviews 

Kinesis Lies. I deposited a small amount to Kinesis (a substantial amount for me) when I opened my Kinesis Account. I now see that Kinesis is the "Bates Motel" for collecting currency and storing it in the form of KAU (gold) or KAG (silver) equivalents. You can put currency in but you cannot get gold or silver back out! Kinesis only responds by computer. The only response I have received tells me I am not in compliance with a security reviews. I was able to make a small 20 -1oz silver round purchase in using Kpay. Now when trying to exchange KAU for 1/2 oz. gold bars and KAG for 1oz silver rounds - Kinesis says I am not in compliance! If I could get 20-1oz silver rounds why all of a sudden am I no longer in compliance for a larger number of founds? If I were you I would do what I have been unsuccessful at doing. Run! Get your money out. Better yet do not put any of your currency into. No matter what Andrew Maguire may say. The audit says they have the gold and silver the problem is if it is your gold and silver Kinesis does not want to send it to you! I started in February and so far have only received the 20-1oz rounds of silver I ordered as a test run. Next Kpay stopped working. Now I have been told that my account is in a security audit and all transactions are blocked. Kinesis needs proof of residence. I took a picture of a handy telephone bill, rejected they said it looked cropped. I sent a a second picture – also not satisfactory. I scanned the document attached it to an email for support. No Reply! Here we are in July and Kinesis still will not release the KAU to pay for the gold I ordered from their store or the KAG to pay for the silver I ordered from their store.
Run don’t walk away!

About two months ago when I tried to withdrawn funds from my account the transaction was suspended and a KYC request was triggered.
I'd already performed two KYC (the last one in January) but I followed the procedures and send my documents two other times with no result.
The site was accessible but it was impossible to withdrawn or trade. I wrote many email to support but got no answer about the reason.
Now after near two months my account has been suspended this too without any explanation.
Near 300k $ in funds has been seized.
I was hoping kinesis would have finally kept their promise "You are the legal owner of your gold, no matter what" but it's evident they won't
. So be aware because I believe it's correct to identify them as a Scam site.
Tomorrow I will start publishing all the documents related to my account, their forum, the communications with their "support" so if you want, you will be able to know how the story goes on...
I also started writing to their partners, because my experience with kinesis started thanks to some of them and involved dealing with them, for example througth the "kinesis metal back" program.
Someone answered to me, astonished to discover how kinesis behave, and offered some help to obtain at least an explanation about the reason of the seizing.
Now let's wait for some hint about how to solve this incredible situation...

As predicted, after leaving a 1 star review, only then out of nowhere they are able to send the mail again.

So 1 week later after sending all documentation. Again the team is doing sht. My funds are still blocked, I can't do anything. After sending multiple mails and never receiving an update, this is really just a scam company.

Even support a big headache to deal with, looks like they send answers given from a playbook and are in no state of helping people properly out!!

It's really sad I have to express all of my problems in the open , because it's the only way to properly be helped out.

If you are reading this because you are interested in this platform... Save yourself, and don't use them

I have been with Kinesis since 2021 and couldn’t be happier. I also have my SMSF linked with my personal account and like the ability to check on both account balances once logged in , mind you setting up my SMSF was a very stringent process from Kinesis. At one stage I deposited money from a bank account I didn’t register with Kinesis and they sent the funds straight back , they are very stringent and follow the rules .I really like the gold and silver yields getting paid into my account which is starting to increase considerably. The customer support is great and quick to respond to my emails. Overall I’ve had a great experience and highly recommend to anyone wanting to save in gold and silver .

We wired funds to my wife’s account on June 16th! Those funds fell off the face of the planet! Turns out “compliance” has stolen the use of those funds from us and even though we showed those funds were the proceeds from her deceased mother’s estate, they continue to withhold our money from us! Apparently, they can take control of anyone’s account, and from what I’ve read here, turn off people’s ability to trade and access their money at their whim! This experience has seriously shaken my confidence in Kinesis to hold my savings and to be our family’s primary source of ”money”!😠

Keep sending emails about what fantastic progress they are making,all the programs are useless without the ability to spend.They stopped their virtual card,a full year ago,stating they are moving to a new supplier,must be the slowest move in history.I also sent some money to my account,but was refused and returned.Also it took them 5 full days to send my Bitcoin to my wallet,few years ago.There are better companies out there,where you can actually spend your funds.

