King Living UK Reviews 

1,069
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 699 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery teams for arriving on time, handling heavy furniture with great care, and assembling everything smoothly. Consumers also deeply love the high quality, superior comfort, and stylish modern design of the available sofas and tables. Showroom staff are consistently described as exceptionally helpful, patient, and knowledgeable when guiding furniture purchases. However, some customers also noted frustrating delays with delivery times and extremely poor communication regarding their pending orders. A few people mentioned receiving specific products with missing parts or noticeable defects that required additional time to resolve.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and efficient... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptional punctuality, polite... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the professional... See more

Product

People report positive experiences with product, highlighting the fantastic quality, comfort, and beautiful... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with beautifully made and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery and setup experience of our furniture was excellent. Steve and Reece were extremely polite and professional from the get-go. Covered their shoes when coming into the house, put down protect... See more

Company replied

Rated 5 out of 5 stars

Steve and Connor, our delivery team, were very friendly, courteous and knowledgeable. They arrived ahead of schedule and cleared up afterwards as though they’d never been. The sofa itself looks great,... See more

Company replied

Rated 5 out of 5 stars

We had a great shopping experience when visiting the store on Tottenham Court Rd. The assistant was very patient and showed us dozens of sofa options and fabric samples. We chose a lovely yellow 3 sea... See more

Company replied

Rated 5 out of 5 stars

Steve and Rhys did a fantastic job assembling our new sofa. They arrived right on time, worked very neatly and professionally, and did a really great job. They were also very friendly, polite, and hel... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Since 1977, King has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

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4.8

All reviews

(1,069)

697 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super friendly

Super friendly, swift and attentive delivery

September 4, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there, we appreciate you taking the time to share your feedback. It's wonderful to hear the delivery experience was smooth and the team looked after you well.

Kind regards,
King Living

Rated 5 out of 5 stars

Great guys really helpful

Great guys really helpful! Sean and Ricky

September 3, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi James,

Great to hear Sean and Ricky looked after you so well! We'll be sure to pass on your kind words to them both. Really appreciate you taking the time to share your experience.

King Living

Rated 5 out of 5 stars

Steve Rhys was great super efficient at…

Steve Rhys was great super efficient at installing the sofa. Came on time. Very professional and friendly

September 3, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Alex,

Wonderful to hear Steve made such a great impression during your delivery and installation. Efficiency, punctuality and professionalism are exactly what we aim for, and we'll be sure to pass your kind words along to him.

Warm regards,
King Living

Rated 5 out of 5 stars

Great delivery service by Shaun and…

Great delivery service by Shaun and Ricky. Quick and efficient. Sofa looks great and can’t fault service from start to finish.

September 3, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there,

Thanks for the wonderful feedback! It's great to hear Shaun and Ricky made the delivery quick and seamless, and that your new sofa is looking right at home. We'll be sure to pass your kind words along to the team.

King Living

Rated 5 out of 5 stars

Very polite and efficient

Very polite, quick and clean. Super efficient!

September 3, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Rodrigo,

Wonderful to hear our team delivered such an efficient and tidy experience for you. We really appreciate you taking the time to share your five star feedback.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and rhys excellent delivery

Steve and rhys excellent delivery
Fast and efficient

September 2, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Yudi,

Great to hear Steve and Rhys made your delivery such a smooth experience. We'll be sure to pass on your kind words to the team, they'll be thrilled.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and Ricki were amazing

Steve and Ricki were amazing! Efficient and very friendly

September 1, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Matej,

It's wonderful to hear that Steve and Ricki made such a positive impression. We'll be sure to pass on your kind words to them both, they'll be thrilled.

Warm regards,
King Living

Rated 5 out of 5 stars

Delivery was so smooth and efficient

Delivery was so smooth and efficient - a huge thank you to Steve and Ricky for their help on delivering and assembling my new sofa. Fantastic delivery experience! Steve called to let me know when he was on the way and was extremely prompt. Thank you both!

September 1, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there,

We're delighted to hear the delivery and assembly of your new sofa went so smoothly. Steve and Ricky will be thrilled to know their efforts made such a positive impression, and we'll be sure to pass on your kind words to them both.

Warm regards,
King Living

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service from purchase to final delivery! Vaishnavi the design consultant was super patient, communicative, and helpful while we made our choices. On the delivery side, Steve and his team were top-notch, they texted the day before, called ahead with an accurate ETA, and answered all our questions. Flawless service all around.

August 28, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Zoltan,

Wonderful to hear about your experience from start to finish! Vaishnavi will be thrilled to know her patience and guidance made the design process enjoyable, and we'll be sure to pass on your kind words to Steve and the delivery team too. Feedback like this genuinely means a lot to us.

