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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, citing significant delays in receiving their winnings and difficulties with withdrawals. Customers frequently reported issues with customer service, describing it as unresponsive, unhelpful, and providing generic or conflicting information. The website also received negative feedback, with users experiencing problems with account access and verification. Reviewers also expressed frustration with the company's response time, noting long waits for replies to emails and live chat inquiries. The refund process was another major point of contention, with many struggling to receive their money back or facing unexpected account closures. Conversely, some people were satisfied with the site, reporting quick withdrawals and positive interactions with customer support.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting issues with withdrawals. Many... See more

Customer service

Clients share negative opinions on customer service, frequently reporting issues such as unreadable ID card... See more

Website

Customers had negative experiences with the website. Many reviewers reported issues such as being logged out... See more

Response time

Consumers express significant dissatisfaction with response times. Many report experiencing "radio silence"... See more

Refund

Reviewers highlight negative aspects of refund. Customers consistently report significant delays and... See more

Based on these reviews

Rated 2 out of 5 stars

In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you don... See more

Rated 2 out of 5 stars

System locked up on game. Cannot access any games at all and have credit I cannot use No answer on customer support chat. Just virtual assistant that does notthing

Rated 1 out of 5 stars

Another day another lie . Still no funds in my account even though clearly in the last reply to my last negative review you told me it's been processed. My bank has zero transactions pending from this... See more

Company replied

Rated 1 out of 5 stars

Pure scam. Put £20 in, won £50. Was instantly paid £10, other £40 is still waiting for other a month, been asked to provide loads of banking information to prove my original deposit, despite doing tha... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us. We take fairness seriously, ensuring that all our games are regularly tested and independently audited, so you can trust that every spin, deal, and bet is completely random and transparent. Whether you prefer slots, table games, or live casino experiences, you'll find a huge selection of top-quality games from the industry's most trusted providers. At King Casino, we also put player safety first. Our platform is designed with advanced security measures to protect your personal and financial information, and we are fully committed to responsible gambling. We offer a range of tools to help players stay in control, including deposit limits, time-outs, and self-exclusion options. Whether you're a casual player or a seasoned gamer, King Casino delivers a premium online gaming experience with fair play, security, and transparency at its core.


Contact info

1.9

Poor

TrustScore 2 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lucky i couldn’t even give a 0 worst…

Lucky i couldn’t even give a 0 worst betting site I’ve ever used won £700 on the grand national and boxing and they capped my winnings to £200 and took the rest of my balance off me AVOID AT ALL COSTS day light robbery

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

RIgged

like others mentioned its a scam website. Deposited 150 euros on .20c bets and maybe got 2 or 3 bonus with less than 5 euro nothing like other sites that let you have fun at least.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

bad experence whit costumer support

bad experence whit costumer support
whell funy is it this website never was a show of but from time to time you could see a small win and most of the time the website givend to the players free spins however i had a day in my life wich i was in a bad mood beacouse of a family problem wich was driving me insane fun fact in same day i hit on a slot called bingo about 2k however i wasnt judgefull at the time but form 4 am to 11 am i have played those 2k plus i had puted another 900 on top on different slots and from 4 to 11 am all the slots was swiched of to rinse me on the beagining i didnt realise but no slot i have played didnt even try so i think after i lost everything i went to sleep and then when i wake up i realise what i have done i contacted costumer support teling the problem i had and asked them if i can get at last half of the money i put it since i had some bills coming in i didnt asked for anything else after they rinse me however they colsed my acount refuzing understand the situation i m at and passed me to a company to halp whit mental health the moral i take ur money i close the acount and refuze to halp you when need it after i sepnd on the website over 10k more or less whit no trun b on lose 98%rtp so basicly i m 98% in the hole

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting since 16 th Dec…

I have been waiting since 16 th Dec 2025 for a payout it’s now Feb 16
th 2026. I have chased this up on 4 occasions and get the same generic response. Very frustrating and I’m beginning to wonder if they will ever pay out

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Everytime I try to do the verification…

Everytime I try to do the verification of my ID Card it keeps saying it's unreadable, I try and get somewhere with the live chat but I keep getting is a repeat of what I've said.

I want my winnings processed or is this company a scam company

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Slightly dodgy

Slightly dodgy, I’m not upset just here to give real feedback,deposited £500 £2 spins, biggest win £14, biggest free spins £4 in 10 spins and multiple £0 free spins. Tried multiple games, I have my main casinos I use but thought I would give them a try, not worth it. Seems everyone has similar stories but after the bad reviews I played to give it a fair shot, so I can leave honest feedback and there you have it. Take it as you wish

Edit: won 7k back so up 5k, they froze deposit for verification, I verified got paid and then they blocked the account. Just happy to be paid before the block.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid King Casino they don't payout

Still stonewalled on my €5,514.30 withdrawal from December 9, now over a month with zero progress. Customer care mocks with the same "wait for an email" line, showing total ignorance and rudeness – no details, no timelines, just abrupt cut-offs. My account's disabled, so I can't even check the status, and no other contact or updates despite escalations.
Awaiting intervention from regulating bodies like UKGC and eCOGRA, as this dodgy behavior ignores everything: Resolver complaints, Trustpilot reviews, and basic customer respect. It's rude and suspicious – feels like they're holding funds indefinitely. Warning to all: Avoid this casino!

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Dead spins after dead spins

Dead spins after dead spins, playing a slot Cashingo eruption blaze for approx 6 hours and no bonus, no free spins etc. Shocking. Decided to cool off for 6 weeks and they decided to email me after saying they've self excluded my account for between 6 months and 5 years. Won't be using them again. RATS!

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

This site is a scam

This site is a scam - stay away - I have asked questions and they keep moving me between Amber, Fiona, Virgil and Chloe - each saying they do not have the authority to deal with my complaint. They cut you off chat when you ask awkward questions. Like please send me your address or UK gambling licence. I have read reviews (too late) - and they say it is a scam and I agree. They are not legit and take your money - more than you deposit out of your account. I asked for a refund and was passed around for an hour to the above people - around and around and each said they would pass me on to someone who could help and I ended back with the first person I dealt with and then they asked how can I help - not recognising my previous conversation - they just pretend they know nothing. I am so frustrated - this is a SCAM - please stay away UK players - they took me for £30000

January 9, 2026
Unprompted review

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