I am writing to share my deeply frustrating experience with Kinesis and their handling of KVT (Kinesis Velocity Token) trading. I purchased KVT in 2019 but in 2022 I was with a need to sell it. However, selling option was not available and Kinesis repeatedly failed to provide a clear timeline for when trading would be enabled, despite assurances that updates would be provided. After holding onto my KVT for 5 years and reaching out monthly to get any new update, in late 2024 my account manager, Craig Kourie, committed to assisting if trading wasn't available by mid-2025. On May 16th, 2025, I reached out to Craig and received a message stating, "KVT yields have gone up drastically. Due to high volume coming in. This has now all come to fruition what we had spoken about. It is very exciting and I would hold onto the KVT's as tightly as possible. They have also gone up in value to $2100. Once the remaining are bought on the exchange we should see another increase." This message, in hindsight, appears to have been highly misleading.
To my surprise, upon logging into the app on June 4th, 2025, I discovered that the trading option for KVT was available. However, it appears to have been opened around June 1st (and i have received no formal communication) coinciding with a drastic price drop from $2100 to $990.
The lack of transparent communication regarding the availability of trading, coupled with the misleading advice, such as to 'hold on tightly' just days before a significant price reduction, is unacceptable.
This experience highlights a severe lack of transparency and consistent misleading communication from Kinesis support.
As a long-term holder, I have seen no profit on my KVT due to these issues. While I only held a single KVT, I can only imagine the impact on those with larger holdings who may have been similarly affected by this sudden and unannounced update.
This incident raises serious concerns about Kinesis's operational integrity and their commitment to fair and open communication with their users.

I signed up a couple years ago and had a great call wiht Michael Bennett, the ceo I believe at the time. I have watched the company to see how it has been going and thought they seemed steady. So I re-activated my account and tried to deposit money with Apple Pay - broken process. I was assigned Ximena - someone I see has bad reviews on this site - and she has now blown me off 2x for scheduled calls where I cleared my schedule for her. Their chat doesn't understand nor reply accordingly. I currently have a vote of no confidence in this company. Too bad...

Bad application, I registered in 2019 and have verified it, and in 2024 my account has to be re-verified and I have submitted a request for verification and it has not been reviewed until now.
contact support always says wait 24-48 hours but there is no change at all, it's so funny

In 2023, I had a horrible experience with Kinesis. The online/email support system was terrible. It took well over a week to resolve simple login problems. I jumped through hoops just to be able to access my account and deposit funds. The experience was so bad, I decided to let the company mature before depositing significant funds.

Then in 2025, the same experience!!! Lagging email support with canned scripted response without meaningful troubleshooting, debits from my bank account where I didn't receive the KAU I'd purchased. This companies model is convoluted and lacks proper customer support. A simple online purchase once authenticated through your Kinesis verified account turns into a multilayer nightmare. All you get from lagging support are scripted apologizes that they "understand your frustration". If you understand, fix your problems and offer more timely and better support (ie phone support)!!

If you're ok with not being able to talk to a support person, slow support response times, like "babysitting" problem resolution, nonresponsive account execs, waiting weeks for problem resolution...then this company may be for you!!

Update June 19 2025: I've noted the "canned Trustpilot" Kinesis response to posts. Very similar to the "canned" response(s) and apologizes I received when Kinesis Support was trying to resolve my/their issue(s) for days/weeks. Nevertheless, I forwarded the information requested by Kinesis in this Trustpilot response....still NO response. Still waiting, but in my experience, this is typical of Kinesis.. Some time ago, I also asked that the Head of the Account Executives call me, but nothing. Based on my experiences, that's typical of Kinesis.,,no mgmt/support team callbacks and seemingly, no real accountability.

The Kinesis platform is a remarkable efficient way
to trade and profit from its use.
Especially amazing is the personal manager assigned to help with every step if needed.
My manager Hariz Radzi is the most knowledgeable
patient and thoughtful person who has gone above and beyond in helping me navigate the platform when it has been outside my understanding.
Thank you Hariz a thousand times.