Warm regards,
King Living

Rated 5 out of 5 stars

Delivery

Today Reece, Ricky and Sean delivered my Sofa. They were bang on time, very efficient and friendly. Perfect service

August 27, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Imaan,

Wonderful to hear that Reece, Ricky and Sean delivered such a seamless experience. Punctuality and friendly service go a long way, and we're delighted the team hit the mark on all fronts. We'll be sure to pass your kind words along to them.

Warm regards,
King Living

Rated 5 out of 5 stars

Rhys

Rhys, Shaun, Ricky did great job just in seconds

August 27, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi başak,

Thanks so much for the wonderful review! It's great to hear Rhys, Shaun and Ricky delivered such quick and efficient service. We'll be sure to pass on your kind words to the team.

Warm regards,
King Living

Rated 5 out of 5 stars

Shaun & Rhys were excellent

Shaun & Rhys were excellent. Very quick and professional.

August 26, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there, thanks for the kind words! It's wonderful to hear Shaun and Rhys made such a great impression with their speed and professionalism. We'll be sure to pass your feedback on to them.

King Living

Rated 5 out of 5 stars

Steve and Rhys just delivered

Steve and Rhys just delivered. The process was quick and easy.

August 25, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there,

Great to hear the delivery with Steve and Rhys was smooth and easy. We'll be sure to pass on your kind words to the team.

King Living

Rated 5 out of 5 stars

5 star service for King Living

5 star service for King Living, both for the showroom assistance and for the access check and delivery service. Steve and Rhys who helped with my access check and delivery and set-up of my new sofa bed were great, very kind and efficient, and Steve in particular was very enthusiastic and positive in every interaction. Takreem who helped me in the showroom was also extremely helpful and kind.

August 25, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Markella,

We really appreciate you taking the time to share such a lovely review. It's wonderful to hear that Steve, Rhys and Takreem all made such a positive impression, we'll be sure to pass on your kind words to the team. Feedback like this genuinely means a lot to us.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and Rhys were really polite

Steve and Rhys were really polite, helpful and did the job super quickly building my dream sofa! Thank you a lot!

August 25, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Luiza,

Wonderful to hear Steve and Rhys made the delivery and setup of your dream sofa such a smooth experience! We'll be sure to pass your kind words along to them both, it means a lot. Enjoy every moment on your new piece.

King Living

Rated 5 out of 5 stars

Amazing delivery guys Steve and…

Amazing delivery guys Steve and Rhys!!!! Happy with my new sofa

August 24, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Anna,

Wonderful to hear Steve and Rhys made such a great impression during your delivery. We'll be sure to pass on your kind words to them both. Enjoy every moment on your new sofa!

King Living

Rated 5 out of 5 stars

Steve and Rhys were fantastic with…

Steve and Rhys were fantastic with delivery, very good communication and speed! Recommended

August 24, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Corinna,

Wonderful to hear Steve and Rhys made your delivery such a smooth experience. We'll be sure to pass on your kind words to them both, they'll be thrilled. Recommendations like yours mean the world to us.

Warm regards,
King Living

Rated 5 out of 5 stars

Great sofa and shopping experience

We had a great shopping experience when visiting the store on Tottenham Court Rd. The assistant was very patient and showed us dozens of sofa options and fabric samples. We chose a lovely yellow 3 seater sofa which arrived a couple weeks early. Sofa was delivered by Steve and Rhys who were very friendly and got the sofa assembled quickly. Very happy with our experience.

August 24, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Jon,

It's wonderful to hear you had such a positive experience from start to finish at our Tottenham Court Road showroom. We're delighted our team could guide you through the options and help you land on a piece you love, and it's great to know Steve and Rhys made the delivery a smooth one too. Reviews like yours mean a lot to us.

Kind regards,
King Living

Rated 4 out of 5 stars

furnishing my living room

I started looking to furnish my living room earlier and was very fortunate to be met by Amira. I was made to feel welcome and encouraged to explore and ask questions - all of which were answered. Thank you.

August 23, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Neil,

We appreciate you taking the time to share your experience. It's wonderful to hear that Amira made you feel so welcome and took the time to answer all your questions as you explored our range. We'll be sure to pass your kind words along to her.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve & Rhys were great

Steve & Rhys were great. They installed all the furniture seamlessly . They were very kind and considerate and service was great

August 21, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Sagar,

It's wonderful to hear Steve and Rhys made such a great impression during your delivery and installation. We'll be sure to pass your kind words along to the team, they'll be thrilled to know their care and service didn't go unnoticed.

Warm regards,
King Living

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