I've used Kinesis for a year or more but I have decided to stop using them. The platform works pretty well, although I found depositing cash impossible (UK resident), and could only deposit funds using crypto currency. The main problem with these types of sites is : not your keys not your funds. So I believed having any quantity of money with them is liable to catastrophic losses through theft, incompetence, mismanagement etc. There are plenty of other safer options out there.

If you were to ask be how I rate this company 4 months ago I would have given it 5 stars if there was a problem with your account there was a number to call that someone would answer answer any questions you had and fix any problem that would come your way. The account ex Martin Diaz would call me every few months let me know what new features were rolling out it was great. In February they wanted us to a re verification process no problem send in a new pic with date and account number on it send a pic of a bill the verify your address no problem. I have been building a new position in btc I went to go sell some on Monday I can’t sell its says I’m not verified. I try to call no one picks up. I to the chat they tell me I have to re verify I said I already did back in February they say that there were a few things wrong with my pictures. No one reached out to me in the 4 months that had passed to say hey Kris your picture doesn’t have some info on it and can you use a different bill for the address. Since I have opened the account I have moved so the address I opened with wasn’t the same. But was on the bill and my new license. I spoke with my new account ex xeima benitez I asked her the Monday Dow do I change my address she said send it to me and I will make sure compliance gets it so I did that I sent in all the new pictures they asked the next day I texted the chat to see update on verification they said that i did ent have my hin number on it but it did I copied the example they sent but when I wrong the date I wrote 6/3/25 they wanted it written as 3 June 2025 so then again sent it in this time with my moter vehicle tax bill then the next day I reach out to support them xeima emails me saying that to address don’t match than I responded to her saying don’t you remember when I asked you about changing my address on Monday you told me to email it to you for you to send it to compliance it is now Thursday I have had no response from xeima still not verified no access to any of my eth btc silver gold euro or pound can’t send btc or eth out to different wallet. This afternoon I texted support again and they told me I just have to be patient

I am compelled to share my heartfelt appreciation for the exceptional experience I’ve had with Kinesis. In an industry where promises often fall short, your company stands out as a beacon of integrity, delivering on every commitment with remarkable consistency. Your dedication to transparency, honesty, and moral excellence is not only rare but truly inspiring.

A special thank you goes to Craig Khourie, whose professionalism and responsiveness have elevated my experience in many aspects. Craig’s ability to address any issue promptly and provide valuable insights with lightning speed has made every interaction seamless and rewarding. He is, without a doubt, a superstar who embodies the best of what Kinesis stands for.

I also extend my deepest gratitude to Thomas Coughlin (CEO), and his executive team, as well as the countless behind-the-scenes individuals who work tirelessly to uphold Kinesis’ ethos. Your unwavering commitment to your clients and the precious metals industry is a testament to your values, and it’s a privilege to be part of the Kinesis community.

I’m proud to carry the Kinesis flag and look forward to continuing this remarkable journey with you.

With gratitude, Daryl Stewart

Kinesis for me has been great, good and easy communication with my account manager, the web and app program is easy to navigate but like anything it takes time to get used to it. I'm looking forward to getting use of the virtual card and spending my real money. So all in all a great experience.

I had an incoming LTC transaction from 2 weeks ago which is still pending. The day after the LTC was sent, I contacted Kinesis via live chat to inquire about why it was still pending. They assured me that they would escalate the case and get back to me. Since I had heard nothing after several days, I contacted support via live chat again only to be told the same thing. A week after the LTC transaction I still had received no response, so I thought I'd give email a try. I finally got a reply informing me that they objected to the source of the funds, and would need to return them. They asked for an LTC address, which I immediately provided. That was a week ago. My LTC was never returned to me, and my follow-up emails have gone unanswered.

I've been with Kinesis a few years and had an excellent experience. However bear in mind not all the features of Kinesis are available in the UK. We still don't have a debit card and funding is still via the Aus / Indo banks. Maybe there are legal reasons for this but I can only award 4 stars.

Innovative opportunity to bring gold and sliver to the digital world.

The ability to buy metals and hold it with Crypto in my private wallet.

Have been with Kinesis from the beginning. I believe in their vision and it is really starting to gather traction in the market place. Digital gold backed by real gold is the future of money